Joelle Lee Photography

From: Revdex.com of Metro Washington DCDate: Fri, Jun 12, at 9:AMSubject: Fwd: Compliant....RefID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Joelle R [redacted] Date: Thu, Jun 11, at 6:PMSubject: Compliant....RefID [redacted] To: "[email protected]" Dear [redacted] ***,The complaint by [redacted] has been resolved She received a refund via certified bank check in the amount of $and every image that we had of her wedding day on Wednesday, May 20th, (we sent it certified mail and she signed for it that day) We cannot provide her with the compact flash card (what she refers to as the memory card) as the cards are reused and other images of other clients are on the cards We have an obligation to protect the rights of all our clients We have explained that to [redacted] numerous times, but she refused to accept that explanation We have purchased recovery software in attempt to recover the images and will notify her if we are successful We have met the desired settlement of the refund and extra images so we feel that this issue is now resolved Thank you for helping us resolve this complaint We hope you are having a wonderful day Take care! Joelle Lee R [redacted] Joelle Lee Photographywww.joelleleephotography.com

From: Revdex.com of Metro Washington DC">Date: Fri, Jun 12, at 9:AMSubject: Fwd: Compliant....RefID ***To: *** *** ---------- Forwarded message ----------From: Joelle R*** Date: Thu, Jun 11, at 6:PMSubject: Compliant....RefID ***To: "[email protected]"
Dear *** ***,The complaint by *** *** has been resolved. She received a refund via certified bank check in the amount of $1102.50 and every image that we had of her wedding day on Wednesday, May 20th, (we sent it certified mail and she signed for it that day). We cannot provide her with the compact flash card (what she refers to as the memory card) as the cards are reused and other images of other clients are on the cards. We have an obligation to protect the rights of all our clients. We have explained that to *** numerous times, but she refused to accept that explanation. We have purchased recovery software in attempt to recover the images and will notify her if we are successful. We have met the desired settlement of the refund and extra images so we feel that this issue is now resolved. Thank you for helping us resolve this complaint. We hope you are having a wonderful day. Take care! Joelle Lee R***Joelle Lee Photographywww.joelleleephotography.com

From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Jun 12, 2015 at 9:51 AMSubject: Fwd: Compliant....Ref. ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Joelle R[redacted] <joelleleephotography@[redacted].com>Date:...

Thu, Jun 11, 2015 at 6:41 PMSubject: Compliant....Ref. ID [redacted]To: "[email protected]" <[email protected]>Dear [redacted],The complaint by [redacted] has been resolved.  She received a refund via certified bank check in the amount of $1102.50 and every image that we had of her wedding day on Wednesday, May 20th, 2015 (we sent it certified mail and she signed for it that day).  We cannot provide her with the compact flash card (what she refers to as the memory card) as the cards are reused and other images of other clients are on the cards.  We have an obligation to protect the rights of all our clients.  We have explained that to [redacted] numerous times, but she refused to accept that explanation.  We have purchased recovery software in attempt to recover the images and will notify her if we are successful.  We have met the desired settlement of the refund and extra images so we feel that this issue is now resolved.  Thank you for helping us resolve this complaint.  We hope you are having a wonderful day.  Take care!      Joelle Lee R[redacted]Joelle Lee Photographywww.joelleleephotography.com