We deny any and all of these claims and request documentation to back up these claimsThe homeowner did a final walk through at the job with not a single complaint and went so far as to give infant clothes to one of the gentlemen working on the job sitea final payment was funded after the walk through and customer was satisfied with the finish resultOnce again these claims are and we request documentation to back up these claims.Respectfully submitted, [redacted]
Please be advised the individual that filed this complaint IS NOT the person that contracted with us for the repairsWhat she has failed to mention is that the home owner, her aunt, hired " [redacted] " several years prior and the work installed by them was extremely unsatisfactory Our licences structural engineer " [redacted] " was directly involved through out the project and did provide a final report to the work completed with maintenance recommendations for the homeowner to followAt the end of the project we had a final walk through with the customer and were given high prazes for our work with final payment receivedWe were infarct contacted in by the owner who is NOT the complainant for a warranty inspectionUpon inspection of the site it was evident that there was an on going drain leak and NO maintenance being done for the repairBy this time the niece, complainant, had moved into the homeWe instructed the actual owner that there was a leak and due to the ongoing leak repairs were neededThe owner contracted for the repairs and again repairs signed off by a lic structural engineerWe were contacted yet again for an inspection in only to find the pipe the niece said she would have fixed had not been repairedAfter being verbally assaulted by the individual filling the complaint who was obviously intoxicated at the time I called the owner of the property and advised her we could not help her as long as her tenant was at the homeWe received a threatening letter witch was turned over to our company attorney for resolution and request for the information as to the engineer hired and attorney hired by the complainantThese items were never providedI am sorry someone who just had to do some minor maintenance could not do this and now has to take personal attacks against me and my businessI respectfully ask for all documentation to support her claims.Respectfully, [redacted]
To clear things up all conversations and time on the job were done with your girlfriend who called and referred to her own mental state, please refer to your screen shot in reference to the diabetes textThis is not something I made upYou were never present during your entire projectIn fact we have never meet in person or at the job and have spoken maybe twiceThe issue at hand is the engineers report which was made VARY clear when you contracted that it would be sent via certified mail after final payment was processed and check cleared the bankYour first payment had to be sent through twice due ti insufficient fundsSecond I made it vary clear that until the plumbing is repaired and addressed the engineer is not going to sign off on the job because of drain lines leaking in the repaired areaI do thank you for the screen shots as they pretty much confirm what I am saying as they all came from your girlfriend and is clear that you have been misinformedI have against better judgement sent your engineers report certified-mail but WILL NOT warranty the project as you have not had the necessary repairs made to the plumbing to the best of our knowledgeThis is the last message and response that will be addressed as we do not have as much extra time on our hands as you sir do, especially for not being present the entire time the work was being doneWork meaning while the crews were on site and conversations and meetings with your girlfriend.Respectfully submitted [redacted]
We deny any and all of these claims and request documentation to back up these claimsThe homeowner did a final walk through at the job with not a single complaint and went so far as to give infant clothes to one of the gentlemen working on the job sitea final payment was funded after the walk through and customer was satisfied with the finish resultOnce again these claims are and we request documentation to back up these claims.Respectfully submitted, [redacted]
Please be advised the individual that filed this complaint IS NOT the person that contracted with us for the repairsWhat she has failed to mention is that the home owner, her aunt, hired " [redacted] " several years prior and the work installed by them was extremely unsatisfactory Our licences structural engineer " [redacted] " was directly involved through out the project and did provide a final report to the work completed with maintenance recommendations for the homeowner to followAt the end of the project we had a final walk through with the customer and were given high prazes for our work with final payment receivedWe were infarct contacted in by the owner who is NOT the complainant for a warranty inspectionUpon inspection of the site it was evident that there was an on going drain leak and NO maintenance being done for the repairBy this time the niece, complainant, had moved into the homeWe instructed the actual owner that there was a leak and due to the ongoing leak repairs were neededThe owner contracted for the repairs and again repairs signed off by a lic structural engineerWe were contacted yet again for an inspection in only to find the pipe the niece said she would have fixed had not been repairedAfter being verbally assaulted by the individual filling the complaint who was obviously intoxicated at the time I called the owner of the property and advised her we could not help her as long as her tenant was at the homeWe received a threatening letter witch was turned over to our company attorney for resolution and request for the information as to the engineer hired and attorney hired by the complainantThese items were never providedI am sorry someone who just had to do some minor maintenance could not do this and now has to take personal attacks against me and my businessI respectfully ask for all documentation to support her claims.Respectfully, [redacted]
To clear things up all conversations and time on the job were done with your girlfriend who called and referred to her own mental state, please refer to your screen shot in reference to the diabetes textThis is not something I made upYou were never present during your entire projectIn fact we have never meet in person or at the job and have spoken maybe twiceThe issue at hand is the engineers report which was made VARY clear when you contracted that it would be sent via certified mail after final payment was processed and check cleared the bankYour first payment had to be sent through twice due ti insufficient fundsSecond I made it vary clear that until the plumbing is repaired and addressed the engineer is not going to sign off on the job because of drain lines leaking in the repaired areaI do thank you for the screen shots as they pretty much confirm what I am saying as they all came from your girlfriend and is clear that you have been misinformedI have against better judgement sent your engineers report certified-mail but WILL NOT warranty the project as you have not had the necessary repairs made to the plumbing to the best of our knowledgeThis is the last message and response that will be addressed as we do not have as much extra time on our hands as you sir do, especially for not being present the entire time the work was being doneWork meaning while the crews were on site and conversations and meetings with your girlfriend.Respectfully submitted [redacted]