We reached out to the client and were able to have a great discussion with her. We have come to an agreeable outcome and are happy to report that we have moved forward with the client and are successfully fulling our contract. The client is happy, as are we. [redacted] | Administrative DirectorUDI Consulting LLC.
[redacted]Springfield, Missouri 65810Office: [redacted]Fax: [redacted]@udiconsultingmo.com
We reached out to the client and were able to have a great discussion with her. We have come to an agreeable outcome and are happy to report that we have moved forward with the client and are successfully fulling our contract. The client is happy, as are we. [redacted] |...
We have now contacted the client again regarding gifting. There was no answer today, but there was a voicemail and email left today confirming a a second round of gifting was being sent out due to the client not having received the $50 gift card. The client should also have received the digital vouchers already as well. The client will now be receiving double the gifting they were originally offered and we do hope this will resolve the issue. We appreciate your patience and hope you enjoy your gifting. Attached is also Mrs. [redacted] tracking number for second round of gifting. [redacted]
Miss [redacted]'s gifts will be forwarded to her by the end of business on Monday, December 11th. An email was sent today (December 9th) notifying her of the same.
We are very sorry to hear about the inconvenience regarding your gifting experience. There is no excuse for this and we can do nothing but sincerely apologize about the oversight, as it truly was just an oversight. We have since reached out and sent all promised gifting and additional gifting for...
the inconvenience. Attached is the tracking number for the [redacted] Gift Card and hotel/airfare voucher. The airfare/hotel voucher as well as a $300 dining certificate were sent via email as well. We do hope this is satisfactory. [redacted]
We have been in contact with the client and would like to resolve this matter. She was in attendance to our seminar and did ask to acquire services, meaning she signed a contract for service. I am unsure of the reason for the complaint, but we will be resolving this with the client as soon as...
Initial Business Response /* (1000, 5, 2016/11/09) */
Contact Name and Title: [redacted] CEO
Contact Phone: 417-[redacted]
Contact Email: [redacted]@udiconsultingmo.com
Ms. [redacted] responded to a mailpiece inviting her to attend a meeting regarding some ongoing changes in the vacation industry. As...
a starting point, we believe that misunderstandings occur due to a lack of understanding. We strive to list everything that we are obligated to provide a client with in the decision to engage our services.
We are very sorry to hear that Ms. [redacted] all of the sudden became unhappy with the agreement that she entered into with us at the consultation. Ms. [redacted] attended a group seminar hosted by UDI Consulting in Houston, TX. At the event we went over options with Ms. [redacted] that would have eliminated her perpetual timeshare maintenance fee obligation. After careful consideration, Ms. [redacted] decided to proceed with a deed transfer option that afforded her the ability to have her name removed from her timeshare deed. This was acceptable to Ms. [redacted]. The client applied for a financing option to allow her to cover her deed transfer costs, legal fees, etc. Ms. [redacted] then signed a contract including transfer documents outlining the terms and conditions of the services we were to provide her with. UDI Consulting uses state of the art quality assurance processes to ensure that all terms and conditions related to the products and services that we broker on behalf of, are fully comprehended by the clients at the time of enrollment. After the Quality Assurance Officer thoroughly reviews all documentation, we have the client sign a credit card authorization, (if that is their selected method of payment) and we proceed to collect the funds to begin working on fulfillment. From the date of purchase Ms. [redacted] had 3 days to rescind her decision via fax, email, or certified mail. Ms. [redacted] did not act on her right of rescission. Not only did Ms. [redacted] decide to proceed at the seminar, and fail to act on her three day right of rescission, she made a payment to UDI after her right of rescission had ended. Nothing until this complaint has indicated that Ms. [redacted] wished to cancel her agreement with UDI Consulting. At this point in the process, UDI Consulting has begun the process of fulfillment regarding the transfer of Ms. [redacted]'s timeshare deed. Services have been rendered, and efforts are underway. We are confident that what Ms. [redacted] is experiencing, is a typical case of buyers remorse. This is disheartening due to the fact that we are saving Ms. [redacted] a considerable amount of money as opposed to continuing with the maintenance fee obligation. We look forward to continuing our efforts on Ms. [redacted]'s behalf, as well as working with Ms. [redacted] to establish a fair and equitable remedy for her remorse.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/23) */
