Joe's Cycle Shop

Not sure on date but I think January before I had foot surgery. I took the bike there against better judgment the time before this they tried to get me to take the bike for a test ride knowing some kids had knocked over a dirt bike into my bike and they were not going to tell me I happened to see the dent and paint damage they replaced the tank with one of lesser quality paint. This time I had 2 tires battery carb reworked air cleaner and fuel filter I picked it up I think the end of Feb they will have exact dates , I was just starting to get out of the house but still depending on crutches a little. I looked at paint on the tank and fenders looked OK so hopped on and left. I called immediately when I was home and told them the carb had not been tuned right I had lost 15 mph on top end the owner upon talking to him (he admitted he barely comes in any more started feeding me garbage about putting a smaller sprocket and getting another mile or so out of the bike then suggested it could be the air filter I informed him quickly they replaced it. Then suggest maybe I needed an air horn breather. I'm feed up by then. I bought this bike new. It had always run 107 mph. Now it's at 93mph . I was a mechanic for 20 yr same shop it was cold out the mechanic working on it just didn't want to take it for a ride and open it all the way. Not properly tuned simple as that ! They wouldn't offer to do anything. They should also have the milage on the paperwork if so it will show I rode straight home and parked it(about 20 ml) current milage is 16350 about 1 week or two. I notice a deep scratch on headlamp was sure it wasn't there before but I didn't see it when I left with the bike so couldn't for sure say they did it time went on letting myself heal and at the end of March I was going to bring it from the shop where it has always been kept and start cleaning it when I noticed that the top of the triple tree had been severely gouged from a hard impact(as stated before I bought this new and the only one who's ever rode it) the damage on it was right in line with the scratch on the headlamp and it has actually been machined to get some of the damage out.notice the different luster it does not match and is very clean in the pictures I send .Confronted the owner and manager about this and got the runaround nothing going to be done also asked the owner what causes the little blisters on the plastic chrome pieces he stated it was extreme heat and cold then I stated you are absolutely correct so why was my head lamp the only plastic part that had them he started fumbling for words and said oh well there are different types furious by then because parts was stolen off my bike and replaced with wrecked parts!Desired Settlementwhat will resolve this a new headlamp cause no one knows where my parts are a new piece for the triple tree all my money back from the carb. work a verbal apologize and the person responsible for this VULGAR action terminated for theft of a customers property and all work if anything comes of this complaint to be done at Lakehill in Corinth Ms.Business Response The client's vehicle has been in our dealership for service and repairs on 6 various occasions. According to our records, the first transaction was cashiered in April of 2008 and the last was cashiered in February of 2016. I was not a part of the management team until March of 2015, so the client's mention of a previous incident was not handled by me. However, the owner recalled the client's complaint prior to my tenure as a part of the management team. The owner stated that the client made baseless claims at that time and that he replaced the client's tank in attempt to maintain goodwill. Prior to this client's final transaction, the client had not had his vehicle serviced or repaired at our dealership since August of 2012. During my time as manager, this client has only presented one complaint to me and it is regarding his last transaction. According to our records, the client dropped his 2003 Honda Shadow 750 off for repairs on December 23, 2015. He requested to have a rear tire replaced, the carburetor cleaned, and the front tire examined. After the technician inspected the customer's vehicle, he found that the fuel filter, front tire, battery, and air filter needed to be replaced and that the chain needed to be lubed and adjusted. These repairs were performed in addition to the original requested repairs of cleaning the carburetor and having the rear tire replaced. All repairs were completed on January 14, 2016. The customer paid for the completed repairs and picked up his vehicle on February 23, 2016. While, I cannot attest to any conversation that I was not a part of, I can see from this written complaint that the client states that he lost 14 mph off of his previous top speed of 107 mph after repairs were completed by our dealership. This vehicle has approximately 42 horsepower and is a v-twin, according to the Honda TechLine. Our technicians are not allowed to test ride vehicles over the posted speed limit, which is 55 mph at our location. The customer's decision to drive his vehicle in excess of the posted speed limit is at his own risk. We cannot testify to a vehicle's performance over the posted speed limit. Furthermore, several factors can contribute to variations in top speed of a vehicle. The client did not make a complaint to me until March 22, 2016, which was after the vehicle had been in his possession for 29 days. He first complained via telephone at approximately 9:00 a.m. and requested to speak to the owner regarding his complaint that the head lamp on his bike had been scratched and his top triple clamp had been damaged. He accused the dealership of replacing his top triple clamp and head lamp with salvage parts. I assured him that the owner would return his call when he came back in to the office. I also explained that the owner has limited office hours, so he would likely receive a call back in a day or two. He stated that would be ok and the call was ended. Without regard for our conversation, the client decided to come into the dealership and complain to me directly at approximately 11:20 a.m. while other clients were present. I listened to the client's complaint and viewed photographs that he presented. As the vehicle was not present, there was no way to objectively verify that those photographs were of his own vehicle. I informed him that we have no purchase orders for salvage parts for any vehicle, much less his year make and model, and that all of our parts are ordered and paid for using a strict purchase order system. I also explained that since the vehicle had been in his possession for 29 days, there was no way to verify that damage occurred while his vehicle was at our dealership. While his vehicle was in our possession, it was stored in our warehouse and in the service bay area. The client stated that he stores the vehicle outdoors and that the alleged damage could have been inflicted by another circumstance but he "knew" that our dealership was responsible. I further explained to the client that if I could find some evidence to support his claim, I would be happy to replace his top triple clamp and fix any other damages. However, no such evidence was presented. The client then informed me verbally that he would be speaking with a lawyer, would be posting about this on social media, and putting negative advertisements in the local paper. I told him I was sorry he felt that way and wished him a good day. He exited the building. Since then, I am aware that the client has posted negative comments on our social media page, posted negative comments on his own social media page, and posted his personal phone number on his car with a request for readers to contact him about his experience at our dealership. The owner has told me that he spoke with the client directly via telephone, as was the client's orignial request. He stated that the client became irate and cursed him profusely and went so far as to tell the owner to go "f[redacted] himself". The owner said that he asked the client to not come back to our dealership. Since March 25, 2016 the customer has sent the owner several vulgar messages via social media and has recently added to his complaint. Screen shots of the customer's messages to the owner, post to our social media page, and posts about our dealership on the client's personal social meida page are attached. The dealership has no intentions of making further accommodations for this client.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The bike is at another shop now getting the carb rebuilt again Joes cycle shop left clamps off, broke some type of sensor on the carb that will cost me an extra $50 on top of the $150 they are charging and as far as the gas tank that was replaced before that they are lying about after I noticed it(the tank ) they then informed me that kids were in the warehouse and knocked a dirt bike into it.The tank was replaced with one of lesser quality and the paint is coming off .I will be getting the bike out of the other shop soon . JOE'S CYCLE are full of lies and deception and I'm sick of it. I called the very day I picked the bike up complaining about the performance and I will send a copy of the new bill what they broke left off or loose from the new repair shop . They are a step away from being in courtFinal Business Response