Complaint: [redacted] I am rejecting this response because:What was reported by the driver was not trueI am quoting myself "Hutto, Saint Marys Drive." I am still new to Texas and very new to Hutto as I just moved there months agoI thought the driver was taking me a way that I was not aware of, when I asked about his choice of route he said he was taking me downtownI asked the driver to cap the fare due to his inability to understand where we were goingI called and expressed my issue at being overchargedI was told the dispatcher they I was overcharged and I would hear from the manager MondayI called Mon, Tues, Wed, Thur, and FridayI was offered a refund and when I told the manager that this was no longer acceptable due to the driver and their lack of customer serviceI offered a dollar fare and said that I felt this was acceptable due to the treatment I receivedThe manager said no that was not acceptable and we got into a very large argument and basically told me that he didn't care about how I was treated and that was all he was willing to doI have contacted the Texas Licensing board and filed an official complaint against the companies license with the stateMy next step will be contacting my lawyer as well as local mediaI did not say I would wear shirts saying [redacted] Lone Star Cab I said I will wear a shirt stating "Lone Star Cab Screwed Me" I directed my profanity at the manager specificallyI have also acquired " [redacted] " I understand the laws and what is considered slander so I am still well within my rights to do soIf the company wants to accept $for the fair I will acceptAnything else I will continue to express my displeasure at my treatment and will do all I can to keep all of my friends and family from being subjected to the ineptness of Lone Star Cab Regards, [redacted] ***
If the claimant says she has a witness to the incident, camera footage from the store and police report, please provide to me so that I will process the claimShe can send these documents directly to me at my email address [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Per our driver, the customer asked to go to *** *** *** ***, so the driver headed towards downtown AustinOnce they approached downtown, the customer stated he meant *** *** ** in Hutto, not downtown Austin so the driver then went to HuttoThe customer did call in to file a complaint and asked
for a refund of $36.50, to which our management disagreed with the price since per the customer's own admission the fare is normally $73-$from the Airport to HuttoThe customer did get mad and say that he would flood *** with bad reviews as well as make shirts that say "*** *** *** ***" on the back and tell all his friends and family not to take Lone Star CabThe management gave the customer a refund of $12.50, which was deemed fair since the rate is normally $73-$75, on August 12,
If the claimant says she has a witness to the incident, camera footage from the store and police report, please provide to me so that I will process the claimShe can send these documents directly to me at my email address*** *** *** *** ***
Per our driver, the customer asked to go to *** *** *** ***, so the driver headed towards downtown AustinOnce they approached downtown, the customer stated he meant *** *** ** in Hutto, not downtown Austin so the driver then went to HuttoThe customer did call in to file a complaint and asked for a refund of $36.50, to which our management disagreed with the price since per the customer's own admission the fare is normally $73-$from the Airport to HuttoThe customer did get mad and say that he would flood *** with bad reviews as well as make shirts that say "*** *** *** ***" on the back and tell all his friends and family not to take Lone Star CabThe management gave the customer a refund of $12.50, which was deemed fair since the rate is normally $73-$75, on August 12,
Complaint: ***
I am rejecting this response because:What was reported by the driver was not trueI am quoting myself "Hutto, Saint Marys Drive." I am still new to Texas and very new to Hutto as I just moved there months agoI thought the driver was taking me a way that I was not aware of, when I asked about his choice of route he said he was taking me downtownI asked the driver to cap the fare due to his inability to understand where we were goingI called and expressed my issue at being overchargedI was told the dispatcher they I was overcharged and I would hear from the manager MondayI called Mon, Tues, Wed, Thur, and FridayI was offered a refund and when I told the manager that this was no longer acceptable due to the driver and their lack of customer serviceI offered a dollar fare and said that I felt this was acceptable due to the treatment I receivedThe manager said no that was not acceptable and we got into a very large argument and basically told me that he didn't care about how I was treated and that was all he was willing to doI have contacted the Texas Licensing board and filed an official complaint against the companies license with the stateMy next step will be contacting my lawyer as well as local mediaI did not say I would wear shirts saying *** Lone Star Cab I said I will wear a shirt stating "Lone Star Cab Screwed Me" I directed my profanity at the manager specificallyI have also acquired "***" I understand the laws and what is considered slander so I am still well within my rights to do so. If the company wants to accept $for the fair I will acceptAnything else I will continue to express my displeasure at my treatment and will do all I can to keep all of my friends and family from being subjected to the ineptness of Lone Star Cab.