Regarding my resort: Maintenace fee: The resort is deeded to me [redacted]. They told me the maintenance fee which means the amount [redacted] etc correct amount. Enclosed a copy of their charges and fees. Calculated. By year which are charge to me. Although my payments every other year. Requesting the deed and paying a higher fee for maintenance fee, if sold, maintenance would be charge to my family so dishonest fees perpetual I am still very bothered by this statement. I normally read everything I did not. I was initials ** not reading many papers. I felt my family not is responsible. I was told by [redacted] they are I believe very dishonest leave bill for family He told me this would happen regard Maint. Fee. There was a rush to finish papers to sign very different name moved around. I left nothing total verify Inbornated system error. They choose the financial company and [redacted] told me thats what they do. When I left then it was after 5:00 pm. Post closed. Next day I read the paper (special instructions) I had doubts worry concerning the cost and amount for maintee fee. I wanted to cancel it totally When I call the company (CEO [redacted]) I informed him I read the 3 day rule on (invoice [redacted] page) I was totally upset about 3 day rule. (3 business day) Write if I decide to cancel notify UDI Consulting 4650 S National Ave Suite B-6 Springfield, MO 65810 By (Certified mail)or hand delivery by midnight of the third business day. I was not told nor did I send this I would never have agree to that. The papers were incomplete with UDI system error. I did call and spoke to (CEO [redacted]) not nice told me again good for me regard 3 day rule very insulting. Also on papers (180 day rule regarding maintenance fee I never stop paying it seems according to UDI. I dont know what I can do Im 75 yrs I thought I was doing the right thing to myself and my family. I don't have money pease help me/
Final Business Response /* (4000, 13, 2016/11/26) */
We are sorry to hear that Ms. [redacted] is plagued by the false assumption that timeshare contracts are not perpetual. We have throughly researched the validity of Ms. [redacted]'s position regarding her agreement with us, and have found all information pertinent to her timeshare contract, as well as all information regarding the exit strategy negotiated on her behalf is exactly as it was presented at the seminar.
UDI Consulting is committed to providing the highest level of customer service to each and every client we interact with.
As previously stated, the process of rendering services is already underway, and we look forward to continuing to provide Ms. [redacted] with what we are obligated to provide her with as outlined in her agreement.
While we certainly aren't trying to hold Ms. [redacted] hostage, the three day rescission period is clearly outlined in her purchase agreement. Therefore, UDI Consulting LLC is legally and contractually compliant according the terms and conditions of her agreement.
Ms. [redacted] is requesting help, and that is exactly what we are providing her with. We can only hope that this matter will be considered resolved, and that Ms. [redacted] will allow us to continue assisting her in the mater of clearing up the outstanding maintenance fee debt associated with the previously held timeshare contract.
Final Consumer Response /* (4200, 19, 2016/12/21) */
Please take notice of the (special instructions)Regarding 3 day rule. Note if you decide to cancel, you must notify UDI in writing of your intent to cancel by sending notice to UDI Consulting, 4650 S National Ave Suite B-6, Springfield, MO 65810 by certified mail, or hand delivery by midnight of the third business day. Transfer agree in for (type of ownership) type of owner Biennial year odd I used resort. Every other year pay maintenance fee. odd year maintenance fee not paid-annually as shown by (UDI) paid annually is fraud.
As shown on maintenance fee forecast a fraud amount. First no information regarding fax from second UDI stating maintenance annual fraud maintenance fee fraud please help me.
We have spoken to Mr. [redacted] and he is aware our tablets were on back order. He was given the date of August 14, 2017 that his tablet and dining card would be shipped. We apologize for the inconvenience and delay.
