John C. Flood of DC Inc.

This is not my firm's customer. This must be John C. Flood of VA. We have no record of this customer is our system.

Review: John C Flood had to send a plumber out to our home to try and fix our dishwasher/kitchen sink THREE times and they couldn't fix the issue so they said they wouldn't bill us. Which they didn't. We moved out of our home in DC to California over a year later and then received a notification from '[redacted]' in October 2013 (well over a year since the supposed 'service' was provided) that they were collecting on a bill that we 'owed' John C. Flood -- $229 -- threatening to report us to the credit bureau of we didn't pay the charge. After calling and haggling with John C. Flood, I gave up and agreed to pay half of the charge (so $115) and they assured me that the bill was settled and that they would alert [redacted]. Fast forward two months to December 2013 and we receive another notice from [redacted] that we still have an outstanding balance of $229 with John C. Flood!! I've been calling Flood for the past two weeks and they keep telling me that they'll take care of it and they're leaving messages with the NCC, but when I called the NCC directly they informed me that they haven't heard anything from the company regarding our balance being taken care of. Now I see that John C. Flood has an F with the Revdex.com, and I'm realizing that we're probably being scammed.Desired Settlement: That John C. Flood informs the [redacted]oration that our 'bill' has been settled ASAP. Frankly they should also be forced to reimburse me for the $115 charge but I know that will never happen.

Review: Approximately April 20 2012 I contacted John C Flood (JCF) for the purpose of replacing our water heater. JCF sold and installed a water heater to our home at [redacted] DC for $5100. Within days the water heater went out. JCF came and worked on it and repaired it. It went out again in a few days and JCF arrived and placed it back in working order. Several days later it again went out of working order and at this point I requested that [redacted] replace the water heater because it was placing a severe hardship on our tenants. [redacted] insisted on repairing it once more and assured me this time it won’t go out again and also assured me that if it did go out again he gave his word it would be replaced. The 4th time it went out, I insisted it be replaced, consistent with [redacted]’s promise but he more or less bullied me into allowing it to be worked on and against my wishes sent another worker out, refusing to replace the water heater he had promised to replace, his employee arriving without a new water heater thus forcing me to accept repetition of insufficient repairs done on previous visits. By the 5th time the Brand New water heater went out less than two weeks later, [redacted] continued to refuse to replace it. But now it continued to work for several months without interruption. I had observed [redacted]’s workers press a red button under a panel near the top of the water heater on most occasions to get it up and running again. So as it went out, I pressed the red button on my own by the 6th or 7th time it had gone out to reset it to working order. Several months passed and we only had to reset it 2 or 3 times (now totaling around 11 outages) during that period. By May or June of 2013, the water heater was going out more frequently and finally by November, after having to refund money to guests on the premises, we began to call JCF again requesting its replacement. We continued to reset it ourselves in the interest of avoiding further legal problems with international clients in our small DC Licensed Hotel. As of November 27, 2013 the water heater now goes out daily to every other day and calls have been made to JCF especially [redacted] over the past 2 weeks and he has promised on several occasions to either have the manufacturer call me or discuss the problem with the manufacturer and make arrangements to have the water heater replaced and he has done neither of those things based on the information I have received from him which is typically “I’m waitin’ for a call back from the manufacturer,” or “Didn’t the manufacturer all you? He said he was going to call you.”

I have made 10 phone calls reporting the problem to [redacted] since November 20 or so and have only spoken to him 2-3 times, usually speaking with [redacted] these days who always promises to have [redacted] call me back. I finally called earlier this week requesting to speak with [redacted], CEO of JCF and I was promised a call back by from [redacted] by a JCF employee and I have not heard back from anyone from JCF as of this writing, 6:14AM. I received a call at 5:04 this AM from a Hotel Guest informing us the hot water was out and I called JCF this morning, only to be told by [redacted] who was irritated that I interrupted his sleep, but [redacted] told me that he would let [redacted] know and have him call me back later this morning. Thank you for any help you can provide with this problem.Desired Settlement: Replacement of Water Heater or Cash Refund.

