Our Service Director advises that the customer brought in his vehicle on June **, with three complaints: Battery going dead, Hard starting, and Check Engine Light is on The Service Department could not duplicate the hard start/no start condition due to a weak battery The battery tested good and did not require further action Regarding the hard start issue not related to the battery, the Service Department found two faulty injectors which would cause the problem Regarding the check engine light, the codes showed that the wrong fuel was being used in the vehicleThis would cause the light to go on because the engine sensors dedected in inadequate octaine level.Our Service Advisor states that the customer was notified both on June [redacted] and June [redacted] as to the progress of the diagnostic work The customer was informed on both dates that additional time was needed to properly complete the diagnostic workWhen the diagnostic work was completed on the vehicle, the Service Advisor spoke to the customer on June [redacted] and offered him a Loaner vehicle under the terms of the manufacturers policy The vehicle repairs were completed on June ** at which time the customer was contacted The customer picked up the vehicle on June ** If the customer did not feel the communication with him was adequate during this repair visit, we sincerely apologize for not meeting his expectations According to our records, every effort was made to keep the customer informed of the progress with the vehicle
[redacted] is correct concerning the problem with paying off her previous lease payments under the factory lease pullahead program The error stemmed from our Finance Manager never applying for the Pullahead Rebate which would have "triggered" our accounting office to make the final payments Additionally, the salesman, after speaking to the customer, did not convey the sense of urgency to management nor did he confirm that the payment had been sent Our company, at [redacted] request sent a letter to her addressed to the credit agencies stating that the late payment was not her fault Additionally, the remaining payments due plus the associated late charges for those payments were paid by our company directly to GM Financial.We apologized to [redacted] for the error At this point, there should be no further issues regarding unpaid payments or late charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is a useless warranty that I paid $for, none of the repairs are ever covered Furthermore, if the catayltic converter (aka Emissions) is not covered why is there a General Motors warranty for Emissions on my vehicle I want to be refunded for this warranty Can the business provide a list of all the items covered under the warranty? I have asked for this in which I took my car to be serviced in the Service Department Also, I do not appreciate the snarkiness of the response about if I had the called the warranty company I took my car to get the New York State inspection and the emissions portion failed, so I had to make the repair in order for it to pass This is the second time that the car failed inspection since I owned it, the first time being in when I had the misfortune of dealing with Anthony and his team Let's talk about that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] dealt with our Sales Representative, Courtney W [redacted] and our Sales Manager, Sandra D [redacted] Both individuals have impeccable customer service credentials Additionally, MrW [redacted] is a Senior Sales Representative with excellent product knowledge The customer originally sought lease pricing on a GMC Terrain with SLT-Luxury Package This vehicle was equipped with Sunroof, Leather, Navigation and programmable power rear hatch The customer stated that the payment was too high - he said he was also shopping a Honda CRV EX and would shop other GMC dealers MsD [redacted] suggested that he consider the GMC Terrain SLE-model The vehicle quoted included Navigation, Sunroof and Convenience Package This model is not offered with a leather interior nor is the power rear hatch an available option At no time did either tell the customer that the vehicle was equipped with a power rear hatch, because, again, this is not an available option on this modelMsD [redacted] spoke to the customer a day or two later and offered the vehicle for a month lease at an extremely aggressive lease number [redacted] , having presumably shopped our number, accepted the proposal I am speculating that the customer might have confused the options available on the SLT-vsthe SLE-which he leased MrW [redacted] spoke to the customer after this problem came to light He stated the customer either wanted the dealership to install the power hatch or offer a reduction in the lease price He was advised by MrW [redacted] that neither request was available; the vehicle is not factory wired for a power rear hatch and the lease pricing given to [redacted] was beyond competitive!!! As goodwill, MrW [redacted] offered the customer a number of accessories which he rejectedRegarding the differential of $100, be advised that the original due at signing given to [redacted] included the "transfer" of existing license plates [redacted] informed MrW [redacted] that new plates would be required This affected the due at signing price We are sorry that [redacted] was not satisfied At no time was he mislead or offered information that was not consistent with the equipment available and offered on the model he took
We are in receipt of [redacted] 's response I spoke with Courtney W [redacted] and he stated that Sandra, in his presence with you stated the SLE-did not have a power lift gate He was not present for her telephone conversation with the customer As stated in my original letter, this option is not available on the SLEnor is that option available as an "aftermarket" installation because the vehicle is not wired to provide power to the lift gate We are not sure how to satisfy [redacted] He was viewing numerous vehicles with MrW [redacted] including a Chevrolet Equinox, Chevrolet Traverse, GMC Acadia LTD and GMC Terrain; both an SLTand the SLE We apologize for the confusion however, installing the lift gate is not an option It would be our pleasure to provide all weather mats and possibly pay for an extension on [redacted] 's OnStar subscription