Mrs and Mr [redacted] were told their gifting would come within 30 days. One week is never a time line they are given as that does not allow us enough time to get back to our home office and get their gifting sent out. We received an email from Mrs [redacted] on Friday which was promptly responded to and we...
are currently getting them taken care of. We do expect this complaint to be closed upon their receipt of promised gifting.
We have been in touch with the client and assured her it was a simple oversight and mistake that her gift had not come yet. It was mailed immediately after noting the oversight. She has been given her gift as promised.
Initial Business Response /* (1000, 5, 2017/03/07) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
[redacted] did in fact attend our seminar in [redacted] There are a number of inaccuracies depicted in her complaint against us....
The undertone of the complaint suggests that [redacted] was misled regarding the Pure Points program. There were no misrepresentations made regarding the products or services. There are, however, a multitude of misunderstandings between [redacted] and UDI. For that, we apologize. It is unfortunate that [redacted] didn't understand the details regarding the offer, and for that, we take partial responsibility.
We believe that the core issue is that [redacted] wanted to believe that making a transition out of her timeshare ownership into the Pure Points program was the best thing for her, but that her skepticism stood in the way. This opinion is supported by the reality that [redacted] initially decided to purchase, but during the final paperwork, decided not to go through with the agreement. One of the hardest parts about our line of work, is overcoming where people have been. The unfortunate reality for [redacted], is that she is perpetually bound by an ever rising maintenance fee because of her skepticism.
It's hard to know who to trust, and we understand her concerns. Her skepticism, however, is manifesting as misplaced aggression toward our organization. We would have loved to have been able to assist [redacted]. In the time that it has taken to assert attention to her complaints, a resolution of her timeshare debt obligations could have been well underway. It's extremely sad.
Regarding the tablet claim:
Every guest who attends our seminars receives the exact same gift offering. The incentive to attend the seminar is a 7" Android tablet that we purchase from a promotional agency. Every gift is the same, regardless of whether or not an individual becomes a permanent client of UDI.
It is our opinion that this complaint is frivolous, and that the venue in which to deal with this matter is extremely misplaced. Our support staff at UDI would have been more than happy to rectify any inconsistencies, mistakes, or misunderstandings with [redacted], without her having to involve the Revdex.com.
We wish [redacted] the best of luck, and we look forward to this matter being updated as "Resolved". We can only hope that [redacted] will feel the same way.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can UDI think that this matter has been resolved when IT HAS NOT BEEN RESOLVED AT ALL! I still haven't received what I was promised by this company for attending their seminar. Everything mentioned in my initial complaint is very accurate and true and it occurred. My complaint was very accurate of the inconsistencies that were given to me during my encounter with UDI. I was present for every inconsistency and false claim made and the situation happened to me so how can the company speak on matters that they were not present for and did not witness? Not all reps mentioned in initial complaint were present for or witnessed every inconsistency or discrepancy that occured in the contract or that was told to me verbally, therefore they can not give a 100% accurate account of what I encountered during the time of the seminar. I believe the young lady that went over the contract with me that was making the calls to the owner was named [redacted]. I thought her name was [redacted] (name I used in initial complaint). The representatives were very unknowledgeable and had to call on one another to further explain my questions only with each giving me a different answer or not being able to answer my questions at all resulting in them having to make several calls to someone they said was the owner "[redacted]". [redacted] was very aggressive as was the woman who initially answered the phone each time they called to speak to the owner. The company gives information that CANNOT be supported in their contracts, period, and then they say that it's a courtesy and they don't have to tell you the information at all. This is not the way a legitimate business should conduct their affairs. Yes I was ready to sign the contract until the unsubstantiated claims appeared more than once during the signing process, which is definitely enough for any intelligent person to change their mind. No person under any circumstance should sign a binding contract that does not state the facts, offers and claims made by any company. The reason for agreeing to and signing a contract in the first place is due to a client liking the offer presented before them and wanting to take full advantage of that offer, otherwise there would be no need to sign a binding contract. I witnessed one of their reps become very aggressive and rude to a client who had stood up, putting on their jackets saying that they were not interested and the rep getting very loud with the client because he said he didn't want to make the commitment. They are not a company to do business with. Also there still is not a mention of a resolve to the tablets I have still not received. They have failed to mention why l didn't receive one during the visit as promised. There was another group that was being seated for the start of another session at 7:00 p.m., and since l was told there were no more tablets, did they receive tablets? Can UDI answer that question? They probably wont answer because no matter how they answer it would prove them to be making false claims either to me or to the room of new clients. Again scamming people and making false claims that they cannot support. That's FACT! Im still waiting for a RESOLUTION to this issue.
