Joe's Pizza and Pasta

As owners and managers of Joe's Pizza and Pasta of Pickneyville, we assure you we are doing everything we can to resolve this issue The customer who filed the complaint orders delivery from us daily He has many time become aggressive during phone calls because we will not hold customer checks This customer calls the restaurant asking to speak to a manager daily, always asking the same questions, "Can you hold a check for me?" - against company policy, or "How many of my checks do you have?" - we see it as his duty to keep track of this number, not us Our office is ran from our home, sometimes we are not able to leave the restaurant to answer his questions When we receive checks from a customer we try to deposit them within 2-business days, although that is not a guarantee If this problem persists, we will refuse to accept checks as payment We do accept cash, credit, or debit

As owners and managers of Joe's Pizza and Pasta of Pickneyville, we assure you we are doing everything we can to resolve this issue. The customer who filed the complaint orders delivery from us daily. He has many time become aggressive during phone calls because we will not hold customer
checks. This customer calls the restaurant asking to speak to a manager daily, always asking the same questions, "Can you hold a check for me?" - against company policy, or "How many of my checks do you have?" - we see it as his duty to keep track of this number, not us. Our office is ran from our home, sometimes we are not able to leave the restaurant to answer his questions. When we receive checks from a customer we try to deposit them within 2-business days, although that is not a guarantee. If this problem persists, we will refuse to accept checks as payment. We do accept cash, credit, or debit