Dear [redacted], This in response to the complaint filed for the accident happen at the gas station parking lot. We received a call from the claimant stating that our Taxicab Driver run in to him (the driver of the vehicle was [redacted]). The Company has a policy to investigate the accident...
determine either to accept the liability or deny if there is no enough evidence to proof our driver is at fault. The driver was called to the office immediately and found no damage on his vehicle. Our Risk Management asked the claimant to provide a witness or police report that proof that our insurer is at fault. We have never received any of those. The person filing this complain ([redacted]) was not at the seen or did not witness the accident. We are still open to consider her complaint once she provided those evidences that proof the driver was the one causing the accident. She has also the option to claim through her insurance carrier so that her carrier can provide us with subrogation claim. Sincerely, [redacted]
If the claimant says she has a witness to the incident, camera footage from the store and police report, please provide to me so that I will process the claim. She can send these documents directly to me at my email address[redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: My bag was out in a public place and should have been secured. I had a Credit card taken out of my wallet, cash, 2 gold rings and a coin medallion for a necklace. I told the dispatcher I would get it in the morning as I had no vehicle and just got off a long flight. When I picked up my bag a very strange and frankly scary man knew my name and pointed were the bag was (that meant he had probably gone through my wallet and saw what I looked like-I'm assuming). I opened up my wallet and noticed the cash was gone and said something immediately and asked to speak with the manager but nobody was available. I later called and spoke with someone and was just insulted. The driver should have turned around immediately to give me my bag. He was probably 3 minutes away because I caught it and called right away. I never even received a call from the owner or manager, I just kept getting the runaround and treated poorly. This cab company is very poorly run and obviously run by thieves.
Regards
[redacted]
Dear Sir/ Madam,Sorry for the delay to respond as this complaint require to investigate and give appropriate answer. As the compliant stated, the driver dropped off her bag at the office and informed the dispatcher that the passenger will come and recover. Since the Passenger supposed to pick up her...
belonging before the office manager arrives, the driver did not drop the item in the Lost & Found drop Box rather left with dispatcher. The reason was the key to the Drop Box was only in the hands of the Office manager and he did not want to create inconvenience for the passenger.When the passenger recovered her belongings, she never said any thing about items missed.We have interviews the driver and the dispatchers on duty and all stated that they did not check what is inside the bag. As this moment there is nothing we can do.Drivers or the Company are not responsible for items left in the vehicles.
Complaint: [redacted]
I am rejecting this response because:What was reported by the driver was not true. I am quoting myself "Hutto, 104 Saint Marys Drive." I am still new to Texas and very new to Hutto as I just moved there 2 months ago. I thought the driver was taking me a way that I was not aware of, when I asked about his choice of route he said he was taking me downtown. I asked the driver to cap the fare due to his inability to understand where we were going. I called and expressed my issue at being overcharged. I was told the dispatcher they I was overcharged and I would hear from the manager Monday. I called Mon, Tues, Wed, Thur, and Friday. I was offered a 12 refund and when I told the manager that this was no longer acceptable due to the driver and their lack of customer service. I offered a 50 dollar fare and said that I felt this was acceptable due to the treatment I received. The manager said no that was not acceptable and we got into a very large argument and basically told me that he didn't care about how I was treated and that was all he was willing to do. I have contacted the Texas Licensing board and filed an official complaint against the companies license with the state. My next step will be contacting my lawyer as well as local media. I did not say I would wear shirts saying [redacted] Lone Star Cab I said I will wear a shirt stating "Lone Star Cab Screwed Me" I directed my profanity at the manager specifically. I have also acquired "[redacted]" I understand the laws and what is considered slander so I am still well within my rights to do so. If the company wants to accept $50 for the fair I will accept. Anything else I will continue to express my displeasure at my treatment and will do all I can to keep all of my friends and family from being subjected to the ineptness of Lone Star Cab.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: you should contact my insurance company as they have all the documentation, including pictures of the suv and the paint from the suv on my white car. I had to file a complaint with Revdex.com for you to even acknowledge my intent to contact you and you completely lied in saying you contacted me. You never answered any of my numerous calls and you never answered any of my insurance carrier calls. Why would I take it to this extent knowing I don't believe that you will follow through because you completely ignored me any SafeAuto initially. I have a valid claim and your contracted taxi driver was totally at fault. Please contact SafeAuto for documentation asap.
Regards,
[redacted]
Per our driver, the customer asked to go to [redacted], so the driver headed towards downtown Austin. Once they approached downtown, the customer stated he meant [redacted] in Hutto, not downtown Austin so the driver then went to Hutto. The customer did call in to file a complaint and asked for a refund of $36.50, to which our management disagreed with the price since per the customer's own admission the fare is normally $73-$75 from the Airport to Hutto. The customer did get mad and say that he would flood [redacted] with bad reviews as well as make shirts that say "[redacted]" on the back and tell all his friends and family not to take Lone Star Cab. The management gave the customer a refund of $12.50, which was deemed fair since the rate is normally $73-$75, on August 12, 2016.
