Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10528439, and find that this resolution is satisfactory to meI am pleased to inform you that the business responded to my complaint in a very positive way and I have today received my bracelet in the mailThey waved the charge for the work and apologized profuselySince I am very happy with the outcome, I will be sending them a check for the very satisfactory workThank you so much for your helpful intervention in this matter.
Regards,
*** ***
This is in response to the complaint receivedThe customers job arrived into our shop on or about Feb3rd, We are a very small business in Santa
Barbara with employeesWe serve all of the Santa Barbara and most of tri county area, so we have a lot of jobs that come in and out of the shopTurn around on a job can vary from week to , depending on each job and how many others are being doneThe job was finished and ready for shippingAs the customer stated, it did not go out that dayThe customers card was not charged as we do not charge until after shipping is doneOur phones are sometimes on an answer machine as the same people who answer the phones are also doing the plating work or handling customers that are in shopIf the phone hangs up, it is a matter of the phone cutting off or the message cutting offThis will sometimes happen when a fax is being sent on that same line and it sometimes happens for no particular reason at allWe do not screen the callsUnfortunately, the package was not sent before the customer contacted the Revdex.com On MarWhen I received the letter, I called the customer immediately, apologizing for the inconvenience and informed her I would not be charging her anything for the jobIt was then mailed an hour later
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10528439, and find that this resolution is satisfactory to meI am pleased to inform you that the business responded to my complaint in a very positive way and I have today received my bracelet in the mailThey waved the charge for the work and apologized profuselySince I am very happy with the outcome, I will be sending them a check for the very satisfactory workThank you so much for your helpful intervention in this matter.
Regards,
*** ***
This is in response to the complaint receivedThe customers job arrived into our shop on or about Feb3rd, We are a very small business in Santa
Barbara with employeesWe serve all of the Santa Barbara and most of tri county area, so we have a lot of jobs that come in and out of the shopTurn around on a job can vary from week to , depending on each job and how many others are being doneThe job was finished and ready for shippingAs the customer stated, it did not go out that dayThe customers card was not charged as we do not charge until after shipping is doneOur phones are sometimes on an answer machine as the same people who answer the phones are also doing the plating work or handling customers that are in shopIf the phone hangs up, it is a matter of the phone cutting off or the message cutting offThis will sometimes happen when a fax is being sent on that same line and it sometimes happens for no particular reason at allWe do not screen the callsUnfortunately, the package was not sent before the customer contacted the Revdex.com On MarWhen I received the letter, I called the customer immediately, apologizing for the inconvenience and informed her I would not be charging her anything for the jobIt was then mailed an hour later