MrS***'s vehicle was illegally parked and towed within all required compliance. There are signs posted on the property stating towing will take place. Thomas Towing has a contract with the Tahitian Apartments to tow vehicles per their request. We are not sure who MrS*** spoke
to, but his vehicle was indeed called in by management and our invoice was signed for the removal. We DO NOT under any circumstances tow vehicles for an individual that is not legally allowed to have the vehicle removed. We are denying the request for refund
Complaint: 12622963
I am rejecting this response because: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} I spoke to the manager the day of the towing, he stated " I am the only manager here, and I did not call your vehicle in." I also put the manager of the Tahitian on the phone with the office of Thomas Towing, again he stated he did not call my vehicle in and asked if there was anything he could do. The woman on the other end of the line said "no" and hung up the phone. The signs which you talk about being posted where far from clear. The closest sign I parked next to, which I had to look for, was covered in bushes and was partly painted over. Mind you this is at night time so it's even harder to see. Attached pictures above are the sign the night my vehicle was towed. In the mist of these couple weeks Thomas Towing has cut back the bushes along with put new signs in this area, as they knew their old ones didn't comply with regulations. This should be proof enough that they are in the wrong. If Thomas Towing/Tahitian would have had clear signs as they do now I would feel I'd be 100% in the wrong, but they didn't.
Regards,
[redacted]
MrS***'s vehicle was illegally parked and towed within all required compliance. There are signs posted on the property stating towing will take place. Thomas Towing has a contract with the Tahitian Apartments to tow vehicles per their request. We are not sure who MrS*** spoke
to, but his vehicle was indeed called in by management and our invoice was signed for the removal. We DO NOT under any circumstances tow vehicles for an individual that is not legally allowed to have the vehicle removed. We are denying the request for refund
Complaint: 12622963
I am rejecting this response because: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} I spoke to the manager the day of the towing, he stated " I am the only manager here, and I did not call your vehicle in." I also put the manager of the Tahitian on the phone with the office of Thomas Towing, again he stated he did not call my vehicle in and asked if there was anything he could do. The woman on the other end of the line said "no" and hung up the phone. The signs which you talk about being posted where far from clear. The closest sign I parked next to, which I had to look for, was covered in bushes and was partly painted over. Mind you this is at night time so it's even harder to see. Attached pictures above are the sign the night my vehicle was towed. In the mist of these couple weeks Thomas Towing has cut back the bushes along with put new signs in this area, as they knew their old ones didn't comply with regulations. This should be proof enough that they are in the wrong. If Thomas Towing/Tahitian would have had clear signs as they do now I would feel I'd be 100% in the wrong, but they didn't.
Regards,
[redacted]