Final Business Response /* (4000, 9, 2017/03/13) */
We feel that no matter the answer that we give, [redacted] will continue to insist that we have conducted ourselves in an unprofessional manner. This is simply not the case.
Regardless of [redacted]'s personal conviction, we have successfully assisted hundreds of clients with their situations. Our legitimacy does not rest solely on the opinion of [redacted].
As previously stated, the tablet offer is consistent across the board, regardless of the clients decision to do business with our company. Our administrative director has been instructed to send two tablets, certified mail to [redacted] in the morning.
All please be advised that when [redacted] receives the tablets in the mail, she will not accept the gift. She is under the impression that there are "two different tablets". That is simply not the case. Our understanding of the Revdex.com complaint process, is that of working together toward obtaining a fair and equitable resolution. That is not what [redacted] is trying to obtain.
Defamation, and aggressive suggestions related to our practices based on misunderstandings between [redacted] and our vendor contracts are completely unwarranted.
We don't expect [redacted] to accept our explanation regarding the reasoning behind her not receiving the tablet the night of the seminar. However, the explanation is that we had more appointments show up at the event than we had originally planned. Therefore, we were short a few tablets. We apologize for the oversight.
Once again, we have expressed our regret for [redacted]'s inconvenience, and we look forward to this matter being considered resolved after [redacted] is in possession of the promotional offer.
Final Consumer Response /* (4200, 11, 2017/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UDI administrative staff were not present when I had my encounter and therefore can not make a case based on their own opinions and views. It was my experience and I know what took place at the UDI seminar. Your employees need a staff development class so that they can be more convincing and more knowledgeable on their product and maybe you can scam more clients into purchasing whatever it is that you are selling. My representative even kept asking the young lady who was going over the contract with me to make sure that she gets my s.s. number. I had to interject that no one was getting my s.s. number until I had made the final decision to buy.
And once again you are giving your opinion. I NEVER said that I would not be satisfied with the tablet. I only stated that I wanted the exact tablet that everyone else received that had signed a contract with your company. For you to impose your opinion that I wouldn't be satisfied with the tablet only implies that you are sending a substandard unit.
As for the statement made that you had not planned for as many people to attend the event, This is yet another lie due to the fact that anyone who wanted to attend had to make an appointment. No client could just arrive without first having made an appointment. I know this for a fact due to I asked could I have my girlfriend attend because she too owns a time share and I was told NO, she can not attend.
This company needs to just send my promised gift and stop making their situation look worst than what it already appears to be. I hope that in the future this company conducts themselves in a more reputable manner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have sent Mr. [redacted] an email which includes the screen shot (attached) from our marketing affiliate website, indicating that the airfare/hotel certificate had been emailed directly to the email address provided by Mr. [redacted] & also viewed on 7 separate occasions. Mr. [redacted] is also aware...
that the [redacted] gift card will be mailed once the order has been received at our office, this was also communicated to him during our most recent phone call.
Complaint: [redacted]
I am rejecting this response because:
They did not send a dinner for 2 giftcard from [redacted] as promised.
Sincerely,
[redacted]
We reached out to the client and were able to have a great discussion with her. We have come to an agreeable outcome and are happy to report that we have moved forward with the client and are successfully fulling our contract. The client is happy, as are we. [redacted] | Administrative DirectorUDI Consulting LLC.
