Joe’s Custom Tailors

At this time, I have been contacted directly by Joe’s Custom Tailors regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I received a call from [redacted] asking that I bring back the skirt to the shop so he could show his "leather guy" the damage and they would split the cost of reimbursement I did so and he said I would have to come back when his leather guy was there and he didn't know when that would be I stated that he had not provided me with a specific time to come back and I wasn't going to come back again and again hoping that the leather guy would be there to see the damage he'd caused, of which he should already be aware Furthermore, I brought the skirt to ***, not some other guy, and I paid ***, not some other guy, so as far as I'm concerned [redacted] is solely responsible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Joe’s Custom Tailors regarding complaint ID ***, however my complaint has NOT been resolved because:
I was told to bring in the skirt and I would be refunded for the cost of the skirt plus the cost of the cleaning When I did so, I was told that the man who performed the cleaning was not there to see it and the business has made no further attempts to contact me or resolve the situation Additionally, we had a hearing in small claims court on August *** at which time the defendant, Joe's Custom Tailors, did not appear and the case is now being held over until December ***, meaning that I will have been dealing with this issue for at least months from start to resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Joe’s Custom Tailors regarding complaint ID [redacted], however my complaint has NOT been resolved because:...


I received a call from [redacted] asking that I bring back the skirt to the shop so he could show his "leather guy" the damage and they would split the cost of reimbursement.  I did so and he said I would have to come back when his leather guy was there and he didn't know when that would be.  I stated that he had not provided me with a specific time to come back and I wasn't going to come back again and again hoping that the leather guy would be there to see the damage he'd caused, of which he should already be aware.  Furthermore, I brought the skirt to [redacted], not some other guy, and I paid [redacted], not some other guy, so as far as I'm concerned [redacted] is solely responsible.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On 6/**/14, I brought in a leather skirt I'd purchased one day prior asking that a small stain be removed from the polyester lining which is visible through a pattern of cutouts in the leather layer. [redacted] advised me that he would need to send the skirt to his "leather guy", at which time I reasserted that only the polyester lining needed to be cleaned, not the leather itself. I was told that the skirt would be ready for pickup early the following week. I visited the store numerous times inquiring about my skirt and approximately two weeks elapsed before it was returned to me. [redacted] made no apologies for this; he just looked aloof and giggled - not the proper way to address a legitimate customer concern. When I received the skirt, I noticed right away that the entire skirt had been "cleaned" with the leather layer sitting right on top of the brightly colored lining (the layers are easy to separate, which would have been the proper way to clean them) and this process had caused the dye to transfer from the black leather, leaving dark gray stains all over the lining. I showed [redacted] and he told me to have the lining changed. I said no, I owned this skirt for one day, I just want it properly cleaned. He told me that he would clean the lining of the skirt himself but I'd have to leave it with him again until the following week. It has now been a month that he's had my skirt - which he again sent to the "leather guy" despite telling me he would handle it himself - and now he's telling me that the stains are permanent and the leather guy still has the skirt. I have been into the store numerous times and have stressed that I need my skirt back ASAP or I will be pursuing legal action to recoup the cost of the skirt ($303.76) plus the fee I paid him for dry cleaning ($35.00) for a total of $338.76. Every time, he looks aloof and giggles. I went into the store for the final time on 7/* stated that I needed the skirt back no later than today, 7/*. Again I have been disregarded, and [redacted] is liable.Desired Settlement: The cost of the skirt ($303.76) plus dry cleaning fee ($35.00) for a total of $338.76. Receipt available as proof of skirt cost and date of purchase.

Consumer

Response:

At this time, I have been contacted directly by Joe’s Custom Tailors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I received a call from [redacted] asking that I bring back the skirt to the shop so he could show his "leather guy" the damage and they would split the cost of reimbursement. I did so and he said I would have to come back when his leather guy was there and he didn't know when that would be. I stated that he had not provided me with a specific time to come back and I wasn't going to come back again and again hoping that the leather guy would be there to see the damage he'd caused, of which he should already be aware. Furthermore, I brought the skirt to [redacted], not some other guy, and I paid [redacted], not some other guy, so as far as I'm concerned [redacted] is solely responsible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Joe’s Custom Tailors regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I was told to bring in the skirt and I would be refunded for the cost of the skirt plus the cost of the cleaning. When I did so, I was told that the man who performed the cleaning was not there to see it and the business has made no further attempts to contact me or resolve the situation. Additionally, we had a hearing in small claims court on August [redacted] at which time the defendant, Joe's Custom Tailors, did not appear and the case is now being held over until December [redacted], meaning that I will have been dealing with this issue for at least 6 months from start to resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,