Joe's Heating and Cooling LLC

October 19, ? Ms [redacted] Revdex.com of Cleveland [redacted] ? RE: ? ? [redacted] ? ? ? ? ? Revdex.com Assigned ID # [redacted] ? Dear Ms***, ? Thank you for allowing The Kirby Company ("the Company") an opportunity to respond to the concerns raised by [redacted] ’s (“Ms [redacted] ’s”) concerning her August 17, purchase of a Kirby home cleaning system from Major League Cleaning Inc(“Major League Cleaning”), an independently owned and operated distributorship of Kirby products? As mentioned in Ms [redacted] ’s letter, Ms [redacted] had contacted the Company in September regarding matters related to a salesperson, at the time, affiliated with Major League CleaningMajor League Cleaning confirmed to the Company that this individual was no longer affiliated with their distributorshipSeveral attempts had been made by Major League Cleaning to go back to Ms [redacted] ’s residence in order to assist with the performance concerns she was having with her Kirby system, but such attempts were not successful as no one was present to allow the representatives back in? Since receiving the letter from your office regarding this matter, Major League Cleaning has stated to the Company that they will be honoring Ms [redacted] ’s cancellation request and will be cancelling her finance agreement with [redacted] ? The Company will update your office once we’ve received confirmation that the contract has been cancelledShould you have any additional questions, please do not hesitate to contact me directly at [redacted] .? Thank you? Sincerely, ? [redacted] Senior Manager Business Compliance & Consumer Relations The Kirby Company [redacted]

October 19, Ms*** *** Revdex.com of Cleveland *** RE: *** *** Revdex.com Assigned ID # *** Dear Ms***, Thank you for allowing The Kirby Company ("the Company") an opportunity to
respond to the concerns raised by *** ***’s (“Ms***’s”) concerning her August 17, purchase of a Kirby home cleaning system from Major League Cleaning Inc(“Major League Cleaning”), an independently owned and operated distributorship of Kirby products As mentioned in Ms***’s letter, Ms*** had contacted the Company in September regarding matters related to a salesperson, at the time, affiliated with Major League CleaningMajor League Cleaning confirmed to the Company that this individual was no longer affiliated with their distributorshipSeveral attempts had been made by Major League Cleaning to go back to Ms***’s residence in order to assist with the performance concerns she was having with her Kirby system, but such attempts were not successful as no one was present to allow the representatives back in Since receiving the letter from your office regarding this matter, Major League Cleaning has stated to the Company that they will be honoring Ms***’s cancellation request and will be cancelling her finance agreement with *** *** *** *** *** The Company will update your office once we’ve received confirmation that the contract has been cancelledShould you have any additional questions, please do not hesitate to contact me directly at ***. Thank you Sincerely, *** ** *** Senior Manager Business Compliance & Consumer Relations The Kirby Company *** *** *** ***
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