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Joes Nuts

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Joes Nuts Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs [redacted] as I received the bag of coffee as indicated on my receipt Sincerely, [redacted] ***

[redacted] [redacted] [redacted] The reason I made a complaint on JoesNuts because I was told that if I buy bags of nut and I will get bag free and if I pay $for shipping, they will send it slow mail Instead of free bag of nuts I asked for coffee because one of my girlfriend will enjoy that more than the nutsSo I asked Bill if he will substitute the free bag of nut for coffee and he said Ok and I have the receipt from the farm market to prove itIt stated that I will get a free bag of coffeeI received bags of nut but no coffeeI am asking what Bill agreed as the receipt indicated, the free bag of coffee, no more and no lessI tried to resolve this problem with the owner but unsuccessfulI feel that because I was a tourist the owner took advantage of it.Please let me know what is the next stepI can fax you a copy of my receipt but the quality may not be good because it is on yellow paperThank, [redacted] Sent from my ***

I will accept the bag of nuts instead of the coffeePlease forward the bag of nuts to meI appreciate your time

From what I see on the receipt is 2 coffee 2 vanilla 2 furikake and then one coffee.  From our everyday working, coffee flavored nuts are listed; not [redacted] coffee (which is whole bean) and size/oz-- in which that is what we write when doing a bill.  Our nuts are sold in 1/2pd bags;  the [redacted] coffee is sold in 1/4, 1/2 and full pounds;   $10/$15/$25 accordingly. The 1/4 [redacted] coffee is same size as the 1/2 of nuts.   I sent to the Revdex.com attn: lorie sides; a padded envelope with a bag of nuts in it, one magazine & two business cards, thats what I send for each customer.  Only six bags of either 1/2 pound nuts or a 1/4 pound of [redacted] coffee fit; period. SIX OF EITHER OR COMBINED.   As I indicated with attachments, we specifiy on the web & printed sign at the booth and store;  up to six bags [redacted] mail $8.  In Ms. [redacted]s original complaint, she claims we send out our packages slow mail, we never do; always [redacted] for cost effectiveness and time.  Our products DO NOT FIT MORE THAN SIX BAGS OF MIX OR NUTS OR 1/4 POUND OF [redacted] COFFEE BAGS FOR $8 [redacted] MAIL.  I assumed the mailing of the package to you, would close the case by feeling and seeing that only six would shove into a padded envelope.   Our daily salutation is buy six get one free to take with you, for only six can be shipped and enjoy them on the road!  I am saddened that this person has nothing better to do than beg and make problems for something so petty & untrue.  I can just assume that the joy of being in Hawaii on holiday got these people mixed up in the head.  My neighbor & patron has sent a note to verify what I have been trying to say and the attached receipt is proof of what was done. Again, I will not send her another thing for now principal rules.

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[redacted]The reason I made a complaint on JoesNuts because I was told that if I buy 6 bags of nut and I will get 1 bag free and if I pay $8 for shipping, they will send it slow mail.  Instead of free bag of nuts I asked for coffee because one of my girlfriend will enjoy that more than the nuts. So I asked Bill if he will substitute the free bag of nut for coffee and he said Ok and I have the receipt from the farm market to prove it. It stated that I will get a free bag of coffee. I received 6 bags of nut but no coffee. I am asking what Bill agreed as the receipt indicated, the free bag of coffee, no more and no less. I tried to resolve this problem with the owner but unsuccessful. I feel that because I was a tourist the owner took advantage of it.Please let me know what is the next step. I can fax you a copy of my receipt but the quality may not be good because it is on yellow paper. Thank,[redacted] Sent from my [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As [redacted] as I received the bag of coffee as indicated on my receipt.
Sincerely,
[redacted]

I am answering a complaint made falsly by Ms. [redacted] of [redacted].1.Seven bags do not fit into a mailing envelope.2.Was the seventh of coffee pound or M pound? Neither would fit, if it's a 1/2 or full pound ,even more impossible.3.We always use [redacted] mail, period. For the past six years,...

[redacted] maintains our mailing list.4.I do not have a copy of the receipt for when I pack, I check off and place in the envelope/box.5.I personally explained this to the consumer three times; twice in writing, once on the phone.We build our small, farmers market business on repeat customers as in tourists. We have a post office mail list and we are a proud farmers market participant that are honest, generous and have aloha spirit.After speaking with you today, I decided to mail a single bag & magazine, loose nuts & a business card. (Six bags is quite a bit of money) Six bags is very tight and we have been using our same offer, buy six and take the seventh with you to eat on the road while you are here in Hawaii for over FIVE YEARS.

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Address: 84-5180 Painted Church Rd, Captain Cook, Hawaii, United States, 96704

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