Regards,
*** ***
In order to process your compliant, we need more information such as Cab number, description of the driver, whether it was van , sedan or SuvAlso time of pick up and drop off. Sincerely,***
Dear Sir/madam,Since the Company has no access to the credit card information because the driver used his own processor, it is difficult to refund in our endHowever, if the passenger willing to accept Company check for the $20.00, we will mail the check to the address
provided. Sincerely,*** ***General Manager
Complaint: ***
I am responding to the business request for information.I do not know the cab
number or the name of the driver because the receipt that he gave me was blankIt was a Lone Star sedan at the Austin AirportWe entered the cab sometime between when our SWA Flight landed at 16:on 4/2/and when we checked into the JW Marriott in Austin at 17:I do recall that the gentlemen said he was originally from Malta
Regards,
*** ***
Dear Sir/ Madam,Sorry for the delay to respond as this complaint require to investigate and give appropriate answerAs the compliant stated, the driver dropped off her bag at the office and informed the dispatcher that the passenger will come and recoverSince the Passenger supposed to pick up her
belonging before the office manager arrives, the driver did not drop the item in the Lost & Found drop Box rather left with dispatcherThe reason was the key to the Drop Box was only in the hands of the Office manager and he did not want to create inconvenience for the passenger.When the passenger recovered her belongings, she never said any thing about items missed.We have interviews the driver and the dispatchers on duty and all stated that they did not check what is inside the bagAs this moment there is nothing we can do.Drivers or the Company are not responsible for items left in the vehicles
Complaint: ***
I am rejecting this response because: you should contact my insurance company as they have all the documentation, including pictures of the suv and the paint from the suv on my white carI had to file a complaint with Revdex.com for you to even acknowledge my intent to contact you and you completely lied in saying you contacted meYou never answered any of my numerous calls and you never answered any of my insurance carrier callsWhy would I take it to this extent knowing I don't believe that you will follow through because you completely ignored me any SafeAuto initiallyI have a valid claim and your contracted taxi driver was totally at faultPlease contact SafeAuto for documentation asap
Regards,
*** ***
Complaint: ***
I am rejecting this response because: My bag was out in a public place and should have been secured I had a Credit card taken out of my wallet, cash, gold rings and a coin medallion for a necklace I told the dispatcher I would get it in the morning as I had no vehicle and just got off a long flight When I picked up my bag a very strange and frankly scary man knew my name and pointed were the bag was (that meant he had probably gone through my wallet and saw what I looked like-I'm assuming) I opened up my wallet and noticed the cash was gone and said something immediately and asked to speak with the manager but nobody was available I later called and spoke with someone and was just insulted The driver should have turned around immediately to give me my bag He was probably minutes away because I caught it and called right away I never even received a call from the owner or manager, I just kept getting the runaround and treated poorlyThis cab company is very poorly run and obviously run by thieves
Regards
*** ***
Complaint: ***
I am rejecting this response because:
I never received any communication from Lonestar Cab CompanyI made several attempts with no avail and so did my insura companyAlso we do have a witness that was present at the time of the accidentThere's also cameras at the convenience store that recorded the incidentPolice were called as wellMy insurance has made several attempts to make contact as wellWe have all the needed documentationThe vehicle in question is a blue SUVThe bumper hit the side of my cat*** *** is my son and he was driving my car with my permission to put gas in my carThe insurance company carrier is SafeAuto and their number is ***I have filed a no fault claim with themThe SUV backed into my carThe SUV's bumper hit the back right panel of my car causing a big dentHe backed into my carThe cab driver did admit to it being his fault and was very apologetic. Regards,
*** ***
Dear *** ***, This in response to the complaint filed for the accident happen at the gas station parking lotWe received a call from the claimant stating that our Taxicab Driver run in to him (the driver of the vehicle was *** ***)The Company has a policy to investigate the accident
determine either to accept the liability or deny if there is no enough evidence to proof our driver is at faultThe driver was called to the office immediately and found no damage on his vehicleOur Risk Management asked the claimant to provide a witness or police report that proof that our insurer is at faultWe have never received any of thoseThe person filing this complain (*** ***) was not at the seen or did not witness the accidentWe are still open to consider her complaint once she provided those evidences that proof the driver was the one causing the accidentShe has also the option to claim through her insurance carrier so that her carrier can provide us with subrogation claimSincerely, *** ***
