Joe's Used Cars

Initial Business Response /* (1000, 5, 2015/08/03) */
Joe-k Used Cars made arrangements to get the vehicle towed to our shop. We will check vehicle out to make sure it is safe to drive. Anything that is covered in the warranty we will fix. The title is in the mail and will be here any day.

The customer did not cure rights that were originally sent out

We are willing to take a look at the vehicle & diagnose if towed to our shop. We are not promising anything because warranty is out after 60 days. If Mr. [redacted] has to pay for repairs we are willing to work with him on payment arrangements for car note.

Warranties cover engine & transmission 50/50 only for 60 days or 2,000. Customer had car towed to [redacted] we fixed rack & pinion, shifter and gas gage as well free of charge. All sales are final & we will only cover warranty items from here on out 50/50.

Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: [redacted] -Agent
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@joekusedcars.com
Unfortunately all holds are non-refundable, we are able to get Ms.[redacted] into another vehicle. We still have the Equinox available...

if she wanted to come with the total down payment. We are not able to hold that particular vehicle any longer but her money can go towards another down payment.

Initial Business Response /* (1000, 5, 2015/08/12) */
Customer refused our help to get vehicle towed to our shop. Also, got extension on payment to get repairs made. There has only been $2700 made towards just the down payment. There is also an outstanding balance on account. The warranty covers...

the engine & transmission for 60 days or 2,000 miles from date of sale. Has had car for 6 months now. Refused for our help to get car towed to shop. Customer needs to pay or surrender vehicle.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution will only be satisfactory to me on the condition that the balance of the truck is a total of $2320.  I am having to pay for the repairs even though they should still be covered under the warranty given by the company.  When I go to their office, I want to be able to pick up the title to the vehicle and I want my monthly payments to start out as fresh without any late fees charged.  I am only behind on the payments due to the company not fixing my vehicle.  I want my payments to be the $200 per month as agreed upon at the time of sale. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/12) */
Our company does not give out any personal information concerning any accounts. All customer information is confidential . We've spoke to the customer on several occasions regarding this situation. Employee has stated that this is a false...

accusation. Joe-k Used Cars has not done anything wrong or illegal.

Ms.[redacted] called to let us know she had driven to Indiana. We assured her that we would tow the vehicle today. We now have the vehicle and our driver is on his way back to St.Louis with the vehicle. We will get the vehicle to the shop to take a look when it gets back.

Ms.[redacted] purchased the vehicle 4/7/16 there is no warranty on the vehicle any longer. We are willing to work w/ the customer on payments while repairs are being made.

Initial Business Response /* (1000, 7, 2015/05/15) */
There was a key/ignition issue that has already been resolved by Fair Repair and both parties are satisfied.

Ms. [redacted] drove car for two weeks, we are not obligated to give full refunds but we did to try to satisfy Ms. [redacted].

All sales are final. We are more than happy to take a look at the vehicle when Mr. [redacted] brings the keys in. We have no recognition of any of our employees name calling. There is no bumper to bumper warranty it covers internal engine & transmission only for 60 days or 2,000 miles 50/50.

Ms. [redacted] would need to make arrangements to get the vehicle to the shop. After looking at the vehicle we will see if it is covered under warranty if it is or was when she called, we will honor our warranty for Ms.[redacted]. The warranty includes the internal engine & transmission for 60 days/...

2,000 miles , whichever was to come first & is 50/50

Initial Business Response /* (1000, 5, 2015/11/19) */
Warranty covers internal engine and transmission only & 50/50 for 60 days or 2,000 miles, whichever comes first. All sales are final, willing to extend one payment so that repairs can be made in a timely manner.

Initial Business Response /* (1000, 5, 2015/10/12) */
Our warranty covers engine and transmission 50/50 for 60 days or 2,000 miles. All repairs are to be done at our shop Fair Repair. Vehicles mileage was 2,100 when brought to shop. Warranty is technically over, we offered a deal 60/40 for...

transmission work to be done. Customer declined & stated that she'd go somewhere else. Offer is good for one week only.

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: joe-k used cars
Contact Phone: XXX-XXX-XXXX
Our warranty covers the engine and transmission and it is 50/50 for 60 days/or 2,000 miles. The fuel pump is not covered with a warranty. The car sat for two weeks before...

repairs were made because no deposit was made for repairs. Fair Repair has made repairs on vehicle already, payment for repairs are to be made at pick up. The original contracts states that all sales are final.

Customer has been traded out of the vehicle she originally purchased. Customer is now satisfied with another vehicle she purchased on 4/7/16

Ms. [redacted] purchased a 09 Chevy Traverse on 3/25/16. We sell all vehicles safety & emissions inspected with a 60 day/ 2,000 miles warranty, whichever comes first. The warranty only includes engine & transmission 50/50. It has been over a year since the vehicle was purchased, there is no...

longer a warranty on the vehicle. Ms. [redacted] is responsible for any repairs to be made on the vehicle.

Ms.[redacted] purchased vehicle on 2/9/16 sold with 60 day or 2,000 limited coverage. Warranty covers internal engine & transmission 50/50. Customer came in on 4/13/16 showing that the shop would pay half of the repair cost $2714. $1300 would be her half, We will hold payments while repairs are...

being made.