Sign in

Joe's Roofing

Sharing is caring! Have something to share about Joe's Roofing? Use RevDex to write a review
Reviews Roofing Contractors Joe's Roofing

Joe's Roofing Reviews (7)

Eyeconic strives to provide an excellent customer service, and is disappointed when that goal is not met.  Mr. [redacted] place his contact lens order on March 30, 2018. His prescription was verified with his eye care provider on April 2, 2018.  On April 3, 2018, Eyeconic's...

customer service team notified Mr. [redacted] that the contacts he requested were on backorder, with no estimated date for delivery.  Eyeconic refunded Mr. [redacted]'s shipping costs of $18.  On April 4, 2018, Mr. [redacted] asked if Eyeconic could ship a partial order, but we explained Eyeconic does not have the capability to manage partial shipments through its distributors.  On April 5, 2018, Eyeconic advised Mr. [redacted] that that full order would ship on April 27, 2018.  The order actually shipped one week earlier than expected, on Friday, April 20, 2018 via next business day delivery.  Mr. [redacted] received his shipment the following Monday, April 23, 2018.Eyeconic regrets that Mr. [redacted] experienced any concern with his Eyeconic purchase.  Mr. [redacted] redeemed a promotional offer, and we refunded his original shipping cost of $18.  Because Mr. [redacted] is a repeat customer, Eyeconic is also offering Mr. [redacted] a one-time customer loyalty $150 gift certificate to use toward a future purchase.  The gift certificate would be accompanied with a handwritten note expressing gratitude for Mr. [redacted]'s business and patience.We hope this offer will satisfy Mr. [redacted].

Please see written response of Eyeconic, attached. Thank you,[redacted]

Dear Bureau,Thank you for forwardi** Ms. [redacted] concern.  By way of backround, Ms. ** placed an order for Biofinity contact lenses on Eyeconic's website on June 20, 2017.  The order was accompanied by a scanned copy of the prescription Ms. ** received from her eye doctor for the...

contact lenses.  In her order, Ms. ** requested a power of -6.00 for her left eye.  The written prescription appeared to list the power for her left eye at -5.00, not -6.00 as Ms. ** requested.  Eyeconic's customer service representative assumed the customer mistakenly entered the wro** prescription stre**th, and updated the order to reflect what was believed to be the correct stre**th from the written prescription.  Unfortunately, the customer service representative did not follow Eyeconic's procedures which require customers to be notified if there is cha**e in their order.  The customer service representative has received additional coachi** on Eyeconic's procedures.The original mistaken supply of contact lenses was sent within five hours after the order was submitted.  On June 23, 2017, Ms. ** called and asked to excha**e her contact lenses since she received the wro** product.  Eyeconic offered to send out the correct products upon receipt of the returned boxes of wro** contacts.  A shippi** label was also sent to Ms. **.  On June 26, 2017, Eyeconic requested its contact lens distributor to ship the correct supply to Ms. ** via overnight delivery.Eyeconic sincerely regrets any inconvenience we caused Ms. **.  We have taken this opportunity to provide additional coachi** to our customer service staff to ensure customers are promptly notified when it appears a cha**e in the order is necessary, in the hopes of avoidi** future mistakes.  We have also taken the liberty of crediti** Ms. **'s VSP vision benefit coverage by $40 for her future use.Thank you for this opportunity to address Ms. **'s concerns, as well as the opportunity to improve Eyeconic's customer service.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is mostly satisfactory to me.
I am still troubled by the vendor's response statement that "Because they are not authorized to sell the contact lenses in the first place, we cannot offer our Price Match Guarantee to meet their unauthorized prices."  I'm not sure how [redacted] and other "unauthorized" online retailers advertise and sell thousands of contact lens that are supplied and supported by leading national, name-brand manufacturers if they are indeed "not authorized to sell the contact lens in the first place," as the vendor states.  But perhaps, if Eyeconic clearly lists the specifically excluded competitors, by name, who they consider exempt within their published terms and conditions, then customers may be able to make a more informed choice. - Please pass along this suggestion to Eyeconic for their consideration.Regardless, I appreciate Eyeconic's offer of a one-time $60 discount as well as the free upgraded [redacted] Next Day Air shipping discount toward the future purchase of merchandise on our website. - - What steps do I take in order to apply these discounts to my pending online order?Please convey my thanks to the vendor and the Revdex.com staff members for their consideration and assistance in this matter.Sincerely,[redacted]

We are in receipt of the notification from the Revdex.com of a complaint submitted by [redacted] concerning the warranty applicable to the eyewear he purchased on www.eyeconic.com ("Eyeconic"). We wish to take...

this opportunity to demonstrate how Eyeconic honored the customer's exchange request (on both frames and coatings) of his original order. According to Eyeconic's records, the customer placed his order on December 31, 2016, for a pair of prescription eyeglasses. The original order was shipped on January 13, 2017. The customer submitted a request to return the glasses on January 24, 2017 on the basis that the frames were too big for his face, and the blue light coating on his lenses made it hard to see. Eyeconic received the returned glasses on February 22, 2017. Needing more information to process the exchange, Eyeconic contacted the customer the same day (i.e., February 22, 2017). Approximately three weeks later, having heard no response from the customer, Eyeconic reached out to him again on March 14, 2017. The customer finally called Eyeconic back on March 15, 2017 at which time he only asked about frame measurements. That same day, Eyeconic sent the customer screenshots of the frames he was inquiring about. Having again heard no response, Eyeconic customer service representatives sent two emails on March 22, 2017. The customer replied asking for Eyeconic to give him a call. As instructed, Eyeconic called him that day, but there was no answer. On March 27, 2017, Eyeconic called the customer again. The customer answered, but he was driving and could not look at the frame options. Eyeconic followed up the same day with an email providing him with the frame options and confirming the [redacted] coating could be removed. Eyeconic tried to reach the customer again that day to confirm which frames he decided upon. The customer finally responded, confirming the frame he wanted. The exchange was formally processed on April 7, 2017 (removing the [redacted]), and the new frames were shipped on April 14, 2017. The customer contacted Eyeconic again on January 22, 2018 asking to replace the lenses due to scratches. Eyeconic's warranty policy on its website states: "EYECONIC PRODUCT WARRANTY POLICY All products available on Eyeconic — including frames, contact lenses, prescription lenses, and lens enhancements come with a one-year, one-time use warranty from your original purchase date for defects in material and workmanship." (Emphasis added.) The original frames were ordered on December 31, 2016, and shipped on January 13, 2017. By the customer's own admission, he received the original frames on January 17, 2017. Eyeconic honored the customer's exchange for frames as well as removal of the [redacted] coating. Even disregarding the efforts Eyeconic made to ensure the customer was satisfied with his frames, his request to replace his lenses was made on January 22, 2018 -- over one year from the original purchase date (and over a year after he received the original order). To read Eyeconic's warranty as recalculating from any warranty services would mean customers could continually trade in and trade up their frames and lenses, which would be a considerable cost burden for Eyeconic — or any other product retailers who offer similar warranties. We regret the customer experienced any difficulties with his original order, and we have made several attempts to make it right for him. We honored the customer's original frame exchange and removed the [redacted] coating at his request. Eyeconic must now stand by its stated products warranty policy which makes clear that Eyeconic offers a one-year, one-time use warranty from the original purchase date. We trust this satisfies your inquiry, but please let us know if you require any more information to evaluate this consumer complaint. Very Truly Yours[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We write with regard to the complaint filed with the Revdex.com regarding Eyeconic’s Price Match Guarantee. We regret if the experience any consumer had on our site was not to their satisfaction. We appreciate the feedback and opportunity it provides to improve the way we communicate our...

efforts to offer customers confidence when shopping at Eyeconic. The conditions of our Price Match Guarantee are detailed in our frequently asked questions “FAQs”. But as a result of your feedback, we have made finding these conditions easier by including a link to the FAQs on our Contact Lenses page, in addition to the link already located on our homepage. To address any concerns specifically related to which competitors meet the conditions of our Price Match Guarantee, our FAQs explain that we only price match authorized online retailers and that the lower-priced online retailer must have the product currently in stock and be an established site, as determined by Eyeconic in its sole discretion. Contact lens manufacturers require their authorized distributors, like Eyeconic, to comply with their Unilateral Pricing Policies. Unfortunately, there are several unauthorized online distributors who obtain the contact lenses through unauthorized means and who do not comply with the manufacturer’s pricing policies. Because they are not authorized to sell the contact lenses in the first place, we cannot offer our Price Match Guarantee to meet their unauthorized prices. We regret this was not clearer in our advertising, and we hope the steps we have taken clear up that confusion. With regard to the reporting consumer’s specific complaint, it was our assessment that the online retailer he presented did not meet these qualifications. Nevertheless, Eyeconic offers the complainant a $60 discount as a one-time offer as well as free upgraded [redacted] Next Day Air shipping toward the future purchase of merchandise on our website. Once again, we apologize for the frustration this miscommunication may have caused. Your feedback is invaluable as we strive to continually improve our communications and customer experience.

Check fields!

Write a review of Joe's Roofing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Joe's Roofing Rating

Overall satisfaction rating

Address: 506 Broadway, Lorain, Ohio, United States, 44052

Phone:

Show more...

Web:

www.landlgroupinc.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Joe's Roofing, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Joe's Roofing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated