Joey's Mobile Mechanic Service Reviews (%countItem)
Joey's Mobile Mechanic Service Rating
Address: 207 E Magnolia St, Leesburg, Florida, United States, 34748-5909
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I cannot fit the rest of the email I sent to them as listed below but I have not received a reply as of 8pm tonight 7/29/2020. I have no vehicle now.
They have had my vehicle since the first week of June 2020. Joey was to rebuild the top part of my engine along with a timing chain and various other parts. I kept trying to get my truck returned to me but there was always an issue and more repairs needed. They agreed on a payment plan for us so I was very patient in waiting on my truck to be fixed and returned to me. I have paid them a total of 1264.33 so far on my truck repair. When I set a firm date to have my truck returned to me they did not do so and when I called asking where it was I was directed to an email sent to us at 4:07am on July 20th, 2020 that stated Joey had gotten it done and got it up to temperature and then took it for a test drive and it made a big blow up noise and a puff of black smoke came out of the engine and it was now unfixable. He stated that he was going to pull the parts off of my truck he can return but I still owed them 425.99 and refuse to give me my truck back. I am now left with no vehicle, no money to get one and them wanting more money to even get my truck back to me. I have no proof they have done anything to my truck as far as repairs. Like I stated before they have had my truck for almost 2 months and there was always an issue when I asked for it back. I contacted an attorney who told me I can file a Civil Theft Letter (for them holding my truck) and breach of contract along with other issues. I hired him to fix my truck, we went over scenarios and I asked him specifically what he would do and he said he would advise people to fix what they have. They are saying that he warned me this might happen and that is not true. When he told me he had to rebuild the top part of my engine he NEVER stated that my truck might become UNFIXABLE! I have all the estimates and they emails.
I did email them this past Monday July 27th, 2020 below is what I wrote:
Vanessa,
I would like to resolve this without taking it further by filing a Civil Theft Letter with the courts along with damages and court costs. I have spent the past week speaking with an consumer attorney and I have been advised that we have a breach of contract among other issues. Joey NEVER stated to me that my truck would be UNFIXABLE, I asked him specifically what he recommended and he stated that he always tells people to fix what they have. I took it in good faith that he was going to be able to fix my truck. I cannot see how being a mechanic he had my engine torn apart fixing it and could not see there was another issue. I would have stopped at that time and taken the money I was going to fix the truck and gotten something else at that point. I actually brought that up in one of our first conversations about my truck and Joey said he could fix it. You were both on that phone call if you recall. But that is neither here nor there as they say since it will be a "he said she said" situation. I wan to be fair to you both and myself. You both know my financial situation and I am now left with no transportation or the money to even get another vehicle to take my husband and myself to our doctors visits. In thinking this over and looking at the estimates along with the length of time you all have had my truck, I believe that a fair solution would be to return my truck to me along with 400.00 of the money I have paid you. I wanted to point out that I was charged twice for an hour of labor, this occurred when I paid the initial 264.33 then was also put on the following estimate. This still leaves you with 600.00 for any labor charges incurred. You have to admit that the length of time you have had my truck has been excessive. Every time I asked for my truck back there was an issue. I was very patient because you were allowing me to make payments, which I appreciated, so I did not become demanding until I could no longer be without my truck. You have had my truck for almost 2 months. Then I did not receive a call just an very early morning email, which we had no idea was there
Continuation from above: about Joey test driving my truck and it blowing up and becoming "unfixable". Joey has never called us the explain the situation. I am leaving this with you to think about and let me know what you think is fair. I really do not want to have to take this further, I want to be able to resolve this with you both in a timely manner. Today is Monday the 27th, 2020. I would like a reply by Wednesday July 29th, 2020. *** As I stated in my email to them, which they have not responded to, I would like 400.00 plus my truck back in my driveway. This leaves them with 600.00 for any labor charges in addition to the 264.33 I paid to him for the house call, 2 sensors and labor charges. I do not think this is unreasonable as he has destroyed my truck and made it unfixable (his words not mine). I am only reaching out to them by email now so there is a record of what is said and they are not responding. Please help us, my husband is a veteran and we are both disabled and I need our vehicle to go to our doctor visits and get prescriptions. I have been getting groceries delivered since they took my truck but that is an added expense because they charge delivery and tip fees. We are on a VERY fixed income and I have to available money to try and get something else to drive. I has even asked Joey at one point very early in this process when he said he would have to rebuild the top of the engine if I should just stop then and take my money and get something else and he stated that he could fix it. PLEASE PLEASE HELP. I really cannot afford an attorney unless I can find a pro bono one. I can file the Civil Theft Letter but I was trying to resolve this without taking them to court. Thank you
I have an attorney involved in this case. You can contact *** P.A Attorneys at Law for further information about this case.