[redacted]Springfield, Missouri 65810Office: [redacted]Fax: [redacted]@udiconsultingmo.com
We reached out to the client and were able to have a great discussion with her. We have come to an agreeable outcome and are happy to report that we have moved forward with the client and are successfully fulling our contract. The client is happy, as are we. [redacted] |...
Administrative DirectorUDI Consulting LLC.
[redacted]Springfield, Missouri 65810Office: [redacted]Fax: [redacted]@udiconsultingmo.com
We have now contacted the client again regarding gifting. There was no answer today, but there was a voicemail and email left today confirming a a second round of gifting was being sent out due to the client not having received the $50 gift card. The client should also have received the digital vouchers already as well. The client will now be receiving double the gifting they were originally offered and we do hope this will resolve the issue. We appreciate your patience and hope you enjoy your gifting. Attached is also Mrs. [redacted] tracking number for second round of gifting. [redacted]
Miss [redacted]'s gifts will be forwarded to her by the end of business on Monday, December 11th. An email was sent today (December 9th) notifying her of the same.
We are very sorry to hear about the inconvenience regarding your gifting experience. There is no excuse for this and we can do nothing but sincerely apologize about the oversight, as it truly was just an oversight. We have since reached out and sent all promised gifting and additional gifting for...
the inconvenience. Attached is the tracking number for the [redacted] Gift Card and hotel/airfare voucher. The airfare/hotel voucher as well as a $300 dining certificate were sent via email as well. We do hope this is satisfactory. [redacted]
I have resolved any complaints with UDI Consulting. I have no further complaints with them.
We have been in contact with the client and would like to resolve this matter. She was in attendance to our seminar and did ask to acquire services, meaning she signed a contract for service. I am unsure of the reason for the complaint, but we will be resolving this with the client as soon as...
possible.
Initial Business Response /* (1000, 5, 2016/11/09) */
Contact Name and Title: [redacted] CEO
Contact Phone: 417-[redacted]
Contact Email: [redacted]@udiconsultingmo.com
Ms. [redacted] responded to a mailpiece inviting her to attend a meeting regarding some ongoing changes in the vacation industry. As...
a starting point, we believe that misunderstandings occur due to a lack of understanding. We strive to list everything that we are obligated to provide a client with in the decision to engage our services.
We are very sorry to hear that Ms. [redacted] all of the sudden became unhappy with the agreement that she entered into with us at the consultation. Ms. [redacted] attended a group seminar hosted by UDI Consulting in Houston, TX. At the event we went over options with Ms. [redacted] that would have eliminated her perpetual timeshare maintenance fee obligation. After careful consideration, Ms. [redacted] decided to proceed with a deed transfer option that afforded her the ability to have her name removed from her timeshare deed. This was acceptable to Ms. [redacted]. The client applied for a financing option to allow her to cover her deed transfer costs, legal fees, etc. Ms. [redacted] then signed a contract including transfer documents outlining the terms and conditions of the services we were to provide her with. UDI Consulting uses state of the art quality assurance processes to ensure that all terms and conditions related to the products and services that we broker on behalf of, are fully comprehended by the clients at the time of enrollment. After the Quality Assurance Officer thoroughly reviews all documentation, we have the client sign a credit card authorization, (if that is their selected method of payment) and we proceed to collect the funds to begin working on fulfillment. From the date of purchase Ms. [redacted] had 3 days to rescind her decision via fax, email, or certified mail. Ms. [redacted] did not act on her right of rescission. Not only did Ms. [redacted] decide to proceed at the seminar, and fail to act on her three day right of rescission, she made a payment to UDI after her right of rescission had ended. Nothing until this complaint has indicated that Ms. [redacted] wished to cancel her agreement with UDI Consulting. At this point in the process, UDI Consulting has begun the process of fulfillment regarding the transfer of Ms. [redacted]'s timeshare deed. Services have been rendered, and efforts are underway. We are confident that what Ms. [redacted] is experiencing, is a typical case of buyers remorse. This is disheartening due to the fact that we are saving Ms. [redacted] a considerable amount of money as opposed to continuing with the maintenance fee obligation. We look forward to continuing our efforts on Ms. [redacted]'s behalf, as well as working with Ms. [redacted] to establish a fair and equitable remedy for her remorse.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/23) */
