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Joe's Pools

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Joe's Pools Reviews (2)

Phone response - An agreement was made , where it was offered to cut out that area of cracked concrete and repair, or we would do additional yard work ( leveling and grading ), he chose the grading. Then he wanted the slide moved, and we did that. Yes I did send new bolts to him, because the ones...

left in the box were suddenly gone. I have bent over backwards to help this guy and he keeps complaining. I did block him on my phone because it was becoming borderline harassment. bottom line, we had an agreement, we fulfilled the agreement and we are through. The pool was finished in July, leaks would have shown immediately unless it happened after the install.

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]    The statements he made are false, he sent me bolts for the slide three weeks after I complained about it when I already went out and bought new bolts and replaced and installed myself, so that the slide would be safe for my children to go down without  getting injured, to leave the slide in the condition it was after his crew came and installed it was pure negligence, and they had no choice but to move the slide cause they measured incorrectly the first time around and the slide would've exited you out on the concrete instead of the pool(not a very safe landing spot) and to as the phone comments, when you are a client of someone you respond to an inquiry about the satisfaction of that client , they run a business those are things that will arise as a business owner, instead to block a client rather then find a resolution to the issues is purely immature, and it shows what type of business they run. now onto the next complaint, I emailed him on Sept. 11th to find out if he was going to come and complete the work and install the tabs for the safety/winter cover, and I didn't receive a response from him until 10/4 at 10 o'clock at night via email, it's October in a cold climate area, so I had no choice but to go ahead and spend more money to have a separate crew come in and do the work as this business owner blocked me from reaching him and wasn't responding to my emails. the cracked concrete issue the agreement was that the back yard would be 100% graded I can attach pictures to show that has been not the case and that the driveway would be saw cut off in the parts that got cracked. BOTH things that were agreed upon the grading and the saw cutting have not been completed . if both weren't completed I requested the driveway be fixed and repaired. that also has been ignored. he told me to go after his contractors personal insurance who he hired to do the work and instead of using his insurance , sounds shady to me.  I hired Joe's pools to do the work if he choose to hire a subcontractor to do the work that's not my problem, my cracked driveway though is the problem driveway is not even two years old. I have been nothing but patient and I treated his crew with nothing but respect for the days they spent working on my pool I even went as far as to rent the skidster that they used to back fill the pool cause theirs was inoperable , but once Mr. [redacted] received 100% payment for the pool it was like he was a different owner, which I made sure was done to his liking 50% two weeks prior to install and the other 50% after liner went in, there is still so much work to be done after the liner goes in, and that is all the issues that have come up since then. the job isn't complete until the customer is satisfied, the job in his eyes is complete once he has full payment. I Cleary don't feel that this matter has been closed, or even addressed on his part.

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Address: 28 Main St, Weedsport, New York, United States, 13166

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