Complaint: [redacted] I am rejecting this response because:What was reported by the driver was not trueI am quoting myself "Hutto, Saint Marys Drive." I am still new to Texas and very new to Hutto as I just moved there months agoI thought the driver was taking me a way that I was not aware of, when I asked about his choice of route he said he was taking me downtownI asked the driver to cap the fare due to his inability to understand where we were goingI called and expressed my issue at being overchargedI was told the dispatcher they I was overcharged and I would hear from the manager MondayI called Mon, Tues, Wed, Thur, and FridayI was offered a refund and when I told the manager that this was no longer acceptable due to the driver and their lack of customer serviceI offered a dollar fare and said that I felt this was acceptable due to the treatment I receivedThe manager said no that was not acceptable and we got into a very large argument and basically told me that he didn't care about how I was treated and that was all he was willing to doI have contacted the Texas Licensing board and filed an official complaint against the companies license with the stateMy next step will be contacting my lawyer as well as local mediaI did not say I would wear shirts saying [redacted] Lone Star Cab I said I will wear a shirt stating "Lone Star Cab Screwed Me" I directed my profanity at the manager specificallyI have also acquired " [redacted] " I understand the laws and what is considered slander so I am still well within my rights to do soIf the company wants to accept $for the fair I will acceptAnything else I will continue to express my displeasure at my treatment and will do all I can to keep all of my friends and family from being subjected to the ineptness of Lone Star Cab Regards, [redacted] ***
If the claimant says she has a witness to the incident, camera footage from the store and police report, please provide to me so that I will process the claimShe can send these documents directly to me at my email address [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Per our driver, the customer asked to go to *** *** *** ***, so the driver headed towards downtown AustinOnce they approached downtown, the customer stated he meant *** *** ** in Hutto, not downtown Austin so the driver then went to HuttoThe customer did call in to file a complaint and asked
for a refund of $36.50, to which our management disagreed with the price since per the customer's own admission the fare is normally $73-$from the Airport to HuttoThe customer did get mad and say that he would flood *** with bad reviews as well as make shirts that say "*** *** *** ***" on the back and tell all his friends and family not to take Lone Star CabThe management gave the customer a refund of $12.50, which was deemed fair since the rate is normally $73-$75, on August 12,
If the claimant says she has a witness to the incident, camera footage from the store and police report, please provide to me so that I will process the claimShe can send these documents directly to me at my email address*** *** *** *** ***
Per our driver, the customer asked to go to *** *** *** ***, so the driver headed towards downtown AustinOnce they approached downtown, the customer stated he meant *** *** ** in Hutto, not downtown Austin so the driver then went to HuttoThe customer did call in to file a complaint and asked for a refund of $36.50, to which our management disagreed with the price since per the customer's own admission the fare is normally $73-$from the Airport to HuttoThe customer did get mad and say that he would flood *** with bad reviews as well as make shirts that say "*** *** *** ***" on the back and tell all his friends and family not to take Lone Star CabThe management gave the customer a refund of $12.50, which was deemed fair since the rate is normally $73-$75, on August 12,
Complaint: ***
I am rejecting this response because:What was reported by the driver was not trueI am quoting myself "Hutto, Saint Marys Drive." I am still new to Texas and very new to Hutto as I just moved there months agoI thought the driver was taking me a way that I was not aware of, when I asked about his choice of route he said he was taking me downtownI asked the driver to cap the fare due to his inability to understand where we were goingI called and expressed my issue at being overchargedI was told the dispatcher they I was overcharged and I would hear from the manager MondayI called Mon, Tues, Wed, Thur, and FridayI was offered a refund and when I told the manager that this was no longer acceptable due to the driver and their lack of customer serviceI offered a dollar fare and said that I felt this was acceptable due to the treatment I receivedThe manager said no that was not acceptable and we got into a very large argument and basically told me that he didn't care about how I was treated and that was all he was willing to doI have contacted the Texas Licensing board and filed an official complaint against the companies license with the stateMy next step will be contacting my lawyer as well as local mediaI did not say I would wear shirts saying *** Lone Star Cab I said I will wear a shirt stating "Lone Star Cab Screwed Me" I directed my profanity at the manager specificallyI have also acquired "***" I understand the laws and what is considered slander so I am still well within my rights to do so. If the company wants to accept $for the fair I will acceptAnything else I will continue to express my displeasure at my treatment and will do all I can to keep all of my friends and family from being subjected to the ineptness of Lone Star Cab.
