Joe's Auto Clinic Reviews (1)
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Joe's Auto Clinic Rating
Address: 220 E Evesham Rd, Glendora, New Jersey, United States, 08029
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www.dfg.com
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August 31, 2015Dear *** ***,On February 2, we received a call from *** *** because she had a toilet that was not flushing and there was a leak under the kitchen sinkWe dispatched a service technician and arrived the same day.The serviceman was first asked to check the powder room
toiletHe told the customer that he could auger the toilet and clear the jets, but because of the age of the toilet there would be no guarantiesThe servicemen do not discuss pricing, if a customer asks for pricing, then that person is referred to our officeThe customer did not call our office for pricing or ask for pricingOur Serviceman used an auger to clear the toilet trap, and opened the clogged toilet flush jets to promote better flushing action for the toiletThe serviceman then reinstalled the existing leaking continuous waste assembly under the kitchen sink.The toilet augering is a flat rate price of $Re-connecting the leaking waste piping under the kitchen sink was done at no additional charge.An Invoice was mailed February 10, in the amount of $190.00.On March 30, at 2:PM we called and left a message regarding a lack of payment, no return call was receivedOn April 28, at 2:PM we called again and left a message regarding a lack of payment, and again no return call was receivedOn April 29, the account was sent to collections.On May 7, at 2:PM we called again and left a message regarding a lack of payment, and again no return call was received.It was not until August 26, at 12:PM that we received a call from the customer complaining about the amount of the invoice and that it had been sent to collections.We feel that all work was done properly, in a timely and professional manner, at a fair and reasonable price and we expect payment in full.Sincerely,John DPresident