Review: On Dec. 17 this plumbing firm asked for a deposit for a part in the amount of $850 (check [redacted]) which we paid. In early February they acknowledged the part was never ordered so we used another plumber and requested a refund. We were told in mid-February all refunds were paid by credit card on 15th of the next month (March). When that refund didn't come, I spoke with manager who said a check would be send. It is April 17th and check has still not been paid. The firm has never returned calls asking about status of either work or payment. The manager has been rude and twice hung up on me.Desired Settlement: I want immediate payment of the $850. Given that our money has been held for nearly six months, we want an immediate credit on our credit card since we don't believe they will ever issue a good check.

Review: I contacted this company and told them I wanted a repair quote for an HVAC unit, I informed them that I had been told the unit had a coil leak. They said they would dispatch someone and the cost would be 159.00 and a flat fee to repair.I agreed however when technician arrived he just wanted to know who was paying and how it was going to be paid. I informed staff at that location of the above. in less than 5 minutes I received an e-mail with the below findingsDescription of Work: CHECKED H/P SYSTEM #4 FOUND ELECTRIC HEATERSWORKING FOUND COND UNIT CYCLES ON LOSS OF PRESSURESWITCH FOUND SYSTEM LOW ON REFRIG CHARGE MAY HAVELEAK SOMEWHERE IN SYSTEMTechnicianRecommendations:REPLACE SYSTEMWhen I contacted the office to dispute the charge he said I failed to mention someone had already been out I informed him that when I called his office I wanted a repair quote not a replacement optionDesired Settlement: I would like a refund or have technician provide a repair quote on what exactly was his findings on the unit. for all I know the leak could be caused by something else

Review: John C. Flood of Washington DC was called to fix my tankless water heater on Dec 14th, 2012. They assessed the water heater and gave me an estimate, charging me $159 with the promise that I would get that off my bill or get a refund if they provide the work. They estimated the work to be a total of $3,800 and I agreed and gave them $1,000 deposit. They completed the work, installing a new water heater a week later. They assessed the situation and they promised that the water heater would fit my needs. The water upstairs in my shower never got hot, just warm. I called them back on several occasions and they gave me the run around. Finally they sent out a plumber who decided it was not the water heater but the faucet handle in the shower. They tore apart my shower, installed a new handle, charged me another $325, only to tell me that the faucet was not the problem after all. The plumber wrote the fact that the water was still warm on the receipt (i.e., I have proof). I had to have a contractor fix my shower which totaled another $300. All together, their wrong diagnosis cost me $625. Also, I was never, ever given the $159 credit on any work done at my house. I called the manager several times asking for the money and he said he would send a check, he never did. Ultimately I had to get another contractor to my house, they quickly diagnosed the problem. The tankless water heater that was installed was not powerful enough to get to the 2nd floor. John C Flood promised it would work, and it n ever did. I had to get an entirely new water heater (tank) installed by another contractor and the water got hot, instantly. I still have the water heater that John C. Flood installed going to waste.Desired Settlement: All-in-all John C Flood did not care about my situation and they gladly charged me several times. When I told them the output they couldn't care less. I would like a full refund of $4,284. $3,800 for the original work completed and paid, $325 for the faucet work that they did for no reason whatsoever except for a 'hunch." and the $159 that I paid for their original estimate that was supposed to be refunded to me. I propose that they take the original water heater and pipes that they used, as it was not sufficient for my house.

Review: First: the technician was excellent, knew his business, was on time and competent. He was very likable. I would give him a 5 out of 5.

Second : The John C. Flood website says $59 for first visit. I priced the disposal they were installing on the internet. the cost in all outlets was $85-$100. When I spoke to the dispatcher, I asked if the "soup to nuts" price was in the mid-$200s. She said that sounded right. When the job was finishing up, we asked the price and it was $460, which they dropped to $415. I complained that the conversations didn't match. [redacted], the manager, told me that I had two choices. I could pay the price OR he would tell the technician to re-install the dead machine and leave. We had no options. The technician said that he has told management that the pricing on the site is misleading and that he gets a lot of complaints from people when they get the total. I would give them a "1" for full disclosure. I would give [redacted], the Manager, a "minus one" for being a good public-facing representative of his company.

Bottom line: they came immediately, did the work right, and their website misleads users to believe that they are cost competitive. You can ask all the right questions, get what you think are the right answers and still end up with a huge bill. If anyone asks about them, you can store this bit of knowledge for future use.Desired Settlement: Pricing should be what was offered.