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] indeed contacted me and informed that the two remedy options that I was seeking are not possible and had indeed offered me an alternativehowever it is an outright lie that numerous options were provided to methe single alternative provided was a set of all-weather placematsin addition, [redacted] even informed me that he may not be authorized to provide even that optionI had requested information on what can be provided and he stated that he does not have the authority to provide any, but [redacted] doesour conversation ended with him letting me know that he will request [redacted] to speak with me directlyShe had yet to speak to me on the matter.Regarding the confusion of the options available on the vehicle, that too is an outright liethe SLT option was discussed at the dealership with [redacted] and the SLEoption (sunroof, convenience package, and power lift gate) was discussed and offered by [redacted] over the phoneif there was any confusion it was with [redacted] on both the options of her vehicles and my continues remarks that this vehicle is an addition and not a substitution so therefore there should not have been any errors with the registration discrepancy of $100.The only excellent service I received was from [redacted] during the initial sale and he has been in touch with me afterwardshowever his authority is limited as a salesman and much of the decision making lies with the Sales Manager, MrsS***, whose customer service is extremely lackingFrom my experience in dealing with this dealership, I can understand why they have received a rating of D- from Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our Parts Manager spoke with the repair facility doing the work on the compaintant's vehicle. He told our parts manager that he had purchased the same part again from *** ***, in *** *** ***. He placed that part in the complaintant's car and it did not correct the problem;
experiencing the identical code that appeared when he used our part. He ruled out the module as being defective therefore the complaint is unwarranted. The repair shop feels the problem is in the complainant's wiring. The part we sold, which is actually programmed to that vehicle, cannot be returned. Because there was no defect in the part sold, we would appreciate your closing of the case. Thank you
Revdex.com:At this time, my complaint, ID *** regarding Kristal Auto Mall Corphas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Yes I took my truck in for service on 6/**/on a scheduled date I was told that I will here from the dealer regarding my truck and to see what wrong with it I didn't get a call that day to day they going to have keep my truck I spoke to the rep who did the intake of my truck she said they haven't found out what the problem is and she will let me know by the end of the day on weather I will get my truck back or not once again no call back on if my truck is fixed or what the problem next day came I called to check what the update with my truck was told that the lady isn't there today and they can't tell me anything on the follow up on my truck because she is handling the paper work next day come and then when I get the phone call about my truck letting my know it might be one of the injectors or battery and that the lady will talk to their service manger regarding me getting a loaner to get around
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We contacted the customer's Extended Warranty company, Portfolio Insurance today 5/**/17. The company stated that a catalytic converter is not a covered component under the customer's policy therefore we cannot submit for reimbursement. According to the customer, the repair was performed...
at an independent repair shop on Oct. *, 2016. At that time, if he had contacted the warranty provider, we would have been informed that the converter was not a covered component. If the customer has any questions, he can contact the warranty company directly at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes my repair shop has stated that they are having the same issue, that does not change how I feel about this company, they are saying that the item is not warrantied because of what the repair shop said, sadly it wasn't warrantied to begin with, From one business to another you don't treat the people that feed you improperly and that is how I feel I was treated. when I spoke to SAL the parts manager and tried to solve the problem he refused to help us in anyway. and when I told him I was going to file a complaint with the Revdex.com he said do what you have to do. and it wasn't till after I filed the complaint that they decided to do something about it. all this could have been avoided if they would have at least tried to work with me. If the part was defected or not but hey did nothing until after I filed a complaint. so yes we did purchase another one and GM AGAIN IS TELLING US THE SAME THING. my repair shop is reaching out to GM but as far as I am concerned KRISTAL AUTO MALL WILL NOT GET ANY BUISNESS FROM MY BUISNESS EVER AGAIN. For how they treated us.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are in receipt of [redacted]'s response. I spoke with Courtney W[redacted] and he stated that Sandra, in his presence with you stated the SLE-2 did not have a power lift gate. He was not present for her telephone conversation with the customer. As stated in my original letter, this option is not available on the SLE2 nor is that option available as an "aftermarket" installation because the vehicle is not wired to provide power to the lift gate. We are not sure how to satisfy [redacted]. He was viewing numerous vehicles with Mr. W[redacted] including a Chevrolet Equinox, Chevrolet Traverse, GMC Acadia LTD and GMC Terrain; both an SLT1 and the SLE2. We apologize for the confusion however, installing the lift gate is not an option. It would be our pleasure to provide all weather mats and possibly pay for an extension on [redacted]'s OnStar subscription.
