Johanna Finkelstein, Attorney at Law

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mr***We have been in contact with Mr***We obtained the billing information he references in his accountMr***'s account is now updated and no further information is required at this timeWe sincerely apologize for any inconvenience Mr [redacted] has experienced during this processGiven our actions above, we consider this matter resolvedPlease feel free to contact me directly should you require further assistance Sincerely, Kelley P [redacted] Call Center Director [redacted]

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mr [redacted] We have reviewed Mr [redacted] 's account and the concerns he outlines in the above correspondenceWe have determined the following: 1) December 23, an agreement for a thirty nine month period was executed by Mr [redacted] and CPI SecurityThe agreement allowed for equipment and installation valued at over $Mr [redacted] paid a $fee in exchange for the equipmentAt this time he also agreed to satisfy a minimum thirty nine month termMr [redacted] by executing the agreement and allowing the CPI installer to complete the installation agreed to the terms and conditions outlined in the agreementHe subsequently paid for monthly service further demonstrating his agreement to the terms and conditions of the mutually binding agreement with CPI Security2) June 2016, Mr [redacted] phoned our office to inform of an upcoming move outside of CPI coverage areaWe informed of all options associated with our relocation programMr [redacted] was notified of the early termination fee associated with his agreement, along with the option of including his agreement for service in the purchase agreement for his homeMr [redacted] suggested that he would include the system in the listing of the homeWe provided information for the realtor and new homeowner to contact us once they were prepared to resume CPI services3)July 2016, Mr [redacted] phoned our office and was informed again of the relocation program optionsHe informed us of the name of the new homeownerDuring this call he was also informed that we would work with the buyers to resume service, however, if they did not resume service, an early termination fee of $would applyDuring a subsequent call on 7/21/16, Mr [redacted] advised us that he learned the buyers were not interested in resuming serviceHe was notified of the early termination fee associated with his remaining agreement terms4) September 2016, post our verbal notification to Mr [redacted] relocation options, we processed a final bill for the terms remaining on the agreementA payment of $was required at the time we processed the final billWe have since however, offered a settlement of just $Mr [redacted] and I have spoken on occasions regarding his request for the remaining balance to be absolvedTaking into consideration the investment we made in Mr [redacted] 's property and the fact that Mr [redacted] and CPI executed a mutual agreement for a thirty nine month term, we feel our offer is very reasonableIn an effort to resolve this matter amicably, our offer extending a $discount remainsIt is very much our intention to resolve this matter in an expeditious mannerPlease feel free to contact me directly should you require further assistance regarding this matter Sincerely, Kelley P [redacted] Call Center Director [redacted]

Initial Business Response / [redacted] (1000, 11, 2015/08/18) */ Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mrs*** We have been in contact with Mrs [redacted] regarding her service concerns and have since visited the home and conducted necessary repairs without costs to Mrs***Additionally, we have provided a one month courtesy credit to aid in covering down time for the device mentioned in the complaint We sincerely apologize for any inconvenience experienced by Mrs [redacted] and her family Please feel free to contact me directly should you require further assistance in this matter Sincerely, Kelley P [redacted] Customer Care Manager

I did not suggest, nor intervene between CPI's contract negotiations with the new homeowner. Furthermore, the underlying fact of the issue lies in the following two points:1. CPI's agreement reads, "For relocations, please visit www.cpisecurity.com." There is no relocation policy when I visit that website.2. CPI has yet to prove that a relocation policy appeared on my computer screen when I visited the above website. Thank You

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mr [redacted] We have researched the concerns Mr [redacted] outlines in his complaint and determined the following: 1) September 2015, Mr [redacted] s executed an agreement for security equipment and monitoring services with usHe agreed to our promotional offer at this time which included no cost for equipment and just a $installation feeMr [redacted] 's in exchange received over $in equipment and no labor fees associated with the installation of the security equipment for his business location2) February 2017, seventeen months post the initial execution of the agreement, Mr [redacted] s contacted our call center to inform his business is closing and requested cancellation of servicesWe attempted to offer Mr [redacted] s an amicable solution by reducing his agreement terms from the sixty months he executed initially, to our minimum term of just monthsThe reduction allowed for an almost 50% savings off Mr [redacted] s' contracted early termination fee3) In an effort to resolve this matter in an amicable fashion, CPI is willing to accept $as a final payment to resolve the remainder of Mr [redacted] 's contract termCPI feels given the investment in equipment, installation and labor that we extended at the onset of service, in addition to Mr [redacted] s contractual commitment, that our offer is feasible for all involved partiesPlease feel free to contact me directly should you require further assistance regarding this matter Sincerely, Kelley P [redacted] Call Center Director [redacted]