Regarding my resort: Maintenace fee: The resort is deeded to me [redacted]. They told me the maintenance fee which means the amount [redacted] etc correct amount. Enclosed a copy of their charges and fees. Calculated. By year which are charge to me. Although my payments every other year. Requesting the deed and paying a higher fee for maintenance fee, if sold, maintenance would be charge to my family so dishonest fees perpetual I am still very bothered by this statement. I normally read everything I did not. I was initials ** not reading many papers. I felt my family not is responsible. I was told by [redacted] they are I believe very dishonest leave bill for family He told me this would happen regard Maint. Fee. There was a rush to finish papers to sign very different name moved around. I left nothing total verify Inbornated system error. They choose the financial company and [redacted] told me thats what they do. When I left then it was after 5:00 pm. Post closed. Next day I read the paper (special instructions) I had doubts worry concerning the cost and amount for maintee fee. I wanted to cancel it totally When I call the company (CEO [redacted]) I informed him I read the 3 day rule on (invoice [redacted] page) I was totally upset about 3 day rule. (3 business day) Write if I decide to cancel notify UDI Consulting 4650 S National Ave Suite B-6 Springfield, MO 65810 By (Certified mail)or hand delivery by midnight of the third business day. I was not told nor did I send this I would never have agree to that. The papers were incomplete with UDI system error. I did call and spoke to (CEO [redacted]) not nice told me again good for me regard 3 day rule very insulting. Also on papers (180 day rule regarding maintenance fee I never stop paying it seems according to UDI. I dont know what I can do Im 75 yrs I thought I was doing the right thing to myself and my family. I don't have money pease help me/
Final Business Response /* (4000, 13, 2016/11/26) */
We are sorry to hear that Ms. [redacted] is plagued by the false assumption that timeshare contracts are not perpetual. We have throughly researched the validity of Ms. [redacted]'s position regarding her agreement with us, and have found all information pertinent to her timeshare contract, as well as all information regarding the exit strategy negotiated on her behalf is exactly as it was presented at the seminar.
UDI Consulting is committed to providing the highest level of customer service to each and every client we interact with.
As previously stated, the process of rendering services is already underway, and we look forward to continuing to provide Ms. [redacted] with what we are obligated to provide her with as outlined in her agreement.
While we certainly aren't trying to hold Ms. [redacted] hostage, the three day rescission period is clearly outlined in her purchase agreement. Therefore, UDI Consulting LLC is legally and contractually compliant according the terms and conditions of her agreement.
Ms. [redacted] is requesting help, and that is exactly what we are providing her with. We can only hope that this matter will be considered resolved, and that Ms. [redacted] will allow us to continue assisting her in the mater of clearing up the outstanding maintenance fee debt associated with the previously held timeshare contract.
Final Consumer Response /* (4200, 19, 2016/12/21) */
Please take notice of the (special instructions)Regarding 3 day rule. Note if you decide to cancel, you must notify UDI in writing of your intent to cancel by sending notice to UDI Consulting, 4650 S National Ave Suite B-6, Springfield, MO 65810 by certified mail, or hand delivery by midnight of the third business day. Transfer agree in for (type of ownership) type of owner Biennial year odd I used resort. Every other year pay maintenance fee. odd year maintenance fee not paid-annually as shown by (UDI) paid annually is fraud.
As shown on maintenance fee forecast a fraud amount. First no information regarding fax from second UDI stating maintenance annual fraud maintenance fee fraud please help me.
