Joe Tahan's Furniture

Re: [redacted]  ID [redacted] Dear Jeffrey: Ms. [redacted] purchased a mattress on 3/19/2016 the retail cost was $289 plus tax.  A receipt is available upon request.  We have no record of this customer calling us since she bought her mattress.  If she had called us with...

her mattress problems we would have been happy to respond, but your letter from the Revdex.com is the first time we were made aware of it. Upon receipt of the Revdex.com letter on Tuesday 1/3/2017 our service department called [redacted] in an attempt to set up a convenient time to look at the mattress.  We left a message.  We did not hear back from her.  Our service department called her again today Thursday 1/5/2017 and left a message.  [redacted] returned our calls and we offered to send a technician out this afternoon but she was not available.  At [redacted]’s request we have scheduled the diagnostic for 1/21/2017. Joe Tahan’s prides themselves on service during and after the sale and we would like [redacted] to know that any future problems or concerns she should not hesitate to call us first. We are here to take care of our customers and would have been happy to respond to her concerns.  Sincerely,Genevieve [redacted]

Attn: [redacted]ID: #[redacted]Dear Ms. [redacted]With response to the above complaint we submit the following:We have spoken to our customer and a full refund of $280.10 was issued to the Credit Card company, [redacted], today, for the pillows that our customer didn't like.We have told them to keep the pillows, since pillows, as a rule, are non-returnable. We hope, perhaps, someone in their household may like them and be able to use them.A copy of the credit to [redacted] is attached for your review. A copy will be sent to the customer by mail as well.If you have any other concerns or questions, please feel free to contact me.Sincerely,Bernadette Tahan Q[redacted]VPJoe Tahan's Furniture[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Tahans called and just offered to beef up the chairs I have, or exchange the whole set. I wanted to keep the table and just get better chairs. That was not offered. At this point I just want to return the dinette set for the refund and have the other furniture repaired.
Regards,
[redacted]

Hello Revdex.com.Mark our manager spoke to our customer Thursday November 2 2017 to set up an appointment on Monday November 6 for our service technician concerning the repair of his sectional. Our customer was not available and said he would call us back.Concerning the dinette set, 4 options were discussed.The first was to beef up the chairs he has to make them stronger and more suited to his needs.The second option was to give him 6 new frames, the same style. We would also beef those up to make them stronger.The third option which our customer suggested was to upgrade and select 6 new chairs and keep his current table. We did explain that we have no other chairs to match the table he would be keeping. Since there were no other chairs that would match his current table we then offered the fourth optionThe fourth option was to return the entire dinette in exchange for an upgrade level. Our customer would receive full credit from the returned dinette set towards the re-select. The fifth option was to return the entire dinette set and take a full refund. Customer satisfaction is our primary goal and we are confident that we have offered every option available.   Since our customer chose the return and refund option we will call to schedule the pick up as soon as possible. Our service department will also set up an appointment to complete the repairs on his sectional.Joe Tahan’s is proud of the continued service we have provided over the many years we have been in business. We are always willing to go that extra mile to make sure our customers are taken care of and we look forward to hearing from our customer.Thank you,Genevieve [redacted]

It is unfortunate that Mr. Carcone is dissatisfied with our service. The cat damage is being done free of charge even though it is not covered under the warranty. This is the second rip we are fixing for free that is not covered under the factory warranty.   Customer...

satisfaction is our goal and we do hope that Mr. Carcone takes everything into consideration and allows us to complete the final repairs on his sectional. Since all six chairs broke within weeks of delivery then we must assume that it is not meeting the customers needs therefore Tahan's is happy to allow the customer to return the item and issue a full refund. That too will be arranged by our delivery department.

Dear [redacted],
 I am so sorry Mrs. [redacted]’s experience with Extended Warranty
Company; Protection 1st has been an unpleasant one.  I was informed by the Protection 1st
that on Sept 9, 2015 they logged an email sent to Mrs. [redacted] containing the
necessary Service Request Form needed to...

be filled out and returned to them.
They also noted one was sent by USPS. 
Unfortunately they said they never received the completed form back from
the customer therefore they could not move ahead with the claim.
In response to that, I am having the Service Request Form
sent to me. I have spoken to Mrs. [redacted] and she is sending me the information to
complete the form so I will be able to fill it out and return it to the
Protection Company.
In addition to that I also ordered the necessary parts to
repair the recliner. They will be shipped directly to the customer’s home. I
have spoken to Mrs. [redacted] and explained that the parts will be shipped directly
to her and I asked that she contact me when they arrive. I will make sure that
Protection 1st is contacted so their service technician can set up
an appointment to complete the repair.
I will be monitoring every step of this claim, and will make
sure the customer is taken care of.
As always, Joe Tahan’s takes great pride in servicing our customers,
not only during the sale but more importantly after the sale.  Sincerely,
[redacted]

Mr. [redacted] purchased furniture on July 28, 2015 invoice #[redacted]. Our service department received a call 5 months later on Dec.21, 2015 concerning the middle seat on their sofa.  A technician was dispatched after the holidays, on Jan. 5, 2016 at which time his diagnostic revealed that the...

center seat casing needed to be replaced.  Mr. [redacted] was informed that parts would be ordered from the manufacturer and as soon as they arrived at our facility he would be called to set a time to complete the repair. This repair was fully covered under the manufacturers warranty and at no charge to the customer. Mr. [redacted] also complained that the arms on his sofa were misshapen. As you can see in the photos, this sofa has a “pillow top arm”.  A soft compression of the insides is very normal with usage. Our technician did explain that to the customer.  Since Mr. [redacted] was not happy with the “pillow top” arm, Tahan’s offered to add more foam inside each arm so that it would respond with a firmer tone and the stuffing would not shift. Both the factory and Tahan’s are dedicated to resolving these issues, and Mr. [redacted]’s are not only easily resolved, they are completely covered under the manufacturing warranty. A complete new seat for his sofa has been ordered, and the foam for his arms is currently in stock. Joe Tahan’s takes great pride in our customer service during and after the sale, and if Mr. [redacted] will allow us, we would like the opportunity to complete the service.   Sincerely, Genevieve Tahan  pg 2 is a photo showing sofa to be repaired

On September 5, 20 I 7 our service manager Mark spoke to [redacted] and all issues have been resolved. On behalf of our sales associate, office and service staff we extend our apologies for any misunderstandings this has caused and have issued a refund for the delivery fee in the amount of $65.25 In an...

effort to compensate [redacted] concerning the availability of the merchandise and for her time spent and trouble, we have also issued a courtesy gift certificate in the amount of$65.25.The total of the refund and gift certificate is $130.50. Joe Tahan's takes great pride in servicing our customers both during and after the sale. We want to thank [redacted] for making Joe Tahan's her furniture source and we hope to have that opportunity in the future!Sincerely, Genevieve [redacted]