Joe's Stereo

Review: They held my car for approx. 7 hours even though they quoted me "a couple of hours". Car was picked up just before their closing time. Car did not run as well after receiving it from this merchant. Furthermore, there are many bubbles in the tint making this a very shoddy install. It will now cost me extra money just to have their failed tint REMOVED. I attempted to get them to fix the situation. They refused to return my voicemail. I disputed the matter with my bank and the merchant disputed my chargeback with a forged document and stated that I was "satisfied" when I was never "satisfied".Desired Settlement: They have damaged my car and caused me to waste a lot of time and energy trying to get my money back for a terrible install. I would like a refund, at the bare minimum. Thank you.

Business

Response:

We got a hold of the customer,and advised him that only in the first week after the installation of the window tint you see moisture bubble but the dry up and fade away.We advised the customer that we have lifetime warranty on the window film that we applies on his vehicle and for any reason if he has any from you could come down for Market Street location and we could take care of the situation. also let the customer know that for any reason if he is not satisfied with the work that we have performed a miracle if you give me a full refund and we could be done with this situation. customer satisfaction is very important to us at joesstereo.