John Bennett

To Whom it May Concern: We warranty all of our work had the customer called us immediately upon noticing the leas we would have gladly returned and address the issueDue to the fact that the customer did not call us to remedy the problem and had the work performed by someone elseWe had no opportunity to remedy the problemJerry’s warranty’s all work and would have done soIt is the law that a contractor has the right to remedy work under warrantyIn this case we were not allowed this opportunity and was not notified of the issue until after the repairs were performed by another companyTherefore we refuse to reimburse the customer we still have parts and labor into this job

I don't have a contract but I have two invoices, cant send them through the computer. Not able. He has a business, he works with a helper

To Whom it May Concern:
We warranty all of our work had the customer called us
immediately upon noticing the leas we would have gladly returned and address
the issue. Due to the fact that the customer did not call us to remedy the
problem and had the work performed by someone else. We had no...

opportunity to
remedy the problem. Jerry’s warranty’s all work and would have done so. It is
the law that a contractor has the right to remedy work under warranty. In this
case we were not allowed this opportunity and was not notified of the issue
until after the repairs were performed by another company. Therefore we refuse
to reimburse the customer we still have parts and labor into this job.

To Whom it May Concern,We are willing to refund the full amount of the $440 that was paid to Jerry's Plumbing and Heating. We would also like to know that with [redacted] accepting the refund we are not responsible for any future damage and that she will not post anything publicly on any social media sites or anywhere on the internet.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We agree we had someone else look into the problem because of the urgency of the situation where the water was coming down the chandelier.  Water and electricity do not mix.  We were very concerned an accident could occur.Our initial thought was the 15+ year old plumber's putty around the shower drain had cracked and the leak was coming from the drain and working its way down the pipe.  However, upon opening the access panel, you can imagine our surprise when the drip clearly originated from the shower stem.  The very one we had replaced by you.  Moreover, you have to understand our resentment towards you when we discovered you did not use plumber's tape on the threads of the stems.  In addition, on the stem that leaked there was no gasket.  Subsequently, we had the stems removed and the threads wrapped with tape.  After they were reinstalled, the leaking stopped.Everyone knows you have to wrap the threads with tape.  Especially, if there is not a gasket present.  For the record, we would have called you to come back out.  However, when we discovered the stems did not have pipe tape, all thoughts to that idea disappeared.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]