Dear Revdex.comThank you for your assistance in forwarding the complaint submitted by Mrs [redacted] We have researched the items outlined in her correspondence and determined the following:April CPI and Mr [redacted] executed an agreement for installation and monitoring servicesThe agreement was for a period of sixty monthIn exchange for the sixty month agreement CPI installed approximately $in free equipment and waived all fees associated with installationPost the execution of the agreement by both parties, CPI proceeded with installation and monitoring servicesUpon completion of months of the sixty month agreement, we received a call from Mr [redacted] informing us of his intention to cancel service as he was looking to "cut costs"We informed Mr [redacted] of the initial agreement terms and the early termination fee associated if he elected to move forward with cancelling the account in its entiretyMr [redacted] requested a copy of his agreement, which we providedThere has been no further communication since the request for a copy of the agreementGiven our arrangements to include free equipment, installation and the mutually binding agreement we executed with Mr [redacted] , CPI feels we have acted ethically and within our commitment to our customerAs an act of goodwill, we are extending a month temporary rate of just $to aid in Mr [redacted] 's goal of cutting costsShould he elect to cancel service in its entirety, we are prepared to extend an additional 20% discount off the contracted early termination feeWe look forward to an expeditious and feasible resolution to this matterPlease contact me directly for further assistance Sincerely, Kelley P [redacted] Call Center Director [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/11/29) */ Dear Revdex.com Complaint Team; Thank you for forwarding the complaint submitted by [redacted] Upon review of the [redacted] account we have found that service was initiated upon installation of the system at [redacted] [redacted] accepted a reduced agreement term of months to just months, in exchange we discounted the installation and equipment from $1,to $out of pocket On May 2, she contacted our relocation team and initiated a transfer of service to [redacted] On June 28, we completed the installation of the new system for and for a new agreement of months we installed the system for $out of pocketIn exchange for the transfer of service to her new home we also terminated her [redacted] agreement, which had months remaining at the time, with no termination fees On September 20, [redacted] once again spoke with our relocation team informing us she was moving and needed to terminate servicesShe refused to discuss her options pertaining to the cancellation and the months remaining on the agreementOn this day we provided a copy of her agreement (the original copy is a part carbon copy and was left by the installer upon completion of installation on 6/28/14) On September 21, 2016, we offered to settle the remaining agreement terms by removing months from the remaining monthsThis significantly reduced the default fee (75% of months at $monthly rate) from $1,to just $Her cancellation letter was received on the same day and her last draft was September 20, [redacted] s balance remains $ CPI Security feels the above offer is feasible for all involved partiesWe look forward to an expeditious solution to this matter Please feel free to contact me directly with further questions or concerns Sincerely, Jillian S [redacted] CPI Security, Quality Assurance Supervisor [redacted] , extension Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) These are the facts: To this date, December 5, I have not received a contract from CPII was NEVER given a contract when services were installed at [redacted] or after they were transferred to [redacted] Since the issue over cancellation arose I have twice (2) requested a copy of the contract where CPI said I signed up for months The only paperwork I have is a copy of the installation at [redacted] and a copy of same for [redacted] When I called to transfer services to [redacted] I was told that an entirely new contract was startedI argued then that this was a transfer, not a new serviceI was told that is their policy which obviously benefits them When I called to cancel services due to leasing of my condo I was at that time told I owed an additional $and sum monies to cover a month contractI asked for a copy of the contractI never received sameI NEVER received a part carbon copy of anythingI did receive a paper with no heading whatsoever, with numbers through talking about installation and liabilities of the companyNothing on this paper shows it is a contract, nothing with my name, address or signatureAdditionally, the installer's NEVER left any contract with me, they told me it would be forthcoming in the mail Not long after the first installation my bill went from $to per month with any notice via mail, phone, email or textI only learned of the increase when reviewing my bank statement as all payment were made by debit from my bank Never at anytime did I refuse to discuss my optionsThere were no options givenI was explicitly stated that I owe them first $and sum dollars now $ I am years oldI have never signed any contract for months, other than for a house I bought years ago I do not feel I owe CPI any moniesI have paid for services faithfully since September of Final Business Response / [redacted] (4000, 9, 2016/12/13) */ Thank you for the additional information provided by [redacted] Please be aware that CPI Security does not offer a month agreement termMs [redacted] first location was months and that was terminated at no cost to her, with months remaining on the agreement, since she was transferring/initiating service at a new location Ms [redacted] second installation was a commitment of months There is always a new contract when a new residence is being protected and a new system is installed When the installation is complete our installer collects the agreement, prompting the customer to initial and sign where necessaryThe installer then leaves the bottom (pink legal size paper) copy with the client and takes the other two copies to our corporate officeWe have provided copies of the front and back of the agreement to Ms [redacted] and will mail them again, to the address attached to this complaint ( [redacted] , [redacted] , Saint Simons Island, GA 31522)I have scanned both agreements and can provide them to Revdex.com for review, as well We are sorry for the frustrations Ms [redacted] has endured in relation to her move and cancellation of service CPI Security feels the offer to reduce the agreement from months to months, therefore removing months from remaining terms, is generous considering the investment we made in protecting the home(s) Please feel free to contact me directly with further questions or concerns Sincerely, Jillian S [redacted] CPI Security, Quality Assurance Supervisor [redacted] , extension