Regards,
*** ***
In order to process your compliant, we need more information such as Cab number, description of the driver, whether it was van , sedan or SuvAlso time of pick up and drop off. Sincerely,***
Dear Sir/madam,Since the Company has no access to the credit card information because the driver used his own processor, it is difficult to refund in our endHowever, if the passenger willing to accept Company check for the $20.00, we will mail the check to the address
provided. Sincerely,*** ***General Manager
Complaint: ***
I am responding to the business request for information.I do not know the cab
number or the name of the driver because the receipt that he gave me was blankIt was a Lone Star sedan at the Austin AirportWe entered the cab sometime between when our SWA Flight landed at 16:on 4/2/and when we checked into the JW Marriott in Austin at 17:I do recall that the gentlemen said he was originally from Malta
Regards,
*** ***
Dear Sir/ Madam,Sorry for the delay to respond as this complaint require to investigate and give appropriate answerAs the compliant stated, the driver dropped off her bag at the office and informed the dispatcher that the passenger will come and recoverSince the Passenger supposed to pick up her
belonging before the office manager arrives, the driver did not drop the item in the Lost & Found drop Box rather left with dispatcherThe reason was the key to the Drop Box was only in the hands of the Office manager and he did not want to create inconvenience for the passenger.When the passenger recovered her belongings, she never said any thing about items missed.We have interviews the driver and the dispatchers on duty and all stated that they did not check what is inside the bagAs this moment there is nothing we can do.Drivers or the Company are not responsible for items left in the vehicles
Complaint: ***
I am rejecting this response because: you should contact my insurance company as they have all the documentation, including pictures of the suv and the paint from the suv on my white carI had to file a complaint with Revdex.com for you to even acknowledge my intent to contact you and you completely lied in saying you contacted meYou never answered any of my numerous calls and you never answered any of my insurance carrier callsWhy would I take it to this extent knowing I don't believe that you will follow through because you completely ignored me any SafeAuto initiallyI have a valid claim and your contracted taxi driver was totally at faultPlease contact SafeAuto for documentation asap
Regards,
*** ***
Complaint: ***
I am rejecting this response because: My bag was out in a public place and should have been secured I had a Credit card taken out of my wallet, cash, gold rings and a coin medallion for a necklace I told the dispatcher I would get it in the morning as I had no vehicle and just got off a long flight When I picked up my bag a very strange and frankly scary man knew my name and pointed were the bag was (that meant he had probably gone through my wallet and saw what I looked like-I'm assuming) I opened up my wallet and noticed the cash was gone and said something immediately and asked to speak with the manager but nobody was available I later called and spoke with someone and was just insulted The driver should have turned around immediately to give me my bag He was probably minutes away because I caught it and called right away I never even received a call from the owner or manager, I just kept getting the runaround and treated poorlyThis cab company is very poorly run and obviously run by thieves
Regards
*** ***
Complaint: ***
I am rejecting this response because:
I never received any communication from Lonestar Cab CompanyI made several attempts with no avail and so did my insura companyAlso we do have a witness that was present at the time of the accidentThere's also cameras at the convenience store that recorded the incidentPolice were called as wellMy insurance has made several attempts to make contact as wellWe have all the needed documentationThe vehicle in question is a blue SUVThe bumper hit the side of my cat*** *** is my son and he was driving my car with my permission to put gas in my carThe insurance company carrier is SafeAuto and their number is ***I have filed a no fault claim with themThe SUV backed into my carThe SUV's bumper hit the back right panel of my car causing a big dentHe backed into my carThe cab driver did admit to it being his fault and was very apologetic. Regards,
*** ***
Dear *** ***, This in response to the complaint filed for the accident happen at the gas station parking lotWe received a call from the claimant stating that our Taxicab Driver run in to him (the driver of the vehicle was *** ***)The Company has a policy to investigate the accident
determine either to accept the liability or deny if there is no enough evidence to proof our driver is at faultThe driver was called to the office immediately and found no damage on his vehicleOur Risk Management asked the claimant to provide a witness or police report that proof that our insurer is at faultWe have never received any of thoseThe person filing this complain (*** ***) was not at the seen or did not witness the accidentWe are still open to consider her complaint once she provided those evidences that proof the driver was the one causing the accidentShe has also the option to claim through her insurance carrier so that her carrier can provide us with subrogation claimSincerely, *** ***