My wife and I made a reservation to spend two nights at Sorensen's Resort She initially contacted the resort, but realized she did not have the appropriate credit card on hand Before she got off the phone with the front desk, she asked about the cancellation policy and they responded that they would tell me when I called with the credit card number When I called them, about 10-minutes later, I gave them the credit card number and again asked about the cancellation policy I was told that you can cancel any reservation with days of the reservation date After that, the person hurried me off the phone, as it sounded like she was busy with other customers
Two days later, and days ahead of our reservation date, I called Sorensen's resort to cancel the reservation I was then informed that there was a $service fee for all cancellations I then informed them that we were not notified of this when we explicitly asked about their cancellation policy The staff pers
My wife and I made a reservation to spend two nights at Sorensen's Resort She initially contacted the resort, but realized she did not have the appropriate credit card on hand Before she got off the phone with the front desk, she asked about the cancellation policy and they responded that they would tell me when I called with the credit card number When I called them, about 10-minutes later, I gave them the credit card number and again asked about the cancellation policy I was told that you can cancel any reservation with days of the reservation date After that, the person hurried me off the phone, as it sounded like she was busy with other customers
Two days later, and days ahead of our reservation date, I called Sorensen's resort to cancel the reservation I was then informed that there was a $service fee for all cancellations I then informed them that we were not notified of this when we explicitly asked about their cancellation policy The staff pers