Joe's Auto Repair

In regards to the repairs in question and the customers statements: All items listed were performed prior to the vehicle being returned to the customer. Including the fuel pressure regulator needed to stop a fuel leak. The customer ([redacted]) was then referred to a transmission shop for the transmission code with a check engine light on. If the check engine light is on. If the check engine light is on before or during a smog test the vehicle will fail the smog. Test visual/functional test.After removing his vehicle from the transmission shop. The customer asked to have other code cleared so he may see how long it might stay off. No additional repairs were performed at this time by Joe's Auto Repair.We have not had any contact from the customer regarding leaks or overheating problems that according to the customers letter to you started two and half months after the repairs were completed. It is possible that a new problem had developed, these items were not the problem at the time of repairs (a hose, water pump, radiator).[redacted] has contacted the bureau of automotive repair. The case investigator has inspected the vehicle and informed the customer that the cylinder heads have been removed and new gaskets installed. The investigator did not believe any stop leak had been installed. The meeting I had with the B.A.R aqent took place on 5-2-17 and we discussed some options for possibly helping [redacted], but it does not appear based on the letter you forwarded me that this is and option.We are concerned about the problems he is having and regret any inconvenience this has caused him.Thank you[redacted]Owner Joe's Auto Repair

The vehicle was not brought into the shop for smog related problems. It was brought in for an overheating problem. This required head gasket replacement and cylinder head replacement/repair. There was a check engine light on with codes related to a misfire and transmission problem. Head gaskets...

repairs resolved the Misfire issue and for the transmission code the customer was referred to a transmission shop. The vehicle was at the shop for longer than anticipated. Due to this there was a discount on repairs given to the customer. My last communication with the customer he was still experiencing a check engine light due to the transmission code. I have had no further contact with the customer in regards to any problems.

I received your letter today and I would like to pursue this matter further. The plaintiff claims that my vehicle was brought in for a heating problem and that he changed the heads because they were damaged beyond repair and also that he changed head gaskets. That never happened. He also told me that he broke a bolt on the exhaust gasket and had to take the head back off to repair what he had broken. These incidents never happened because when I got the vehicle back, after [redacted] having it for 4 1/2 months, I checked the exhaust bolts and they were rusted and had never been changed. Also, he put some black head gaskets sealer into the radiator to fix the problem. I am mechanically inclined and I do know when an engine has been patched. I took pictures of the "goo" in the radiator and the radiator cap. Also, the bolts were never touched on the heads and exhaust. "Only!" the valve cover gaskets were replaced at least the bolts were replaced from what I can see. My heads were supposed to have been rebuilt and they weren't.I want to be reimbursed for what I paid for because I did not get my moneys worth. I'm enclosing a copy of the receipt so that you can see what he charged me for and did not do the work.