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Joe the Plumber

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Reviews Air Conditioning Contractor, Plumber Joe the Plumber

Joe the Plumber Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It is more than obvious that this business owner is simply dishonest, as he continues to lie What is not worth my time any longer is trying to resolve a problem with someone who consistently lies and tells half truths and has walked away with money that was not earned He also has all of his tools, and if claims otherwise is once again a liar I rest this in God's handsHe knows the whole story, and I rest easy If this owner did not want religion to be brought in to it, he should not have made that part of the reasoning behind his promoting his business to begin with I wanted a Christian, if that is what I got, than I simply pray for him Ironically, on a lunch break last week at a restaurant there was a van in the parking lot of the business next doorA bar It certainly explained a lot Please close this case, not that we have resolved it, but because this type of conflict resolution is simply a waste of time and I seek to end discussions with no resolution Their reputation will catch up with them on its own, regardless of my complaint Regards

Hello Revdex.com, On July 2014, we arrived at the following address, [redacted] ***As Mr [redacted] let us know he wanted a estimate on a water leak in his main lineUpon arriving there we saw that Mr [redacted] had already started looking for the water leak in his main lineThe hole was ft by ft on the side of his houseMy plumber, [redacted] let him know what was going on with the hole, how the copper was exposed and that he would be happy to take over for himBefore even starting the job, the hole was already contained water and was muddyWe dug up the leaking pipe, we then proceeded to fix itOnce it was fixed and everything was good and done, my plumber, [redacted] had suggested to Mr [redacted] that if it would be best to let the hole dry up, that way it would be a cleaner process instead of just trying to pile mud after mudMr [redacted] had no problem with the request of my plumber suggestion, he wanted to give the hole some time as well to see if the leak was repairedHe also asked my plumber if he could do fill the hole with sandMy plumber said that was fine, to give us a call once the hole was dryMr [redacted] was put on the schedule Aug 2nd 2014, at 9:am-11:am, my plumber called Mr [redacted] , as we do every customer before arriving at their home so we know we have a okay to still arrive at their property, this call was to see if the hole was patch up and if we could go patch it upMr [redacted] did not pick up the phone, my plumber left a message saying that if he could call back and let him know the update of the holeOn Aug 6th, upon this knowledge of this review, we asked our plumber what had happened and if he could call Mr [redacted] and apologize for what had happenedMy plumber called Mr [redacted] again that day to ask him a few question about the review and what had happened that we unsatisfied himHe left him another voice mail and on top of it, he decided to take his lunch break and go see Mr [redacted] to make sure that he could do the hole right then and there and if he could apologize in personArriving to Mr [redacted] 's home, his left side neighbor was out and saw my plumber arrive to the scene, as well as knocking on his door waiting for a responseMr [redacted] , we assume was not home at that timeWhen my plumber was about to leave, he saw that the hole was already filled upHe assumed that Mr [redacted] probably filled the hole since it was with sandPrior to all this, Mr [redacted] was a curiosity and very respectful customer, he wrote down on my plumber slip, satisfactionI do apologize to Mr [redacted] for whatever had happened, he was a amazing customer to work with, and we hope that whatever happened to dissatisfy him during this process does not let that hurt our business relationship With all due respect, [redacted] ***

To begin nothing is wrong with the water heaterThe warranty is the JTP invoice which was given to the customer in hand and was no left in his attic Same day the Customer called Joe the Plumber we responded and we offered the Customer the explanation of the problem with the solution but he did not want to listen to us He just insulted the Technician with profane language and we are here to serve our clients but not to receive any kind of insults like the ones we received Next day we received the complaint through Revdex.com without giving us the opportunity to honor our warranty We requested printed information about the new water heaters functioning that we attached We offered years warranty on the water heater to the Customer and our lifetime warranty in our labor but due to the insults and the refusal of service from the Customer Joe the Plumber warranty is void and he is true, we are not retuning any money because the water heater is working good Now the customer can still go for the warranty through the manufacturer

We don’t understand what is not truthful when we are backing up our words with printed information From the [redacted] manufacturer We are not inventing anythingWe are not trying to avoid our responsibilityBut the real truth is that the water heater is in great conditions and if you don’t trust on us you still have years warranty with the manufacturer to validate your warranty The only different again is that you don’t have to deal with Joe the Plumber anymore, you have to go through the manufacturer If they understand the water heater is not working properly they will be more than happy to replace your one Again, we are here to help and serve all our Customers because they are our priority But neither [redacted] nor Joe the Plumber will take responsibility for the conditions of the attic where the water heater is functioning to the point to return the money for the unit To finalize with this complaint Joe the Plumber never is going to sacrifice its reputation for one customer that did not want to work with us, being negative to any solution that we offered and making Joe the Plumber responsible for something that is not Please call number on the sticker attached to the water heater