It is our understanding that the customer initiated a stop payment on his credit card on Dec. **, 2016. Could you please verify with the customer if, in fact, he was successful and the $1,000 was credited to his account at that time. He can verify this with the credit card company merchant...
Our Service Director advises that the customer brought in his vehicle on June **, 2015 with three complaints: Battery going dead, Hard starting, and Check Engine Light is on. The Service Department could not duplicate the hard start/no start condition due to a weak battery. ...
The battery tested good and did not require further action. Regarding the hard start issue not related to the battery, the Service Department found two faulty injectors which would cause the problem. Regarding the check engine light, the codes showed that the wrong fuel was being used in the vehicle. This would cause the light to go on because the engine sensors dedected in inadequate octaine level.Our Service Advisor states that the customer was notified both on June ** and June ** as to the progress of the diagnostic work. The customer was informed on both dates that additional time was needed to properly complete the diagnostic work. When the diagnostic work was completed on the vehicle, the Service Advisor spoke to the customer on June ** and offered him a Loaner vehicle under the terms of the manufacturers policy. The vehicle repairs were completed on June ** at which time the customer was contacted. The customer picked up the vehicle on June **. If the customer did not feel the communication with him was adequate during this repair visit, we sincerely apologize for not meeting his expectations. According to our records, every effort was made to keep the customer informed of the progress with the vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a useless warranty that I paid $2500 for, none of the repairs are ever covered. Furthermore, if the catayltic converter (aka Emissions) is not covered why is there a General Motors warranty for Emissions on my vehicle. I want to be refunded for this warranty. Can the business provide a list of all the items covered under the warranty? I have asked for this in 2014 which I took my car to be serviced in the Service Department. Also, I do not appreciate the snarkiness of the response about if I had the called the warranty company. I took my car to get the New York State inspection and the emissions portion failed, so I had to make the repair in order for it to pass. This is the second time that the car failed inspection since I owned it, the first time being in 2014 when I had the misfortune of dealing with Anthony and his team. Let's talk about that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and agree to have the dealership provide an extension of the onstar service.
Sincerely,
[redacted]
Our Service Director advises that the customer brought in his vehicle on June **, with three complaints: Battery going dead, Hard starting, and Check Engine Light is on The Service Department could not duplicate the hard start/no start condition due to a weak battery The battery tested good and did not require further action Regarding the hard start issue not related to the battery, the Service Department found two faulty injectors which would cause the problem Regarding the check engine light, the codes showed that the wrong fuel was being used in the vehicleThis would cause the light to go on because the engine sensors dedected in inadequate octaine level.Our Service Advisor states that the customer was notified both on June [redacted] and June [redacted] as to the progress of the diagnostic work The customer was informed on both dates that additional time was needed to properly complete the diagnostic workWhen the diagnostic work was completed on the vehicle, the Service Advisor spoke to the customer on June [redacted] and offered him a Loaner vehicle under the terms of the manufacturers policy The vehicle repairs were completed on June ** at which time the customer was contacted The customer picked up the vehicle on June ** If the customer did not feel the communication with him was adequate during this repair visit, we sincerely apologize for not meeting his expectations According to our records, every effort was made to keep the customer informed of the progress with the vehicle
[redacted] is correct concerning the problem with paying off her previous lease payments under the factory lease pullahead program The error stemmed from our Finance Manager never applying for the Pullahead Rebate which would have "triggered" our accounting office to make the final payments Additionally, the salesman, after speaking to the customer, did not convey the sense of urgency to management nor did he confirm that the payment had been sent Our company, at [redacted] request sent a letter to her addressed to the credit agencies stating that the late payment was not her fault Additionally, the remaining payments due plus the associated late charges for those payments were paid by our company directly to GM Financial.We apologized to [redacted] for the error At this point, there should be no further issues regarding unpaid payments or late charges
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is a useless warranty that I paid $for, none of the repairs are ever covered Furthermore, if the catayltic converter (aka Emissions) is not covered why is there a General Motors warranty for Emissions on my vehicle I want to be refunded for this warranty Can the business provide a list of all the items covered under the warranty? I have asked for this in which I took my car to be serviced in the Service Department Also, I do not appreciate the snarkiness of the response about if I had the called the warranty company I took my car to get the New York State inspection and the emissions portion failed, so I had to make the repair in order for it to pass This is the second time that the car failed inspection since I owned it, the first time being in when I had the misfortune of dealing with Anthony and his team Let's talk about that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] dealt with our Sales Representative, Courtney W [redacted] and our Sales Manager, Sandra D [redacted] Both individuals have impeccable customer service credentials Additionally, MrW [redacted] is a Senior Sales Representative with excellent product knowledge The customer originally sought lease pricing on a GMC