Joe's Carpet Cleaning and Moving Services, LLC

Initial Business Response /* (1000, 5, 2015/09/01) */
we are sorry for what happensWe can not promise price over the phone it was just estimateEstimate over the phone is not actual price we going to chargetotal of hours of driving plus type of job it is $we give you that price before we
start cleaningYou have full power say noYou agree before we start cleaning once you agree its deal we made with youAfter we finish cleaning changing set and agree price is not possible
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the "estimate" priceNot once in any of the conversations was the word "estimate" or any similar words usedWe were told the price was $The company knew where we were located before agreeing on the time/date of cleaning and not once was a travel/driving fee notedThis would have been considered a hidden fee and per the company's craigslist add, there are no hidden feesI believe if the company is going charge people for more than they are quoted due to where they live, then this should be noted prior to arrivalWe did, in fact, tell them to go ahead and clean our carpet after having a long heated discussion about the price change since we had people at our house at that time to help move furniture for him and we may not have been able to get a different company at our house that day to cleanI also disagree with the change in price due to the type of job that was doneWe were never told there was an additional fee for cleaning carpetWe explained before agreeing to hire them what we wanted done and how many rooms there would beAfter discussing what was going to be done, we were told the price was $And once again, we text the price to the manager making sure of the cost and he agreed to $