Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Contact Name and Title: Ron [redacted] Founder Contact Phone: XXXXXXXXXXXXX Contact Email: ***@mediaonelink.com All websites we create and manage are on a one year agreementEarly termination of agreement and transfer of domain and/or files result in a $feeRemoval of any website from server results in same fee We were hired to create and manage the websiteWEbsite was created and deliveredConsumer requested blog to be removedBlog was removedClient asked blog section of site to be placed back for viewersCLient had NO CONTENT for blog sectionWe offered to collect data and create blog for an hourly feeClient refused to pay informing us that she would use another developerWe were informed that we were to stop all works on websiteClient did pay $for SEO work which was started and paidHowever, afterwords client told us to stop all work and demanded a refundWe informed client money was already put to use as our fees are paid in advance to our contractors, software services etcShe made many demands that were unreasonableWe delivered the work and have outstanding invoices that have went unpaidWe offered client opportunity to pay a one time fee of $and we would transfer domain, files, and cancel services as outlined in our agreementsShe refusedWe received letters, emails, texts that were obtrusive making demandsWe do not work for freeIn a final offer I gave client the opportunity to pay a nominal fee of $and we would do the work of transfering domain and or files as requestedIn a separate email she replied she was going to sue us and contact Revdex.comThen she requested website to be removedWE will not remove any website without payment for servicesIf client pays for services, we will do EXACTLY what client wantsThe offer for $was only valid for hours and was $in which we reduced due to the fact she paid $for SEO which we already spent on SEOWe still offered the refund to please customerWe got refusal and notice from Revdex.comIn addition the agreement we have with clients has a non-disclosure agreement which has been broken several timesClient also contacted employees of our company requesting them to quit their job because she was not satisfiedAll communications were to be directed to executive staff, not creative staff who do not make decisions OFFER: Pay the $fee and we will remove the website, transfer domainIf fee is not paid we will have no choice but to leave domain and site active until the end of months in which we will sell the domain to competitorWe will re-offer the discounted early termination fee of $minus the $paid for SEO and final fee for early termination and transfer of domain would be $Invoice has been sent to clientOnce paid we will move forwardThis offer is only valid for days from todayAfter that we will only honor the termination fee of $If neither is paid, we will sell domain and already have inquiries from potential buyers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely without hesitation refuse Mr [redacted] offerFirst of all there was no contract signed therefore his "one year agreement" terms do not applyI know for a fact I never signed a contract with Mr [redacted] As far as the Blog Section Mr [redacted] had created some fabulous posts that I really likedI asked him to take down three that were not completed because the were a part of the template he bought to develop my siteI only asked him to remove those three sections not the entire blogI do have e-mails to back that upI am not sure of the E-mails that Mr [redacted] deems obtrusiveI have copies of all of the communications between us that I am happy to supplyOffering a discount on a transfer fee is not a refund at all, so yes I refused that offerAnd as far as contacting his employees that is insaneAs a joke I sent one employee an e-mail that asked if she wanted to be a character witness in the small claims court case I was filingShe never responded nor would I have expected her toI was just being funnyIf his employees have a problem with Mr [redacted] it has nothing to do with me, I'm sure he treats his employees in the same matter he treated meIn retrospect maybe I shouldn't have sent the e-mailI stand firm in my desired resolution and will not be satisfied unless Mr [redacted] comes up with a better offerI would like to get this portion wrapped upI was hoping to not have to file a suit but it appears that Mr [redacted] is not leaving me much of a choicePlease let me know if you would like copies of all of our e-mail correspondenceWhen I became unhappy the only way I communicated with Mr [redacted] was through e-mail as to have record of our conversationsI thank you in advance for all of your assistance
Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: Ron [redacted] Founder
Contact Phone: XXXXXXXXXXXXX
Contact Email: [redacted]@mediaonelink.com
All websites we create and manage are on a one year agreement. Early termination of agreement and transfer of domain and/or files...
result in a $1500 fee. Removal of any website from server results in same fee.
We were hired to create and manage the website. WEbsite was created and delivered. Consumer requested blog to be removed. Blog was removed. Client asked blog section of site to be placed back for viewers. CLient had NO CONTENT for blog section. We offered to collect data and create blog for an hourly fee. Client refused to pay informing us that she would use another developer. We were informed that we were to stop all works on website. Client did pay $400 for SEO work which was started and paid. However, afterwords client told us to stop all work and demanded a refund. We informed client money was already put to use as our fees are paid in advance to our contractors, software services etc. She made many demands that were unreasonable. We delivered the work and have outstanding invoices that have went unpaid. We offered client opportunity to pay a one time fee of $1500 and we would transfer domain, files, and cancel services as outlined in our agreements. She refused. We received letters, emails, texts that were obtrusive making demands. We do not work for free. In a final offer I gave client the opportunity to pay a nominal fee of $400 and we would do the work of transfering domain and or files as requested. In a separate email she replied she was going to sue us and contact Revdex.com. Then she requested website to be removed. WE will not remove any website without payment for services. If client pays for services, we will do EXACTLY what client wants. The offer for $400 was only valid for 72 hours and was $800 in which we reduced due to the fact she paid $400 for SEO which we already spent on SEO. We still offered the refund to please customer. We got refusal and notice from Revdex.com. In addition the agreement we have with clients has a non-disclosure agreement which has been broken several times. Client also contacted employees of our company requesting them to quit their job because she was not satisfied. All communications were to be directed to executive staff, not creative staff who do not make decisions.