Terrain with SLT-Luxury Package This vehicle was equipped with Sunroof, Leather, Navigation and programmable power rear hatch The customer stated that the payment was too high - he said he was also shopping a Honda CRV EX and would shop other GMC dealers MsD [redacted] suggested that he consider the GMC Terrain SLE-model The vehicle quoted included Navigation, Sunroof and Convenience Package This model is not offered with a leather interior nor is the power rear hatch an available option At no time did either tell the customer that the vehicle was equipped with a power rear hatch, because, again, this is not an available option on this modelMsD [redacted] spoke to the customer a day or two later and offered the vehicle for a month lease at an extremely aggressive lease number [redacted] , having presumably shopped our number, accepted the proposal I am speculating that the customer might have confused the options available on the SLT-vsthe SLE-which he leased MrW [redacted] spoke to the customer after this problem came to light He stated the customer either wanted the dealership to install the power hatch or offer a reduction in the lease price He was advised by MrW [redacted] that neither request was available; the vehicle is not factory wired for a power rear hatch and the lease pricing given to [redacted] was beyond competitive!!! As goodwill, MrW [redacted] offered the customer a number of accessories which he rejectedRegarding the differential of $100, be advised that the original due at signing given to [redacted] included the "transfer" of existing license plates [redacted] informed MrW [redacted] that new plates would be required This affected the due at signing price We are sorry that [redacted] was not satisfied At no time was he mislead or offered information that was not consistent with the equipment available and offered on the model he took
We are in receipt of [redacted] 's response I spoke with Courtney W [redacted] and he stated that Sandra, in his presence with you stated the SLE-did not have a power lift gate He was not present for her telephone conversation with the customer As stated in my original letter, this option is not available on the SLEnor is that option available as an "aftermarket" installation because the vehicle is not wired to provide power to the lift gate We are not sure how to satisfy [redacted] He was viewing numerous vehicles with MrW [redacted] including a Chevrolet Equinox, Chevrolet Traverse, GMC Acadia LTD and GMC Terrain; both an SLTand the SLE We apologize for the confusion however, installing the lift gate is not an option It would be our pleasure to provide all weather mats and possibly pay for an extension on [redacted] 's OnStar subscription
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] indeed contacted me and informed that the two remedy options that I was seeking are not possible and had indeed offered me an alternativehowever it is an outright lie that numerous options were provided to methe single alternative provided was a set of all-weather placematsin addition, [redacted] even informed me that he may not be authorized to provide even that optionI had requested information on what can be provided and he stated that he does not have the authority to provide any, but [redacted] doesour conversation ended with him letting me know that he will request [redacted] to speak with me directlyShe had yet to speak to me on the matter.Regarding the confusion of the options available on the vehicle, that too is an outright liethe SLT option was discussed at the dealership with [redacted] and the SLEoption (sunroof, convenience package, and power lift gate) was discussed and offered by [redacted] over the phoneif there was any confusion it was with [redacted] on both the options of her vehicles and my continues remarks that this vehicle is an addition and not a substitution so therefore there should not have been any errors with the registration discrepancy of $100.The only excellent service I received was from [redacted] during the initial sale and he has been in touch with me afterwardshowever his authority is limited as a salesman and much of the decision making lies with the Sales Manager, MrsS***, whose customer service is extremely lackingFrom my experience in dealing with this dealership, I can understand why they have received a rating of D- from Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our Parts Manager spoke with the repair facility doing the work on the compaintant's vehicle. He told our parts manager that he had purchased the same part again from *** ***, in *** *** ***. He placed that part in the complaintant's car and it did not correct the problem;
experiencing the identical code that appeared when he used our part. He ruled out the module as being defective therefore the complaint is unwarranted. The repair shop feels the problem is in the complainant's wiring. The part we sold, which is actually programmed to that vehicle, cannot be returned. Because there was no defect in the part sold, we would appreciate your closing of the case. Thank you
Revdex.com:At this time, my complaint, ID *** regarding Kristal Auto Mall Corphas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Yes I took my truck in for service on 6/**/on a scheduled date I was told that I will here from the dealer regarding my truck and to see what wrong with it I didn't get a call that day to day they going to have keep my truck I spoke to the rep who did the intake of my truck she said they haven't found out what the problem is and she will let me know by the end of the day on weather I will get my truck back or not once again no call back on if my truck is fixed or what the problem next day came I called to check what the update with my truck was told that the lady isn't there today and they can't tell me anything on the follow up on my truck because she is handling the paper work next day come and then when I get the phone call about my truck letting my know it might be one of the injectors or battery and that the lady will talk to their service manger regarding me getting a loaner to get around
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We contacted the customer's Extended Warranty company, Portfolio Insurance today 5/**/17. The company stated that a catalytic converter is not a covered component under the customer's policy therefore we cannot submit for reimbursement. According to the customer, the repair was performed...
