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John Amato Ford

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We appreciate Mrs [redacted] coming back to the Amato Automotive Group to give us another opportunity to earn her businessOn February 18th [redacted] and [redacted] took delivery of a Hyundai accent from our [redacted] locationThat evening the vehicle unfortunately left her stranded the same night she purchased it.We sent our service manager, [redacted] to her place of residence to get the keys so we could go to where the car was to make arrangements to get it back to the dealership [redacted] and I had several discussions on the phone as I wanted to apologize and make sure the customer was ok, and she wanted to discuss her options for changing her mind on the purchase and "returning the car", in which we went to pick up John Amato dealerships all offer an exclusive day return policy on qualifying pre-owned purchasesThe technician found the battery to be ok but the starter was not workingWe replaced it with a factory Hyundai starter and for customer piece of mind also installed a brand new Motorcraft battery [redacted] came back into the dealership when the repairs were completed the same dayWe gave her the check backfor the purchase and let her take the car on an extended test drive from Feb 19th to Feb 23rd to make sure she was comfortable and had confidence in the Hyundai Accent [redacted] came in on Monday February with the vehicle, was happy with the car and we re-finalized the paperworkI am very sorry for the inconvenience to both Mrand Mrs [redacted] and hope we can still be their friends for their transportation needs in the future [redacted] John Amato Ford

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