John B. Fontana

*** *** ***
It is my understanding, following a conversation with *** ***, that this matter has been resolved in a satisfactory manner for all concerned. The patient has stated she will call our office to schedule an appointment to redo her crown, at which point she has agreed to pay the adjusted fee of $which reflects a refund of all finance charges. It is my hope that her most recent correspondence with your office was prior to my interaction
Thank you,

*** *** ***
I am writing this morning in response to our earlier conversation regarding a complaint (***) submitted to your office by *** *** on April 29, 2014.
*** was seen in our office in September of for fabrication of a metal
fused to porcelain crown on a molar tooth. The crown was delivered and permanently cemented in November A small porcelain chip was noted at that time. The patient was informed and understood that this in no way compromised the integrity of the crown. She was given the choice to redo the crown if desired. She never made the appointment to do so
The next contact we had with *** *** was in response to a letter that we intended to file suit for non payment on her outstanding balance of $331.20. It should be noted that at the time of the letter she had not paid on her account for months. Since then I have personally left messages asking her to call the office to discuss this matter
It is important to note that *** now has a fully functional permanent crown for which she refuses to pay
Please review and advise. Thank you for your attention in advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received two calls in attempt to resolve after complaint was received by the office. I called back twice with the answering service picking up both times which would not take a message if was not an emergency. Crown was cracked and I was advised I would be contacted NOT for me to contact the office and the crown was temporarily cemented in in leiu of the cracked crown to be replaced. I am not refusing to pay, just would like services completed, but feel I should not be liable for incomplete work.

Review: I went to [redacted] for two route canals and crowns. We had a payment agreement where I would pay $50 biweekly until balance $1800 was paid in full. One was completed no issues, the second was damaged upon his attempt to insert. I was advised that he would get a replacement and call to schedule my appointment once it was received. I waited the month like advised and called because I didnt hear anything from the office. I was told the crown didnt arrive and I asked to call me whenit did. Two months later I still didnt hear from them, so I stopped payments because they were making no efforts to complete my dental work. Meanwhile, I have a crown that keeps popping off and getting sore, so I sucked it up and attempted to glue in myself because the doctor obviously didnt care for my discomfort. My mother also went to the doctor the same year. Since the front desk associate was familiar with my mother, she thought it would be ok to share my personal information and financial information with my mother. This was NOT okay because I am not a minor nor rely on my parents for support. This violated my HIPAA rights and I was very offended and angry. I had no contact after that. About a year later on 2/6/14, I received a letter stating I would be sent to collections for the balance of $637 on 2/14/14. I called on 2/10/14 to discuss since it had been sometime and I was advised the crown was never ordered and noted that I was supposed to call in for an appointment which made no sense to make an appointment for a service if the product wasnt ready. The same call they attempt to collect the balance, but I agree to start payment arrangements again if he agrees to complete the work. She stated she would call me back. I received a message the next day that he is denying stating he was supposed to replace and it was permanently cemented in, which both statements where false. I checked my credit report in 4/24/14 and noticed that I was sent to collection but not on the date of the letter, 2/14/14, but on 2/3/14.Desired Settlement: I would like for him to dismiss the remainign $600 since I am stuck with a broken porcelain crown that is removable and frequently uncomfortable. I do not feel comfortable returning to his office due to violation of privacy and poor communication and service, so I now have to come out of my pocket an additional fee to see another doctor to clean up his mess.

Business

Response:

I am writing this morning in response to our earlier conversation regarding a complaint ([redacted]) submitted to your office by [redacted] on April 29, 2014.

[redacted] was seen in our office in September of 2011 for fabrication of a metal fused to porcelain crown on a molar tooth. The crown was delivered and permanently cemented in November 2011. A small porcelain chip was noted at that time. The patient was informed and understood that this in no way compromised the integrity of the crown. She was given the choice to redo the crown if desired. She never made the appointment to do so.

The next contact we had with [redacted] was in response to a letter that we intended to file suit for non payment on her outstanding balance of $331.20. It should be noted that at the time of the letter she had not paid on her account for 14 months. Since then I have personally left 2 messages asking her to call the office to discuss this matter.

It is important to note that [redacted] now has a fully functional permanent crown for which she refuses to pay.

Please review and advise. Thank you for your attention in advance.

Consumer

Response: