Joe's Carpet Service, LLC

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below:Dear Mr [redacted] ,We are disappointed to find that your resolution to our very obvious concerns remain unchangedWe have spent countless hours on the phone attempting to rectify this issueWe proposed three reasonable solutions that would solve this problem without causing anymore inconvenience to either of us.Pick up yards of Beaulieu carpet now and have it installed when we are ready by a professional of our choosingThis would allow for you as the merchant to provide us the carpet and be done without having to do anything elseWe as the consumer would once again pay for the installation when we are ready.Be provided a voucher for yards of carpet to be used within one year towards the purchase of future carpetAs we have stated this would benefit you as the merchant as when we are ready we would be purchasing additional carpet Be reimbursed the $that you were given by Beaulieu for the defective carpet we purchased from youAgain, you as the merchant would have no additional duties to usWe are not asking for additional funds back for the other carpet purchased nor are we asking for the installation costs back or the cost of padding but rather just the money we have paid out for the yards which you received from Beaulieu on our behalfWe too would like to come to a resolution to this problemIn no way are our proposed solutions outlandish but rather justifiable solutions to the unfortunate situation we, as the customers, have found ourselves inWe appreciate your reconsideration to this problem Regards, [redacted]

Dear *** ***, ***'s Carpet Service is committed to making sure all customers are satisfied with their installationWe take pride in our workmanship and stand behind our productsWe would like to provide you with new carpet to be installed yards for your defective carpetWe are willing to move your furniture at no cost since that is issue preventing you from having the carpet replacedWe will send over crews to quickly put your home back together to minimize your inconvenience timePlease come reelect your new carpet so we can resolve your disputeThank you for your business

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:Dear Mr***,We are disappointed to find that your resolution to our very obvious concerns remain unchangedWe have spent countless hours on the phone attempting to rectify this issueWe proposed three reasonable solutions that would solve this problem without causing anymore inconvenience to either of us.Pick up yards of Beaulieu carpet now and have it installed when we are ready by a professional of our choosing. This would allow for you as the merchant to provide us the carpet and be done without having to do anything elseWe as the consumer would once again pay for the installation when we are ready.Be provided a voucher for yards of carpet to be used within one year towards the purchase of future carpetAs we have stated this would benefit you as the merchant as when we are ready we would be purchasing additional carpet Be reimbursed the $that you were given by Beaulieu for the defective carpet we purchased from youAgain, you as the merchant would have no additional duties to us. We are not asking for additional funds back for the other carpet purchased nor are we asking for the installation costs back or the cost of padding but rather just the money we have paid out for the yards which you received from Beaulieu on our behalf. We too would like to come to a resolution to this problemIn no way are our proposed solutions outlandish but rather justifiable solutions to the unfortunate situation we, as the customers, have found ourselves inWe appreciate your reconsideration to this problem
Regards,
*** ***

Dear *** & *** ***,
Thank you for using ***’s Carpet Service for all your flooring needsWe are
writing to you regarding important information about your claim #*** ordered
on
9/18/We have made several attempts to replace your defective carpet in
a timely manner. ***’s Carpet Service
claim policy requires all claims to be replaced within days of the approval
date from the manufacture. Your claim
was filed on 12/8/and was approved on 12/19/ You have been approved for yards of
Beaulieu carpet to be replaced and cannot exceed $We must follow the
strict guidelines provided by our carpet manufacturesLabor must be paid by
customer since Beaulieu requires carpets to be replaced within days to be
considered for laborAll Furniture must be removed from affected area prior to
installation to avoid additional charges
You MUST come into the store and select a carpet manufactured by Beaulieu and
have the new product installed by May 16, Failure to have carpet
installed by the date referenced will result in a complete void of your
dispute, as too much time has passedThere is no other option to resolve this specific situation.This extension is a courtesy to your
family to avoid having an installation in frigid winter temperaturesIt is our
goal to make sure all customers are satisfied with their new carpet
Thank you for all your business
Any questions please call the owner
*** ***
###-###-####