Client paid $264.33 on 6/10/2020 for repairs done at her home on her vehicle 2001 Dodge Durango, which it didn't fix the issue. Our mechanic advised that the vehicle to be towed to our shop for further repairs since the vehicle needed a lot work done. Client agreed to our mechanic towing it to our shop location. The vehicle was towed in on 6/11/2020. After diagnosing the vehicle further in the shop, Client agreed to all estimates given to her by email making it a total of $2000.75. Client was told that rebuilding the top of the engine is not a guarantee, but due to the client's limited funds that is what she could afford and especially since we as the shop agreed to let her pay $100 a month including the $900 deposit to go toward some parts. Client paid the deposit on 6/16/2020 and she was told that parts were being ordered. Some parts would take a little bit to get here especially with the COVID Pandemic going on. On 6/19/2020, client was told that we had her vehicle in the shop to start repairs. Client paid the $100 payment on 7/2/2020 and she was told then that the mechanics were running into some issues with it but it was still in the process of being repaired. Client specially said that she didn't need her vehicle until the end of the month for doctor appointments. I told the client we would do our best to have it completed and also she is not our only client, other clients were needing repairs done as well. Parts were delayed and some didn't come in until late June/early July. The heads needed work and machined so that is a process as well. The vehicle was completed on 7/21/2020 but after running it and testing, it did make a bad loud noise and blew black smoke and turned off on its own. Due to the client's funds, we advised client to salvage the parts that we could and scrap the vehicle. I offered to refund 2 parts, Timing Chain Set without gears and Head Bolt Set even though we probably can't return them, so we would eat the cost just to make her bill of owing $1000.75 to only $425.99. No matter what the estimates were approved and the work was completed. The client still owed money on the other parts and as well all the labor involved with the repairs. Client didn't want to pay the balance left owed. She wanted us to refund her which is not going to happen. Following....
Client threatened false statements of "Civil Theft" which she agreed on her vehicle to be towed to our location and she approved of all estimates of repairs to be done at our shop since the vehicle has been at the shop. She threatened us of calling Lake Co Sheriff Department thinking to demand us to give her vehicle back which this is a civil case and the Sheriff Department will not get involved after seeing money left owed from approved estimates from client and also client making a false statement that the vehicle was "stolen". Client threatened of speaking to an attorney, so we pushed forward with an attorney. This all could have been handled without attorneys and fees, but client decided to threaten with above statements.
Now on 8/14/2020 client is asking if the vehicle can be used for the payment owed. I have my attorney involved with this matter and it will be taken care of. For any questions, you can contact my attorney.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did email asking if I signed over my truck to her if they would accept that as payment. This is not good for my health all the stress involved with this. Vanessa emailed me back from this email, which is the only email she has responded to. Her claims that they were willing to work this out are false. She refused to communicate with me even telling the Lake Cnty Sherriff's officer that her attorney told her not to contact me, so how in the world can we work something out if she refuses to communicate with me????? I asked her for all receipt in regard to repair on my truck as I have no proof anything was purchased. I am also going to contact her attorney and speak with him/her in regard to this.
Client emailed me asking if she can surrender her vehicle as payment. After speaking to my attorney, he advised me to let her know we can do that but an agreement would have to be signed. He told me to email her back agreeing that is okay and I would send her the agreement once he had it written up. My attorney emailed me the agreement letter Sunday afternoon and which I emailed to Gina. I told her if she had any questions to give him a call.
The client has all the estimates that she approved of, all the invoices of payment which are the receipts from our company and what was done to her vehicle. The client has everything that I have. From the start, I was willing to return a few parts and not charge her for dissembling the vehicle to take them off to make her final bill lower. I have also not charged her storage fees, interest or late fees. I feel like I have been fair of making her bill that was owed of $1000.75 to only $425.99 after refunding 2 parts that we would eat the cost on anyways. She decided to demand me of a refund and threatening speaking to an attorney and other threats, so I proceeded with an attorney.