We have spoken to Mr. [redacted] and he is aware our tablets were on back order. He was given the date of August 14, 2017 that his tablet and dining card would be shipped. We apologize for the inconvenience and delay.
I want UDI consulting to send me all awards and bonuses they promised to send.
Mrs and Mr [redacted] were told their gifting would come within 30 days. One week is never a time line they are given as that does not allow us enough time to get back to our home office and get their gifting sent out. We received an email from Mrs [redacted] on Friday which was promptly responded to and we...
are currently getting them taken care of. We do expect this complaint to be closed upon their receipt of promised gifting.
We have been in touch with the client and assured her it was a simple oversight and mistake that her gift had not come yet. It was mailed immediately after noting the oversight. She has been given her gift as promised.
Initial Business Response /* (1000, 5, 2017/03/07) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
[redacted] did in fact attend our seminar in [redacted] There are a number of inaccuracies depicted in her complaint against us....
The undertone of the complaint suggests that [redacted] was misled regarding the Pure Points program. There were no misrepresentations made regarding the products or services. There are, however, a multitude of misunderstandings between [redacted] and UDI. For that, we apologize. It is unfortunate that [redacted] didn't understand the details regarding the offer, and for that, we take partial responsibility.
We believe that the core issue is that [redacted] wanted to believe that making a transition out of her timeshare ownership into the Pure Points program was the best thing for her, but that her skepticism stood in the way. This opinion is supported by the reality that [redacted] initially decided to purchase, but during the final paperwork, decided not to go through with the agreement. One of the hardest parts about our line of work, is overcoming where people have been. The unfortunate reality for [redacted], is that she is perpetually bound by an ever rising maintenance fee because of her skepticism.
It's hard to know who to trust, and we understand her concerns. Her skepticism, however, is manifesting as misplaced aggression toward our organization. We would have loved to have been able to assist [redacted]. In the time that it has taken to assert attention to her complaints, a resolution of her timeshare debt obligations could have been well underway. It's extremely sad.
Regarding the tablet claim:
Every guest who attends our seminars receives the exact same gift offering. The incentive to attend the seminar is a 7" Android tablet that we purchase from a promotional agency. Every gift is the same, regardless of whether or not an individual becomes a permanent client of UDI.
It is our opinion that this complaint is frivolous, and that the venue in which to deal with this matter is extremely misplaced. Our support staff at UDI would have been more than happy to rectify any inconsistencies, mistakes, or misunderstandings with [redacted], without her having to involve the Revdex.com.
We wish [redacted] the best of luck, and we look forward to this matter being updated as "Resolved". We can only hope that [redacted] will feel the same way.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can UDI think that this matter has been resolved when IT HAS NOT BEEN RESOLVED AT ALL! I still haven't received what I was promised by this company for attending their seminar. Everything mentioned in my initial complaint is very accurate and true and it occurred. My complaint was very accurate of the inconsistencies that were given to me during my encounter with UDI. I was present for every inconsistency and false claim made and the situation happened to me so how can the company speak on matters that they were not present for and did not witness? Not all reps mentioned in initial complaint were present for or witnessed every inconsistency or discrepancy that occured in the contract or that was told to me verbally, therefore they can not give a 100% accurate account of what I encountered during the time of the seminar. I believe the young lady that went over the contract with me that was making the calls to the owner was named [redacted]. I thought her name was [redacted] (name I used in initial complaint). The representatives were very unknowledgeable and had to call on one another to further explain my questions only with each giving me a different answer or not being able to answer my questions at all resulting in them having to make several calls to someone they said was the owner "[redacted]". [redacted] was very aggressive as was the woman who initially answered the phone each time they called to speak to the owner. The company gives information that CANNOT be supported in their contracts, period, and then they say that it's a courtesy and they don't have to tell you the information at all. This is not the way a legitimate business should conduct their affairs. Yes I was ready to sign the contract until the unsubstantiated claims appeared more than once during the signing process, which is definitely enough for any intelligent person to change their mind. No person under any circumstance should sign a binding contract that does not state the facts, offers and claims made by any company. The reason for agreeing to and signing a contract in the first place is due to a client liking the offer presented before them and wanting to take full advantage of that offer, otherwise there would be no need to sign a binding contract. I witnessed one of their reps become very aggressive and rude to a client who had stood up, putting on their jackets saying that they were not interested and the rep getting very loud with the client because he said he didn't want to make the commitment. They are not a company to do business with. Also there still is not a mention of a resolve to the tablets I have still not received. They have failed to mention why l didn't receive one during the visit as promised. There was another group that was being seated for the start of another session at 7:00 p.m., and since l was told there were no more tablets, did they receive tablets? Can UDI answer that question? They probably wont answer because no matter how they answer it would prove them to be making false claims either to me or to the room of new clients. Again scamming people and making false claims that they cannot support. That's FACT! Im still waiting for a RESOLUTION to this issue.