OFFER:
Pay the $1500 fee and we will remove the website, transfer domain. If fee is not paid we will have no choice but to leave domain and site active until the end of 12 months in which we will sell the domain to competitor. We will re-offer the discounted early termination fee of $800 minus the $400 paid for SEO and final fee for early termination and transfer of domain would be $400. Invoice has been sent to client. Once paid we will move forward. This offer is only valid for 10 days from today. After that we will only honor the NORMAL termination fee of $1500. If neither is paid, we will sell domain and already have inquiries from potential buyers.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely without hesitation refuse Mr. [redacted] offer. First of all there was no contract signed therefore his "one year agreement" terms do not apply. I know for a fact I never signed a contract with Mr. [redacted]. As far as the Blog Section Mr. [redacted] had created some fabulous posts that I really liked. I asked him to take down three that were not completed because the were a part of the template he bought to develop my site. I only asked him to remove those three sections not the entire blog. I do have e-mails to back that up. I am not sure of the E-mails that Mr. [redacted] deems obtrusive. I have copies of all of the communications between us that I am happy to supply. Offering a 400.00 discount on a 1500.00 transfer fee is not a refund at all, so yes I refused that offer. And as far as contacting his employees that is insane. As a joke I sent one employee an e-mail that asked if she wanted to be a character witness in the small claims court case I was filing. She never responded nor would I have expected her to. I was just being funny. If his employees have a problem with Mr. [redacted] it has nothing to do with me, I'm sure he treats his employees in the same matter he treated me. In retrospect maybe I shouldn't have sent the e-mail. I stand firm in my desired resolution and will not be satisfied unless Mr. [redacted] comes up with a better offer. I would like to get this portion wrapped up. I was hoping to not have to file a suit but it appears that Mr. [redacted] is not leaving me much of a choice. Please let me know if you would like copies of all of our e-mail correspondence. When I became unhappy the only way I communicated with Mr. [redacted] was through e-mail as to have record of our conversations. I thank you in advance for all of your assistance.
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Contact Name and Title: Ron [redacted] Founder Contact Phone: XXXXXXXXXXXXX Contact Email: ***@mediaonelink.com All websites we create and manage are on a one year agreementEarly termination of agreement and transfer of domain and/or files result in a $feeRemoval of any website from server results in same fee We were hired to create and manage the websiteWEbsite was created and deliveredConsumer requested blog to be removedBlog was removedClient asked blog section of site to be placed back for viewersCLient had NO CONTENT for blog sectionWe offered to collect data and create blog for an hourly feeClient refused to pay informing us that she would use another developerWe were informed that we were to stop all works on websiteClient did pay $for SEO work which was started and paidHowever, afterwords client told us to stop all work and demanded a refundWe informed client money was already put to use as our fees are paid in advance to our contractors, software services etcShe made many demands that were unreasonableWe delivered the work and have outstanding invoices that have went unpaidWe offered client opportunity to pay a one time fee of $and we would transfer domain, files, and cancel services as outlined in our agreementsShe refusedWe received letters, emails, texts that were obtrusive making demandsWe do not work for freeIn a final offer I gave client the opportunity to pay a nominal fee of $and we would do the work of transfering domain and or files as requestedIn a separate email she replied she was going to sue us and contact Revdex.comThen she requested website to be removedWE will not remove any website without payment for servicesIf client pays for services, we will do EXACTLY what client wantsThe offer for $was only valid for hours and was $in which we reduced due to the fact she paid $for SEO which we already spent on SEOWe still offered the refund to please customerWe got refusal and notice from Revdex.comIn addition the agreement we have with clients has a non-disclosure agreement which has been broken several timesClient also contacted employees of our company requesting them to quit their job because she was not satisfiedAll communications were to be directed to executive staff, not creative staff who do not make decisions OFFER: Pay the $fee and we will remove the website, transfer domainIf fee is not paid we will have no choice but to leave domain and site active until the end of months in which we will sell the domain to competitorWe will re-offer the discounted early termination fee of $minus the $paid for SEO and final fee for early termination and transfer of domain would be $Invoice has been sent to clientOnce paid we will move forwardThis offer is only valid for days from todayAfter that we will only honor the termination fee of $If neither is paid, we will sell domain and already have inquiries from potential buyers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely without hesitation refuse Mr [redacted] offerFirst of all there was no contract signed therefore his "one year agreement" terms do not applyI know for a fact I never signed a contract with Mr [redacted] As far as the Blog Section Mr [redacted] had created some fabulous posts that I really likedI asked him to take down three that were not completed because the were a part of the template he bought to develop my siteI only asked him to remove those three sections not the entire blogI do have e-mails to back that upI am not sure of the E-mails that Mr [redacted] deems obtrusiveI have copies of all of the communications between us that I am happy to supplyOffering a discount on a transfer fee is not a refund at all, so yes I refused that offerAnd as far as contacting his employees that is insaneAs a joke I sent one employee an e-mail that asked if she wanted to be a character witness in the small claims court case I was filingShe never responded nor would I have expected her toI was just being funnyIf his employees have a problem with Mr [redacted] it has nothing to do with me, I'm sure he treats his employees in the same matter he treated meIn retrospect maybe I shouldn't have sent the e-mailI stand firm in my desired resolution and will not be satisfied unless Mr [redacted] comes up with a better offerI would like to get this portion wrapped upI was hoping to not have to file a suit but it appears that Mr [redacted] is not leaving me much of a choicePlease let me know if you would like copies of all of our e-mail correspondenceWhen I became unhappy the only way I communicated with Mr [redacted] was through e-mail as to have record of our conversationsI thank you in advance for all of your assistance
Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: Ron [redacted] Founder
Contact Phone: XXXXXXXXXXXXX
Contact Email: [redacted]@mediaonelink.com
All websites we create and manage are on a one year agreement. Early termination of agreement and transfer of domain and/or files...