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Saturday, May 09, 11:PM To: drteam Subject: ReplyHello,I needed a little extra time to reply Please remember My house is in complete disarray, and I spend all free time trying to fix what I can and working to get insurance company to help out The reply the plumber sent has lies I can reply with my truth, but it seems this could go on forever They did not offer to come out on good faith They came out because I found more copper pipes in my home that were to have been replaced already They sent one of their employees out to see it and all the plumbing was so poorly done, he refused to repair because he did not want his name attached to it I called the owner Joe and he said that it had all been done wrong, and would come out to see itHe sent his son instead (the one who did the work) His co-worker joined him, and was appalled The son blamed it all on a sub-contractor he worked with He was supervising and saw the final product And no, they didn't walk away After giving them more than warnings that I was seeing the same problems they presented with the first time, and sitting personally with the son, to express my concerns during the second re-plumbI clarified that I needed to trust their word if they were to be allowed in my home again They continued to break their word They did not walk away, I told them they could not come back in, they could keep all supplies and tools, and give me my money backThey refused to return ANY money And as for their saying I had not paid the [redacted] companyThat is because I just received the check from his insurance to repair damage from leak, yesterday The insurance could easily verify that Clearly, this plumber just wants to continue lyingIt is a waste of my time to even continue this [redacted] "The most authentic thing about us is our capacity to create, to overcome, to endure, to transform, to love and to be greater than our suffering” -- [redacted] ***

Hello Revdex.comOn July 2014, we showed up to the job site @ 10:amOn our arrival we saw that [redacted] had already dug up a ft by ft hole on the side of house, we had no knowledge of this hole existingHe told my plumber that he was looking for the leak already prior to our arrivalMy plumber let him know what was going on with the hole, how the copper was exposed and that he would be happy to dig up the restBefore even starting the job, the hole was already filled with water and on top of that [redacted] had mud piles every where, plus the hole was muddy, making the digging a little more difficultWe DID finish the job, we dug up the pipe and we fixed it as well My plumber had suggested to [redacted] that it would be a good idea to wait for the hole to dry up so it would be a cleaner process [redacted] agreed upon this request saying that it was fine that it would give him time to see if the line was fixed as wellHe suggested to my plumber that he might add sandMy plumber said that's fine, give us a call back when the hole is dry so we can come back and patch it upHe did not call us back, my plumber [redacted] then took it upon himself to call him on Aug the 2nd, to see if the hole was dried up so he can go and patch up the hole for [redacted] [redacted] did not pick up his phoneso therefore [redacted] left him a message saying if he could call him back and let him know the updateAug 6th upon this knowledge of this review [redacted] call him again, he did not answer once againTrying to see where we unsatisfied [redacted] , he went up to his home, arriving there his left side neighbor saw [redacted] approach the door and ring the doorbell waiting for [redacted] [redacted] never came to the doorHe saw that the whole was already with sand and assumed [redacted] did the job himselfDuring this whole process [redacted] was a great client, he even wrote down satisfaction on his slipI'm not sure what happened that we did to unsatisfied him, the job was done, [redacted] repaired it and the hole as was agreed upon by my party and [redacted] 's that they would wait for it to dry up before doing anything forward as well as [redacted] calling us back when that was dried up, which he did not doI do apologize for whatever happened and we would like to make the customer happy With all due respect, [redacted]

Joe the Plumber was referred to us by a realtor The office worked with us when we disagreed on the proposed solution to address iron in the water Though the price for the work agreed to seemed a bit high before it was done, the installation was of excellent quality I expect to see this quality of work only in the most expensive homes Overall I am pleased with the outcome and the iron problem appears to be solved

Joe the Plumber was referred to us by a realtor The office worked with us when we disagreed on the proposed solution to address iron in the water Though the price for the work agreed to seemed a bit high before it was done, the installation was of excellent quality I expect to see this quality of work only in the most expensive homes Overall I am pleased with the outcome and the iron problem appears to be solved

[redacted]'s price was better then any of the larger company's that I talked too. [redacted] did a great job installing the HW tanks. I will call [redacted] for any future work, and will advise any one I can to call [redacted] the Plumber for the best work and prices... [redacted]

[redacted]'s price was better then any of the larger company's that I talked too. [redacted] did a great job installing the HW tanks. I will call [redacted] for any future work, and will advise any one I can to call [redacted] the Plumber for the best work and prices... [redacted]

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Description: Plumbers, Plumbers - Commercial, Plumbing Plan Services, Plumbing - Renovation & Repair, Plumbing Drains & Sewer Cleaning, Water Heaters - Repairing, Water Main Contractors, Water Leak Detection, Propane Gas Plumbing, Water Heaters - Dealers, Boilers - New & Used, Water & Sewer Line Protection, Plumbers, Boilers - Repair & Cleaning, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 21 Erick Rd, Mansfield, Massachusetts, United States, 02048

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