Final Business Response /* (4000, 9, 2017/03/13) */
We feel that no matter the answer that we give, [redacted] will continue to insist that we have conducted ourselves in an unprofessional manner. This is simply not the case.
Regardless of [redacted]'s personal conviction, we have successfully assisted hundreds of clients with their situations. Our legitimacy does not rest solely on the opinion of [redacted].
As previously stated, the tablet offer is consistent across the board, regardless of the clients decision to do business with our company. Our administrative director has been instructed to send two tablets, certified mail to [redacted] in the morning.
All please be advised that when [redacted] receives the tablets in the mail, she will not accept the gift. She is under the impression that there are "two different tablets". That is simply not the case. Our understanding of the Revdex.com complaint process, is that of working together toward obtaining a fair and equitable resolution. That is not what [redacted] is trying to obtain.
Defamation, and aggressive suggestions related to our practices based on misunderstandings between [redacted] and our vendor contracts are completely unwarranted.
We don't expect [redacted] to accept our explanation regarding the reasoning behind her not receiving the tablet the night of the seminar. However, the explanation is that we had more appointments show up at the event than we had originally planned. Therefore, we were short a few tablets. We apologize for the oversight.
Once again, we have expressed our regret for [redacted]'s inconvenience, and we look forward to this matter being considered resolved after [redacted] is in possession of the promotional offer.
Final Consumer Response /* (4200, 11, 2017/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UDI administrative staff were not present when I had my encounter and therefore can not make a case based on their own opinions and views. It was my experience and I know what took place at the UDI seminar. Your employees need a staff development class so that they can be more convincing and more knowledgeable on their product and maybe you can scam more clients into purchasing whatever it is that you are selling. My representative even kept asking the young lady who was going over the contract with me to make sure that she gets my s.s. number. I had to interject that no one was getting my s.s. number until I had made the final decision to buy.
And once again you are giving your opinion. I NEVER said that I would not be satisfied with the tablet. I only stated that I wanted the exact tablet that everyone else received that had signed a contract with your company. For you to impose your opinion that I wouldn't be satisfied with the tablet only implies that you are sending a substandard unit.
As for the statement made that you had not planned for as many people to attend the event, This is yet another lie due to the fact that anyone who wanted to attend had to make an appointment. No client could just arrive without first having made an appointment. I know this for a fact due to I asked could I have my girlfriend attend because she too owns a time share and I was told NO, she can not attend.
This company needs to just send my promised gift and stop making their situation look worst than what it already appears to be. I hope that in the future this company conducts themselves in a more reputable manner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have sent Mr. [redacted] an email which includes the screen shot (attached) from our marketing affiliate website, indicating that the airfare/hotel certificate had been emailed directly to the email address provided by Mr. [redacted] & also viewed on 7 separate occasions. Mr. [redacted] is also aware...
that the [redacted] gift card will be mailed once the order has been received at our office, this was also communicated to him during our most recent phone call.
Complaint: [redacted]
I am rejecting this response because:
They did not send a dinner for 2 giftcard from [redacted] as promised.
Sincerely,
[redacted]