Joe's Tires Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My response to merchant's response:Discount Tires, Costco Tires informed me that the tire size purchased at Joe's Tires 245-65-17 105T were unsafe for my vehicle and they would never have installed the tires size due to the load capacity requirements for my vehicle, proper load capacity is 109 (6614 lbs) and tires purchase were 105v. Both tire shops have stated that due to insurance liability and safety issues they are not allowed to install tires that to do meet the load capacity requirements, both Discount Tires and Costco Tires stated that a reputable tire shop would not risk the liability issues with installing a lower load capacity tires.   Mercedez Benz Service Advisor, [redacted] signed a  company letterhead (letter attached) stating that the tires load capacity 105v would not support the weight of my vehicle in an event of an emergency, the tires "do not provide proper traction and contact patch on the road, the tires are too thin" and I provided a copy of the letter to Joe's Tire Shop and the visa company.  Joe's Tires statement that the only reason I chose to purchase a different size tire is because they were cheaper, that is not true; as I stated before, Joe's Tires Shop did not have my correct tire size 275-55-17 109V in stock in Februay 2015 and it would take 5-6 business days to receive and install the tires.  I told the sales person I could not wait and I was about to leave and Joe's Tires salesman then convinced me that the tires they did have in stock would "work for my vehicle" and they were lower price.  I was unconvinced but he insisted they would work just fine.  I am sure the sales person is telling the owner differently in order not to get in trouble with the tire shop owner.Joe's Tires sales person never informed me of the safety problems with purchasing tires that have a lower load capacity, if he had informed me of the potential problem, I would never have purchased the tires.  As I already told the tire shop owner, if the salesperson had been honest with me and told me the truth then I would never have purchased those tires.  My research after this incident confirms that a lower load capacity is unsafe, a higher load capacity is ok to install but never a lower load capacity.On 07/28/15, the day that I had a flat tire and discovered the safety issues with my tire size, Joe's Tire shop DID NOT HAVE MY CORRECT TIRE SIZE 275-55-17 109v IN STOCK on 07/28/15.  I tried to work with the owner of the tire shop and salesperson, but the owner just yelled at me in Spanish and kept say "no, no, no", the situation escalated when I tried to write down the business license # to document the business owner's name, he basically yelled and block my view.  When I asked how much credit they would give me towards the purchase of the correct tire size, they would not confirm how much credit they would give me.  I was driving my only vehicle with 1 "donut" tire and 3 lower load capacity tires, I could not continue to drive the vehicle under those conditions as I need to think of the safety of my 2 toddlers and myself.  I require my vehicle to work, I needed to find a tire shop that had my correct size tires in stock immediately.  I tried to explain this to the salesperson and the business owner but they were not interested in listening to me and I feel that I was taken advantage by the Joe's Tire salesperson because I did not know the potential issues with smaller load capacity of tires.  Yes I did know it was a different size however I thought they were still safe for my car, because it never occurred to me that a tire shop would sell me unsafe tires for my vehicle.To this date November 09, 2015, I am still waiting to receive a refund from Joe's Tire and I still have the 4 tires they sold me and I would like to return to Joe's Tire Shop.  If they would like me to return the tires for a refund then I would return the tires and accept the refund.  In an event that we cannot reach an agreement, the credit card company encouraged me to pursue other avenues such as small claims court, which I am considering if I cannot reach an agreement with Joe's Tire Shop. In addition, if I don't read an amicable resolution with Joe's Tires Shop, then hopefully my experience with Joe's Tire Shop would help the general public to advise them of  the problems I experienced this this shop, the unprofessional customer service (owner yelling & blocking my view of the business license) and hopefully help another consumer avoid the problems that I experienced with this shop.  I would also like to encourage other customers that have experienced problems with Joe's Tire shop to come forward and make public their issues or problems with Joe's Tire Shop.
Regards,
[redacted]

Review: On Feb 2015 I purchased 4 tires, I had originally asked if they had my vehicles tire size in stock and since they did not have them in stock, I was going to leave to find another shop and then the salesperson convinced me that the tires they did have in stock would work for my vehicle and were cheaper. A few months later I got a flat tire, I went to [redacted] to repair the nail and they told me the Load index 105 on the tire was too small and could not support weight of my vehicle, my vehicle requires 109 Load Index [redacted] could not repair the tire since it would a liability issue for their company. I really wish Joe's Tires salesperson would have been honest and told me the tires are cheaper but could be a safety hazard, then I would NOT have purchased them!

