Joe Streckfuss Plumbing

We received a work order from Mrs [redacted] warranty company on Friday, April 8thWe sent our technician out that same day to address the leak in her garageOur technician found the leak and made the necessary repairUnfortunately, Mrs [redacted] found additional leaking the next morning and called to have our technician come back out to fix itOur technician was out later that afternoon, Saturday, 4/9, to repair the additional leak but Mrs [redacted] had already found a different plumber to address the problemThe other plumber had only shut off her water softener to stop the leak Joe Streckfusss spoke to Mrs [redacted] that following Monday, 4/when he found out she was unhappy Joe Streckfuss did not charge Mrs [redacted] the $for the repairs that were made by the technician and fixed the additional leak himself when he went to her home on 4/In addition, Joe Streckfuss replaced the whole house filter for her at no chargeMrs [redacted] was very pleased with how Joe Streckfuss took care of her and apologized for submitting the complaintShe told him she had already submitted a requested to retract the complaint with the Revdex.com before he had arrived on 4/ Respectfully, Sandy R [redacted] Administrative AssistantJoe Streckfuss Plumbing, LLC

Revdex.com Conciliation & Engagement Specialist,This is regarding complaint number ID# [redacted]. Our company did not initially respond to you (Revdex.com) because we were in communication with the homeowner and have ordered and awaiting our install date (at customers convenience ) of the tub.  The...

customer informed us that he would be withdrawing his complaint because of the misunderstanding in communication between him, our office, and the owner and per his conversation with the owner, Joe S[redacted]. I decided to check on our site to see if he did withdraw but it is apparent that he has not.We will be contacting the homeowner on our end.Please contact me asap as how to proceed from here.Thank youRebecca S[redacted]Joe S[redacted] Plumbing llc--

We received a work order from Mrs. [redacted] warranty company on Friday, April 8th. We sent our technician out that same day to address the leak in her garage. Our technician found the leak and made the necessary repair. Unfortunately, Mrs. [redacted] found additional leaking the next morning and...

called to have our technician come back out to fix it. Our technician was out later that afternoon, Saturday, 4/9,  to repair the additional leak but Mrs. [redacted] had already found a different  plumber to address the problem. The other plumber had only shut off her water softener to stop the leak.  Joe Streckfusss spoke to Mrs. [redacted] that following Monday, 4/11 when he found out she was unhappy.  Joe Streckfuss did not charge Mrs. [redacted] the $165 for the repairs that were made by the technician and fixed the additional leak himself when he went to her home on 4/21. In addition,  Joe Streckfuss replaced the whole house filter for her at no charge. Mrs. [redacted] was very pleased with how Joe Streckfuss took care of her and apologized for submitting the complaint. She told him she had already submitted a requested to retract the complaint with the Revdex.com before he had arrived on 4/21.  Respectfully, Sandy R[redacted]Administrative AssistantJoe Streckfuss Plumbing, LLC

We received a work order from Mrs. [redacted] warranty company on Friday, April 8th. We sent our technician out that same day to address the leak in her garage. Our technician found the leak and made the necessary repair. Unfortunately, Mrs. [redacted] found additional leaking the next morning and...

called to have our technician come back out to fix it. Our technician was out later that afternoon, Saturday, 4/9,  to repair the additional leak but Mrs. [redacted] had already found a different  plumber to address the problem. The other plumber had only shut off her water softener to stop the leak.  Joe Streckfusss spoke to Mrs. [redacted] that following Monday, 4/11 when he found out she was unhappy.  Joe Streckfuss did not charge Mrs. [redacted] the $165 for the repairs that were made by the technician and fixed the additional leak himself when he went to her home on 4/21. In addition,  Joe Streckfuss replaced the whole house filter for her at no charge. Mrs. [redacted] was very pleased with how Joe Streckfuss took care of her and apologized for submitting the complaint. She told him she had already submitted a requested to retract the complaint with the Revdex.com before he had arrived on 4/21.  Respectfully, Sandy R[redacted]Administrative AssistantJoe Streckfuss Plumbing, LLC

We received a work order from Mrs. [redacted] warranty company on Friday, April 8th. We sent our technician out that same day to address the leak in her garage. Our technician found the leak and made the necessary repair. Unfortunately, Mrs. [redacted] found additional leaking the next morning and...

called to have our technician come back out to fix it. Our technician was out later that afternoon, Saturday, 4/9,  to repair the additional leak but Mrs. [redacted] had already found a different  plumber to address the problem. The other plumber had only shut off her water softener to stop the leak.  Joe Streckfusss spoke to Mrs. [redacted] that following Monday, 4/11 when he found out she was unhappy.  Joe Streckfuss did not charge Mrs. [redacted] the $165 for the repairs that were made by the technician and fixed the additional leak himself when he went to her home on 4/21. In addition,  Joe Streckfuss replaced the whole house filter for her at no charge. Mrs. [redacted] was very pleased with how Joe Streckfuss took care of her and apologized for submitting the complaint. She told him she had already submitted a requested to retract the complaint with the Revdex.com before he had arrived on 4/21.  Respectfully, Sandy R[redacted]Administrative AssistantJoe Streckfuss Plumbing, LLC

I called Joe Streckfuss Plumbing (###-###-####) recently and the technician arrived within 3 hours. He was professional, personable and knowledgeable. I will call on them for any plumbing issues in the future.

Review: On 4-8-2016 Joe Streckfuss Plumbing was called to my property to repair a leak in the water line in my garage. I had a neighbor shut off my water while waiting for the technician to arrive. Technician removed the Whole House Water filter which had cracked. He replaced the area with new copper pipes. Total charge $165.00. On April 9, 2016 I had to recall the technician because the pipes were leaking at the new connections. I had a relative shut off the water while I was waiting for the technician. The technician advised me that he didn't solder very well. The following day I had to call a different plumber because there were new leaks at the connections supposedly repairs made by the previous technician. The technician also left tools on my property.Desired Settlement: Refund my money as the technician was obviously not qualified to do the work. I spent two days with my water shut off. Very inconvenient. Very stressful.

Business

Response:

We received a work order from Mrs. [redacted] warranty company on Friday, April 8th. We sent our technician out that same day to address the leak in her garage. Our technician found the leak and made the necessary repair. Unfortunately, Mrs. [redacted] found additional leaking the next morning and called to have our technician come back out to fix it. Our technician was out later that afternoon, Saturday, 4/9, to repair the additional leak but Mrs. [redacted] had already found a different plumber to address the problem. The other plumber had only shut off her water softener to stop the leak. Joe Streckfusss spoke to Mrs. [redacted] that following Monday, 4/11 when he found out she was unhappy. Joe Streckfuss did not charge Mrs. [redacted] the $165 for the repairs that were made by the technician and fixed the additional leak himself when he went to her home on 4/21. In addition, Joe Streckfuss replaced the whole house filter for her at no charge. Mrs. [redacted] was very pleased with how Joe Streckfuss took care of her and apologized for submitting the complaint. She told him she had already submitted a requested to retract the complaint with the Revdex.com before he had arrived on 4/21. Respectfully, Sandy R[redacted]Administrative AssistantJoe Streckfuss Plumbing, LLC

My husband and I needed a plumber to resolve some issues around the house. Well, I was not disappointed contacting [redacted]. Mr. [redacted] is friendly, neat, and makes repairs for the quoted price. We will definitely contact him the next time we have a plumbing problem.