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Joe's Auto & Truck Repair

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Reviews Joe's Auto & Truck Repair

Joe's Auto & Truck Repair Reviews (2)

Review: MY CAR IS A 2002 [redacted] DAKOTA 5.9 V8 I HAD JOES AUTO REPAIR REPLACE THE VALVE COVER GASKETS AND THE THERMOSTAT. I WAS CHARGED AN EXCESSIVE AMOUNT FOR THE LABOR.

REPLACE THE VALVE COVER GASKETS= $168.53 LABOR S/B NO MORE THAN 1 HR. SHOP TIME.

REPLACE THE THERMOSTAT = $202.23 LABOR S/B NO MORE THAN 1/2 HR. SHOP TIME.

BOTH OF THESE JOBS ARE SIMPLE STRAIGHT FORWARD REPAIRS PARTICULARLY THE THERMOSTAT REPLACE. THERE ARE ONLY TWO HALF INCH BOLT THAT HOLD THE THERMOSTAT HOUSING, THEY ARE ACCESSIBLE AND EASY TO REMOVE. MAXIMUM REPAIR TIME HALF AN HOUR, REPLACING TWO VALVE COVER GASKET WHICH HAVE SIX THREE EIGHT BOLT EACH SHOULD NOT TAKE MORE THAN ONE HOUR. I AM A WOMAN AND THIS SHOP TOOK ADVANTAGE OF MY IGNORANCE ABOUT AUTOMOBILES. PEOPLE THAT I TRUST HAVE ADVISED ON THIS SITUATION. I BELIEVE THIS REPAIR SHOP SHOULD REIMBURSE THE OVERCHARGES I HAVE INCURRED. AT A MINIMUM THEY SHOULD GET A BLACK MARK ON THERE RECORD.Desired Settlement: REFUND OF THE OVERCHARGES

Business

Response:

I am very sorry you feel like you were taken advantage of. We have built a solid reputation for honesty and great service.We at Joes Auto and Truck Repair strive for excellent service at a fair price with an outstanding 24 mo 24,000 mile warranty. All of our jobs are bid using 3 different labor guides. We are a [redacted] certified shop which means we passed a rigorous inspection process to become certified, guarantee a good job at a fair price with a great warranty on parts and labor. I went over the billed hours for your repairs and checked RepairPals fair estimate prices. Repair Pal range is $179.00 to $183.00. The thermostat repair labor guide time is 1.4hr to 2.1hr between 3 different guides. We charged 1.8hr using [redacted]. The job actually requires the removal of alternator, belt, tensioner and support bracket to gain access to the two t-stat bolts. The job includes time to refill system, pressure test system and a thorough road test. Repair Pal range is $179.00 to $183.00. Our price was $220.55 averaging the billed hrs. We are more than willing and happy to refund you $56.00 on thermostat repair. I am also willing as goodwill to refund you our diagnostic time of $56.18 regarding your other concerns. Making the total refund of $112.18. The labor guide time for the valve cover gaskets is 1.1hr to 1.7 hr. we averaged it to 1.5hr. The labor includes the cleaning of old gaskets, cleaning covers in hot tank, an inspection of valve train, road test and recheck for leaks etc. [redacted] estimate range is $179.00 to $281.00 for our area. Our price was $220.28. I hope this helps in resolving this issue and explains how we estimate jobs. Again I am very sorry, I have talked to my service writers again to maybe better communicate what some jobs may entail. Thank you for your concerns, that helps me to make sure we are staying on track performing quality work at fair prices. Please feel free to call me anytime at the shop!Sincerely [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I had my vehicle worked on at this auto repair facility for a rear wheel shim-kit installation & four-wheel wheel alignment, also to have an engine oil sending unit replaced due to an existing engine oil leak. Estimates for these repairs were given to me by this facility when I had the vehicle inspected by them prior to the worked being performed, I agreed to these repair estimates for the vehicle. On the day I left the vehicle with the repair facility I advised them that the "check engine" light on the instrument panel had been on all week and agreed to have them run a computer diagnostic on the vehicle to isolate the problem for a cost of $150.00 The service writer contacted me the following day by phone to inform me that diagnostic computer code indicated a faulty/failing EGR (exhaust gas recirculation valve). She informed me the cost to repair this item would be $90.00 for the part and $107.00 for labor to install the part, for a total of $197.00 which I verbally agreed to over the phone. On the day I went to pay the repair bill, the invoice indicated a charge of $271.58 for the new EGR valve and $107.00 labor to install this part, for a total of $378.58 I advised the service writer of the billing mistake ($271.58 vs $90.00) for the new EGR valve. The service writer then told me that I must have misheard her on the phone pertaining to the price quote for the new EGR valve and would not adjust the bill. Upon further investigation, I contacted several auto parts vendors (ie: Auto Zone, Kragens, NAPA, O`Reilly`s etc.) and found the that average cost of a new EGR valve for my vehicle is approximately $74.00Desired Settlement: I am requesting that this repair facility refund me $181.58 this is the difference of what I was quoted and I agreed to for the cost of the new EGR valve ($271.58 - $90.00 = $181.58)

Business

Response:

Company states that the consumer has been taken care of and the complaint has been resolved.

Consumer

Response:

Consumer states the company was very generous in taking care of the situation and he is satisfied.

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Description: Auto Repair & Service, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Power Steering, Auto Repair - Maintenance, Brake Service, Transmissions - Automobile, Auto Services - Oil & Lube, Small Engine Repair, Engines - Diesel, Engines - Gas, Starters - Engine, Auto Electric Service

Address: 5001 Earle, Ave., Rosemead, Arkansas, United States, 91770

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Web:

www.renuamedical.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Joe's Auto & Truck Repair, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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