result in a $1500 fee. Removal of any website from server results in same fee.
We were hired to create and manage the website. WEbsite was created and delivered. Consumer requested blog to be removed. Blog was removed. Client asked blog section of site to be placed back for viewers. CLient had NO CONTENT for blog section. We offered to collect data and create blog for an hourly fee. Client refused to pay informing us that she would use another developer. We were informed that we were to stop all works on website. Client did pay $400 for SEO work which was started and paid. However, afterwords client told us to stop all work and demanded a refund. We informed client money was already put to use as our fees are paid in advance to our contractors, software services etc. She made many demands that were unreasonable. We delivered the work and have outstanding invoices that have went unpaid. We offered client opportunity to pay a one time fee of $1500 and we would transfer domain, files, and cancel services as outlined in our agreements. She refused. We received letters, emails, texts that were obtrusive making demands. We do not work for free. In a final offer I gave client the opportunity to pay a nominal fee of $400 and we would do the work of transfering domain and or files as requested. In a separate email she replied she was going to sue us and contact Revdex.com. Then she requested website to be removed. WE will not remove any website without payment for services. If client pays for services, we will do EXACTLY what client wants. The offer for $400 was only valid for 72 hours and was $800 in which we reduced due to the fact she paid $400 for SEO which we already spent on SEO. We still offered the refund to please customer. We got refusal and notice from Revdex.com. In addition the agreement we have with clients has a non-disclosure agreement which has been broken several times. Client also contacted employees of our company requesting them to quit their job because she was not satisfied. All communications were to be directed to executive staff, not creative staff who do not make decisions.
OFFER:
Pay the $1500 fee and we will remove the website, transfer domain. If fee is not paid we will have no choice but to leave domain and site active until the end of 12 months in which we will sell the domain to competitor. We will re-offer the discounted early termination fee of $800 minus the $400 paid for SEO and final fee for early termination and transfer of domain would be $400. Invoice has been sent to client. Once paid we will move forward. This offer is only valid for 10 days from today. After that we will only honor the NORMAL termination fee of $1500. If neither is paid, we will sell domain and already have inquiries from potential buyers.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely without hesitation refuse Mr. [redacted] offer. First of all there was no contract signed therefore his "one year agreement" terms do not apply. I know for a fact I never signed a contract with Mr. [redacted]. As far as the Blog Section Mr. [redacted] had created some fabulous posts that I really liked. I asked him to take down three that were not completed because the were a part of the template he bought to develop my site. I only asked him to remove those three sections not the entire blog. I do have e-mails to back that up. I am not sure of the E-mails that Mr. [redacted] deems obtrusive. I have copies of all of the communications between us that I am happy to supply. Offering a 400.00 discount on a 1500.00 transfer fee is not a refund at all, so yes I refused that offer. And as far as contacting his employees that is insane. As a joke I sent one employee an e-mail that asked if she wanted to be a character witness in the small claims court case I was filing. She never responded nor would I have expected her to. I was just being funny. If his employees have a problem with Mr. [redacted] it has nothing to do with me, I'm sure he treats his employees in the same matter he treated me. In retrospect maybe I shouldn't have sent the e-mail. I stand firm in my desired resolution and will not be satisfied unless Mr. [redacted] comes up with a better offer. I would like to get this portion wrapped up. I was hoping to not have to file a suit but it appears that Mr. [redacted] is not leaving me much of a choice. Please let me know if you would like copies of all of our e-mail correspondence. When I became unhappy the only way I communicated with Mr. [redacted] was through e-mail as to have record of our conversations. I thank you in advance for all of your assistance.