As soon as I found out about this problem, I tried to return the 4 tires (wrong Load Index) and tried to order new ones but Joe's Tires would not agree to credit me the full amount to apply against a purchase of a set of 4 new tires. The owner (older hispanic man) started yelling at me because I wanted to return the tires, he kept on saying "NO NO NO", I told him that it was a safety issue that [redacted] and [redacted] Tires both agreed that they would never have installed the wrong Load index due to potential safety hazard and company liability . Then I tried to write down the business owner name and number from the city business license and he blocked my view and said I could not view his license. I left feeling so distraught and cheated by this merchant, I trusted their sales person when he sold me the tires and convinced me that "the tires will work, but only if you buy all 4 tires at the same time" I can't understand why they would install tires that cannot support the weight of my vehicle.

Why don't they following the safety regulations put in place by the manufacturer?Desired Settlement: I contacted [redacted] card to open a merchant dispute and we are in the middle of the dispute, I am requesting a full refund and would like to return their tires back to Joe's Tires. Joe's Tire response has been stating their company return policy is no refunds just exchanges within a week period from purchase. However their company policy does not address the issue of their salesperson intentionally or unintentionally selling the incorrect load index tires for my vehicle; in either case the company is responsible for its employees actions and should remedy the situation. Joe's Tire shop has a higher responsibility to make sure their employees sell the correct tire size to make sure their customers drive in tires that are safe for their vehicle..

Business

Response:

Mrs. [redacted]' statement that she didn't receive the tires as we described is false. On February 16*, 2015, [redacted] bought 4 tires 245/65/17 for $324. Mrs. [redacted] not only received the tires she paid for but the tires she chose. She decided to buy a different tire size based on the price. Better than to buy the recommended size for her vehicle and pay $150 each tire ($600 for 4 tires). We clearly described to her that the cheaper tires were of a different size. That was the main reason why the tires were much cheaper.Originally we quoted $125 each tire for a total of $500 final prices after taxes, labor and other fees. She said it was too much money. This price was extremely competitive and we couldn't offer a better price for the tires of the size she originally asked. To assist her, we offered her different tires that were cheaper but of a different size. She decided to get the cheaper tires in a different size than to pay the price we quote of $500. For what I read in her declaration you have in records, she claims that we didn't have the right tires in stock. We don't know what the purpose of her lying is but we are a busy and very well stocked tire retailerand we had the tire size she needed when she came to buy the tires. She decided to buy the tires that were of a different size because the tires were cheaper tires and not because we didn’t have them in stock.The lady came back months after to fix her flattire and we told her that we don't fix tires. For what we understand, she went to other place to get it fix. As you can imagine, we are not responsible neither have any control on how other business operate. If this other tire shop refused to fix the tire for whatever reasons, it doesn't pertain to us what their repairing policies are or how they conduct their business,Mrs. [redacted] later comeback “acting surprised as she didn’t know that she bought a different tire size”. She was requesting to change the tires she bought from us and get the tires size for which we originally quoted her $500. Our answer was that she can exchange the tires but she still has to pay the difference between the $295 she paid for the tires she bought from us and the $500 ($125 ea. tire) for the original size. She didn't accept our offer and she left without getting the right tire size because again, she didn't want to pay $500.Apparently the lady went to another place and end up buying the tires for a higher price. In a final time, the lady comeback with brand new tires, tires she bought from another dealer, and we the tires she bought from us on her car. She came to ask us “how much do you offer me for the tires I bought from you? I'll take anything; I'll set the credit card company to refuse the purchase anyway.” We said that we can give her only $150, then she thought about it and left without selling the tires back to us.At Joes Tires we offer very competitive prices and we pride for our customer service. We were very accommodating to the lady since her first visit. In one of her visits to our shop she was acting very confrontational and suspicious and she went inside a private office taking pictures. We explained to her things of value) and take pictures, that if she needed something we will help her.As for the size of the tires, you have no idea of the many people that buy different tires sizes based in personal preferences, looks, prices, stiles, and other reasons. The recommended weight capacity gives the maximum weight pertire but in actually, particularly in non commercial automobiles, this maximum weight capacity is almost never meet. We offered to give her credit toward the more expensive tires, buy back the tires so she can have some cash back but neither consideration was satisfactory to her.