at an independent repair shop on Oct. *, 2016. At that time, if he had contacted the warranty provider, we would have been informed that the converter was not a covered component. If the customer has any questions, he can contact the warranty company directly at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Yes my repair shop has stated that they are having the same issue, that does not change how I feel about this company, they are saying that the item is not warrantied because of what the repair shop said, sadly it wasn't warrantied to begin with, From one business to another you don't treat the people that feed you improperly and that is how I feel I was treated. when I spoke to SAL the parts manager and tried to solve the problem he refused to help us in anyway. and when I told him I was going to file a complaint with the Revdex.com he said do what you have to do. and it wasn't till after I filed the complaint that they decided to do something about it. all this could have been avoided if they would have at least tried to work with me. If the part was defected or not but hey did nothing until after I filed a complaint. so yes we did purchase another one and GM AGAIN IS TELLING US THE SAME THING. my repair shop is reaching out to GM but as far as I am concerned KRISTAL AUTO MALL WILL NOT GET ANY BUISNESS FROM MY BUISNESS EVER AGAIN. For how they treated us.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are in receipt of [redacted]'s response. I spoke with Courtney W[redacted] and he stated that Sandra, in his presence with you stated the SLE-2 did not have a power lift gate. He was not present for her telephone conversation with the customer. As stated in my original letter, this option is not available on the SLE2 nor is that option available as an "aftermarket" installation because the vehicle is not wired to provide power to the lift gate. We are not sure how to satisfy [redacted]. He was viewing numerous vehicles with Mr. W[redacted] including a Chevrolet Equinox, Chevrolet Traverse, GMC Acadia LTD and GMC Terrain; both an SLT1 and the SLE2. We apologize for the confusion however, installing the lift gate is not an option. It would be our pleasure to provide all weather mats and possibly pay for an extension on [redacted]'s OnStar subscription.
See you tomorrow at service. David or Marilyn will be happy to take care of you.
It is our understanding that the customer initiated a stop payment on his credit card on Dec. **, 2016. Could you please verify with the customer if, in fact, he was successful and the $1,000 was credited to his account at that time. He can verify this with the credit card company merchant...
service department.
Our Service Director advises that the customer brought in his vehicle on June **, 2015 with three complaints: Battery going dead, Hard starting, and Check Engine Light is on. The Service Department could not duplicate the hard start/no start condition due to a weak battery. ...
The battery tested good and did not require further action. Regarding the hard start issue not related to the battery, the Service Department found two faulty injectors which would cause the problem. Regarding the check engine light, the codes showed that the wrong fuel was being used in the vehicle. This would cause the light to go on because the engine sensors dedected in inadequate octaine level.Our Service Advisor states that the customer was notified both on June ** and June ** as to the progress of the diagnostic work. The customer was informed on both dates that additional time was needed to properly complete the diagnostic work. When the diagnostic work was completed on the vehicle, the Service Advisor spoke to the customer on June ** and offered him a Loaner vehicle under the terms of the manufacturers policy. The vehicle repairs were completed on June ** at which time the customer was contacted. The customer picked up the vehicle on June **. If the customer did not feel the communication with him was adequate during this repair visit, we sincerely apologize for not meeting his expectations. According to our records, every effort was made to keep the customer informed of the progress with the vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a useless warranty that I paid $2500 for, none of the repairs are ever covered. Furthermore, if the catayltic converter (aka Emissions) is not covered why is there a General Motors warranty for Emissions on my vehicle. I want to be refunded for this warranty. Can the business provide a list of all the items covered under the warranty? I have asked for this in 2014 which I took my car to be serviced in the Service Department. Also, I do not appreciate the snarkiness of the response about if I had the called the warranty company. I took my car to get the New York State inspection and the emissions portion failed, so I had to make the repair in order for it to pass. This is the second time that the car failed inspection since I owned it, the first time being in 2014 when I had the misfortune of dealing with Anthony and his team. Let's talk about that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and agree to have the dealership provide an extension of the onstar service.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Kristal Auto Mall Corp. regarding complaint ID [redacted].Sincerely,[redacted]