Dear [redacted], This in response to the complaint filed for the accident happen at the gas station parking lot. We received a call from the claimant stating that our Taxicab Driver run in to him (the driver of the vehicle was [redacted]). The Company has a policy to investigate the accident...
determine either to accept the liability or deny if there is no enough evidence to proof our driver is at fault. The driver was called to the office immediately and found no damage on his vehicle. Our Risk Management asked the claimant to provide a witness or police report that proof that our insurer is at fault. We have never received any of those. The person filing this complain ([redacted]) was not at the seen or did not witness the accident. We are still open to consider her complaint once she provided those evidences that proof the driver was the one causing the accident. She has also the option to claim through her insurance carrier so that her carrier can provide us with subrogation claim. Sincerely, [redacted]
If the claimant says she has a witness to the incident, camera footage from the store and police report, please provide to me so that I will process the claim. She can send these documents directly to me at my email address[redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: My bag was out in a public place and should have been secured. I had a Credit card taken out of my wallet, cash, 2 gold rings and a coin medallion for a necklace. I told the dispatcher I would get it in the morning as I had no vehicle and just got off a long flight. When I picked up my bag a very strange and frankly scary man knew my name and pointed were the bag was (that meant he had probably gone through my wallet and saw what I looked like-I'm assuming). I opened up my wallet and noticed the cash was gone and said something immediately and asked to speak with the manager but nobody was available. I later called and spoke with someone and was just insulted. The driver should have turned around immediately to give me my bag. He was probably 3 minutes away because I caught it and called right away. I never even received a call from the owner or manager, I just kept getting the runaround and treated poorly. This cab company is very poorly run and obviously run by thieves.
Regards
[redacted]
Dear Sir/ Madam,Sorry for the delay to respond as this complaint require to investigate and give appropriate answer. As the compliant stated, the driver dropped off her bag at the office and informed the dispatcher that the passenger will come and recover. Since the Passenger supposed to pick up her...
belonging before the office manager arrives, the driver did not drop the item in the Lost & Found drop Box rather left with dispatcher. The reason was the key to the Drop Box was only in the hands of the Office manager and he did not want to create inconvenience for the passenger.When the passenger recovered her belongings, she never said any thing about items missed.We have interviews the driver and the dispatchers on duty and all stated that they did not check what is inside the bag. As this moment there is nothing we can do.Drivers or the Company are not responsible for items left in the vehicles.
Complaint: [redacted]
I am rejecting this response because:What was reported by the driver was not true. I am quoting myself "Hutto, 104 Saint Marys Drive." I am still new to Texas and very new to Hutto as I just moved there 2 months ago. I thought the driver was taking me a way that I was not aware of, when I asked about his choice of route he said he was taking me downtown. I asked the driver to cap the fare due to his inability to understand where we were going. I called and expressed my issue at being overcharged. I was told the dispatcher they I was overcharged and I would hear from the manager Monday. I called Mon, Tues, Wed, Thur, and Friday. I was offered a 12 refund and when I told the manager that this was no longer acceptable due to the driver and their lack of customer service. I offered a 50 dollar fare and said that I felt this was acceptable due to the treatment I received. The manager said no that was not acceptable and we got into a very large argument and basically told me that he didn't care about how I was treated and that was all he was willing to do. I have contacted the Texas Licensing board and filed an official complaint against the companies license with the state. My next step will be contacting my lawyer as well as local media. I did not say I would wear shirts saying [redacted] Lone Star Cab I said I will wear a shirt stating "Lone Star Cab Screwed Me" I directed my profanity at the manager specifically. I have also acquired "[redacted]" I understand the laws and what is considered slander so I am still well within my rights to do so. If the company wants to accept $50 for the fair I will accept. Anything else I will continue to express my displeasure at my treatment and will do all I can to keep all of my friends and family from being subjected to the ineptness of Lone Star Cab.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: you should contact my insurance company as they have all the documentation, including pictures of the suv and the paint from the suv on my white car. I had to file a complaint with Revdex.com for you to even acknowledge my intent to contact you and you completely lied in saying you contacted me. You never answered any of my numerous calls and you never answered any of my insurance carrier calls. Why would I take it to this extent knowing I don't believe that you will follow through because you completely ignored me any SafeAuto initially. I have a valid claim and your contracted taxi driver was totally at fault. Please contact SafeAuto for documentation asap.
Regards,
[redacted]
Per our driver, the customer asked to go to [redacted], so the driver headed towards downtown Austin. Once they approached downtown, the customer stated he meant [redacted] in Hutto, not downtown Austin so the driver then went to Hutto. The customer did call in to file a complaint and asked for a refund of $36.50, to which our management disagreed with the price since per the customer's own admission the fare is normally $73-$75 from the Airport to Hutto. The customer did get mad and say that he would flood [redacted] with bad reviews as well as make shirts that say "[redacted]" on the back and tell all his friends and family not to take Lone Star Cab. The management gave the customer a refund of $12.50, which was deemed fair since the rate is normally $73-$75, on August 12, 2016.