Initial Business Response /* (1000, 7, 2016/01/22) */
Dear Revdex.com,
Thank you for your assistance in forwarding the complaint submitted by Ms***We have researched Ms***'s concerns and determined the following:
Ms*** inquired with CPI regarding a transfer of security
service to her new home on May 31, An offer was made to install the system and agreed upon by Mr& Mrs***At this time the account was still active given they agreed to continue service with CPI Security
July 13, we received written notice to cancel the accountThe account was subsequently cancelled
As an act of goodwill, All balances owed by Mr& Mrs*** have been clearedThere is a zero balance on the account with no further funds due to CPI Security
CPI feels the action listed above resolves this matterPlease feel free to contact me directly should further questions or concerns surrounding this matter arise
Sincerely,
Kelley LP***
Customer Care Manager

Dear Revdex.com Thank you for your assistance in forwarding the complaint submitted by Mr***Upon review of Mr*** account we determined the following: A) September 24, 2015, Mr*** executed a month agreement with usIn exchange for the month agreement we provided $in free
equipment and waived the installation fees associated with the updates to his security systemB) Mr*** and a CPI representative executed the lower portion of the agreement and Mr*** executed the area alongside the month term indicate his acknowledgment of the terms and conditions of the upgrade agreementC) Upon an eighteen month completion of the agreement term, Mr*** contacted us to inform of an upcoming moveGiven the move is outside of CPI coverage area we provided the options available for his agreement terms to be transferred to the buyers of his home or the option to buyout out his agreement terms at a 25% discountD) To date there are months remaining on Mr*** agreement, along with a past due balance for monthsWe are prepared to settle the remaining months at a discounted fee of $This amount allows for a $savings to Mr***PI Feels we have acted ethically and within our contractual arrangements regarding this matter, we look forward to an amicable solutionPlease feel free to contact me directly should you require further assistance regarding this matterSincerely,

I am rejecting this response because: The response by CPI security (CPI) is absolutely not satisfactory, creates statements, and does not respond to the points of contention Furthermore, I do not accept this response for the following reasons and want my liability to be reduced to zero and have this early termination fee absolved:CPI claims (in their last message to the Revdex.com), that I suggested I would list my previous property with the CPI equipment included I never suggested that, nor if this was going to be such an issue, I would have told CPI to come pick up all of their equipment ASAPCPI has FAILED to respond to the following:2aThe terms of the contract state, "for relocations, visit www.cpisecurity.com." There is NO RELOCATION POLICY located on www.cpisecurity.com2bCPI continues to reference their coverage area Per the terms of the contract noted in 2a, there is no coverage area on www.cpisecurity.com2cCPI has failed to provide proof of what my computer screen shows when I visit www.cpisecurity.comCPI has failed to provide me proof that the new homeowners did not sign up for service. For all of these reasons is why I reject CPI's response I ask for my liability to be reduced to zero and this contract/early termination fee to be absolved for the reasons noted above. Please contact me with further questions. Thanks,

Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Mr***We have researched Mr***'s claims of an "unnerving" phone call and unfortunately were unable to locate a call that appeared to be threatening or harassing in natureNevertheless, we
have removed Mr***'s contact information from our data base ensuring CPI employees will not contact him in the futureAt CPI, we pride ourselves on superior customer service and sincerely apologize this was not the experience Mr*** had with usPlease allow this notice to constitute our official response to this complaintFeel free to contact me directly should you require further assistance regarding this matter Sincerely, CPI Customer Care

Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Mr***We have contacted Mr***, addressed his concerns and set up service for his new locationAs a result of the above, CPI now considers this matter resolvedPlease feel free to contact me directly at
*** extshould you require further assistance regarding this matter Sincerely,

Initial Business Response /* (1000, 6, 2015/12/24) */
Dear Revdex.com
Thank you for your assistance in forwarding the complaint submitted by Ms***
Our research of the items outlined in Ms*** complaint has resulted in the following:
August Ms*** elected to execute a
shorter term agreement to install our premier package to include high definition camerasThere was no fee involved for equipment or labor during this transactionMs*** decision to execute a thirty nine month renewal as opposed to a sixty month resulted in the removal of deviceCPI made an investment of over $with the expectation that the thirty nine month agreement would be fulfilled
We would like to propose a transfer fee of just $Should the buyers of the previous residence elect to continue monitoring service with CPI Security Ms*** would be fully refunded for all fees paid toward the relocation cost proposed above
CPI feels the above offer is feasible for all involved partiesWe look forward to resolving this matter in an amicable fashion
Please feel free to contact me directly should you require further assistance
Sincerely,
*** ***
Customer Care Manager

Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Mr***We apologize for the issues experienced during the installation processOur Quality Control team has contacted the ***s and taken immediate steps to remedy their concernsWe are also in the
process of facilitating a visit from a professional contractor to conduct the necessary repairs for any damages that may have been caused by our installerAgain, we sincerely apologize for the experience Mr& Mrs*** enduredIt is very much our intention to continue to work with the ***'s toward a resolution to this matter and moreover, restore their faith in CPIPlease feel free to contact me directly at *** ext*** should you require further assistance regarding this matter Sincerely, Kelley P*** Call Center Director

Initial Business Response /* (1000, 6, 2015/11/30) */
Dear Revdex.com,
Thank you for your assistance in forwarding the complaint submitted by Ms***
We apologize for any inconvenience Ms*** experienced during the service issue with her security system
In an effort to aid Ms***
in covering the emergency service fees required for our technician to perform labor after hours, we are extending a three month credit to Ms***'s account
The monitoring fees will be waived for the months of December, January and FebruaryIt is our intention to restore Ms***'s confidence level in us and we hope the above actions will aid in doing so
Please feel free to contact me directly should you require further assistance regarding this matter
Sincerely,
Initial Consumer Rebuttal /* (2000, 8, 2015/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It equals the amount I had to pay

Initial Business Response /* (1000, 6, 2015/08/25) */
Dear Revdex.com,
Thank you for your assistance in forwarding the complaint submitted by Mr***
We have researched the items outlined and determined that the balance of the contract should be waivedTo date, Mr*** has a zero
balance on his account
We apologize for any inconvenience experienced by Mr*** during the process of cancelling
Please feel free to contact me directly should you require further assistance in resolving this matter
Sincerely,
Kelley P***
Customer Care Manager

Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Ms***We have reviewed the details of her complaint and determined the following: Regarding a lack of response from CPI; A signal informing of a communication failure and phone line disconnect was
received on January 29, We attempted to reach Ms*** to inform of the signals and learned shortly thereafter the signal was received as a result of Ms***’s equipment being removed by a competitorIt was at this point that Ms*** informed of her intention to cancel service with CPI With respect to Ms***’s complaint about a delayed service visit due to a malfunctioning door contact, we offered a service appointment day post being notified of the service issue, however, Ms*** did not accept an appointment until days laterThere has not been an incident since inception of service with us, where it took days to resolve a service issue for Ms***Our continued goal and commitment is to address service issues as quickly as possible and avoid any interruptions of service whenever possible Regarding the last invoice that occurred on 2/1: CPI and Ms*** have an agreement where Ms*** has committed to notify of her request to cancel in writing within sixty days of her intention to do soMs*** notified us just days prior to her draft date resulting in a return payment fee as she stopped the draftNevertheless, we are willing to credit the balance remaining in an act of goodwill and in the interest of resolving this matter in an amicable fashionMs***’s account currently reflects a $balance CPI feels we have acted ethically and per our contractual obligation with Ms***We look forward to resolving Ms***’s complaint in a feasible manner Please feel free to contact me directly should you require further assistance regarding this matter Sincerely, Kelley LP*** Call Center Director *** Tell us why here

Initial Business Response /* (1000, 9, 2015/07/02) */
Dear Revdex.com,
Thank you for your assistance in forwarding the complaint submitted by Mr***
We have researched the items outlined in Mr***'s complaint and determined the following:
Mrs*** consented to a twelve month agreement
in January The agreement included two free window sensors, a temporary reduced rate and a permanent rate reduction for monitoring service
Post delivery of the above items, Mrscontacted our office to request cancellationWe informed of the renewal agreement and the terms remainingMrs*** elected to cancel with time remaining on the above mentioned renewal agreement
CPI feels we have acted ethically and within our agreement extended January Therefore, A final payment in the amount of $is required to satisfactorily close the account
Please feel free to contact me directly should further assistance regarding this matter become necessary
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no signed agreement - I called to cancel in January due to the replacement of windows requiring sensors and non-use of the systemReluctantly, I accepted their offer to replace the sensors free and receive a reduction in rate; however, months was not discussedSince I receive a bill every months, I decided to try it out, but realized afterwards that I still needed to cancel due to required reduction in expenses for my household
Final Business Response /* (4000, 15, 2015/09/08) */
Ms***
Thank you for your assistance in forwarding the additional concerns submitted by Mr***
We have reviewed the concerns outlined and determined a renewal agreement for twelve months was agreed uponThe representative made it clear that the reduced rate, permanent rate and free window contacts were all inclusive with a month renewalMrs*** accepted all terms associated with the agreement
A final payment to cover the remaining terms of the agreement was received on 8/25/CPI therefore considers this matter resolved
Please fee free to contact me directly should you require further assistance regarding this matter
Sincerely,
Final Consumer Response /* (4200, 17, 2015/09/09) */
From: *** (mailto:***@gmail.com)
Sent: Wednesday, September 09, 10:AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
There's no place to fill out my response:
RESPONSE: CPI's reply was not satisfactoryI paid them off but will NEVER us CPI for security again

Dear Revdex.com; Thank you for forwarding the complaint submitted by Mrs***. Upon research we have found that: On April 1st, Mrs*** signed up for installation and authorized us to draft her credit card on that afternoon for a total of $49.99.
On April 3rd, we received her request to terminate the installation. We started the refund process that day, which can take up to business days before the client will see the credit back to their credit card. A refund has been completed and the customer was informed immediately after confirmation of the refund was received, on April 24th. We apologize for the frustration and inconvenience this whole process has cause Mrs***. Please feel free to contact me should you need anything further Sincerely, Jillian S*** Quality Assurance Supervisor 1-800-948-7133, extension ***

Dear Revdex.com, Thank you for your assistance in forwarding the complaint submitted by Mr***We contacted Mr*** on 12/5/and notified him of his refund in addition to no further payments due to CPIWe apologize for any inconvenience our customer experiencedOur actions above
should satisfy Mr***'s complaintPlease feel free to contact me directly should you require further assistance regarding this matter Sincerely, Kelley P*** ***