To Whom It May Concern, Reference [redacted] ***- [redacted] Complaint [redacted] >In response to the complaint filed by [redacted] our position is as follows A John CFlood, Inc(hereafter referred to as JCF) service technician performed a diagnostic service visit on 10-25-at the Lamar- Smith residence to check their heating system The technician found there were low voltage wiring problems with the electric heaters in the indoor air handler The JCF technician spoke to the customer and advised the customer that some wiring repairs were needed to correct the problem, which he then performed and collected the diagnostic fee of $along with the wiring repairs cost of $for a total of $(Invoice: 148952) The customer also presented a web service coupon for $off a service call, which was deducted from $and the amounted paid was $on the invoice [redacted] signed A 2nd visit was performed by a JCF technician on 10-31-to go over and check the work performed on 10-25-at which time the technician found the thermostat was not wired correctly for stage heating The technician wired the thermostat for stage heating operation and cycled the unit a number times to determine that the unit was functioning properly and did not charge for the visit A 3rd visit was performed on 11-1-at which time the technician found the unit was operating properly and some off the dampers on the ductwork were closed so he opened the dampers and checked the Freon level and again we did not charge for the visit The Smith’s called back again wanting another service visit at which point the service manager advised them additional service calls would require an additional diagnostic charge as well as charges for any repairs needed.The existing air handler unit at the [redacted] residence is years old ( [redacted] Model # [redacted] Serial: [redacted] ) matched with a year-old [redacted] outdoor heat pump (Model: basf0305a Serial: bgcm389780) The system is running but it is at the end of its useful life When a JCF technician performs a service call and the technician does an electrical wiring repair it does not come with a warranty unless stated on the work orderThis also does not constitute unlimited return service calls at no charge However if the wiring repair was done incorrectly then we treat that as a warranty call as we did on 10-31-14, any service calls beyond that would be chargeable calls.At JCF we understand and respect the customer’s right to file a complaint and are willing and open to dialogue to resolve a complaint In this case we would like the customer to produce a receipt from a licensed HVAC contractor that states the work we performed in their home was done incorrectly, along with an explanation of their findingsThis will allow us to better understand what, if any repairs have been done on their heating system since our last visit on 11-1- At that time we would entertain a monetary refund if the work performed by JCF was done incorrectly JCF has worked in the Washington DC area for many years in all demographic and socio-economic areas and provide the same quality of service to all our customersIn closing, we respect the process and are open to all avenues of resolving the complaint in a fair and equitable manner for both parties Regards, Pat W*** General Manager [redacted]
Date: January 30, at 9:04:PM GMT+From: [redacted] < [redacted] > Subject: John CFlood complaint N[redacted] To: [redacted] @myRevdex.com.org Dear [redacted] ,I would like to thank you for your professional and diligent handling of my complaint against JOHN CFLOODWithout your assistance and care I would have been subject to severe abuse by this unethical and unprofessional supplierI wish that all customers abused by similar unethical suppliers try to contact you and file complaintsThis will certainly drive supplier to conduct themselves professionally and ethically.For your information my gas burner still working fine and with single problemSo the alleged defect of the gas valve is not true.receiving your email dated January, 2015, informing me of the closure of this complaint, I willingly and voluntarily sent a cheque to John CFlood for an amount of $representing to fees for two visits to my home in Alexandria.I am sending attached the following documents to allow me to complete the file related to this complaint:1) the invoice of the $specifying the alleged faulty gas valve that need to be replaced as well as the cheque of $that gave as a deposit based on the wrong diagnostic.2) A copy of the signed acknowledgement of receipt of my cheque by John CFLOOD for my settlement of this complaint although I was denied to receive a corrected invoice for my tax return purposes.3) I will send you a copy of the cashed cheque by separate email.Thank you for your valuable and precious help for assisting my in my complaint[redacted] 1)Th
On 7/3/one of John C Flood's technicians was at [redacted] 's making final adjustments to his new heat pump systemWe have not heard from about any problems since that date We have attempted to contact [redacted] to confirm that his Cooling and Heating are still working properly but he does not return our callsHe may be on vacationHe has been a loyal JCF customer since and our goal is to continue to service for him and his family in the future Thank you for your assistance in this matter [redacted]
To Whom It May Concern, Reference [redacted] ***- [redacted] Complaint [redacted] >In response to the complaint filed by [redacted] our position is as follows A John CFlood, Inc(hereafter referred to as JCF) service technician performed a diagnostic service visit on 10-25-at the Lamar- Smith residence to check their heating system The technician found there were low voltage wiring problems with the electric heaters in the indoor air handler The JCF technician spoke to the customer and advised the customer that some wiring repairs were needed to correct the problem, which he then performed and collected the diagnostic fee of $along with the wiring repairs cost of $for a total of $(Invoice: 148952) The customer also presented a web service coupon for $off a service call, which was deducted from $and the amounted paid was $on the invoice [redacted] signed A 2nd visit was performed by a JCF technician on 10-31-to go over and check the work performed on 10-25-at which time the technician found the thermostat was not wired correctly for stage heating The technician wired the thermostat for stage heating operation and cycled the unit a number times to determine that the unit was functioning properly and did not charge for the visit A 3rd visit was performed on 11-1-at which time the technician found the unit was operating properly and some off the dampers on the ductwork were closed so he opened the dampers and checked the Freon level and again we did not charge for the visit The Smith’s called back again wanting another service visit at which point the service manager advised them additional service calls would require an additional diagnostic charge as well as charges for any repairs needed.The existing air handler unit at the [redacted] residence is years old ( [redacted] Model # [redacted] Serial: [redacted] ) matched with a year-old [redacted] outdoor heat pump (Model: basf0305a Serial: bgcm389780) The system is running but it is at the end of its useful life When a JCF technician performs a service call and the technician does an electrical wiring repair it does not come with a warranty unless stated on the work orderThis also does not constitute unlimited return service calls at no charge However if the wiring repair was done incorrectly then we treat that as a warranty call as we did on 10-31-14, any service calls beyond that would be chargeable calls.At JCF we understand and respect the customer’s right to file a complaint and are willing and open to dialogue to resolve a complaint In this case we would like the customer to produce a receipt from a licensed HVAC contractor that states the work we performed in their home was done incorrectly, along with an explanation of their findingsThis will allow us to better understand what, if any repairs have been done on their heating system since our last visit on 11-1- At that time we would entertain a monetary refund if the work performed by JCF was done incorrectly JCF has worked in the Washington DC area for many years in all demographic and socio-economic areas and provide the same quality of service to all our customersIn closing, we respect the process and are open to all avenues of resolving the complaint in a fair and equitable manner for both parties Regards, Pat W*** General Manager [redacted]
Date: January 30, at 9:04:PM GMT+From: [redacted] < [redacted] > Subject: John CFlood complaint N[redacted] To: [redacted] @myRevdex.com.org Dear [redacted] ,I would like to thank you for your professional and diligent handling of my complaint against JOHN CFLOODWithout your assistance and care I would have been subject to severe abuse by this unethical and unprofessional supplierI wish that all customers abused by similar unethical suppliers try to contact you and file complaintsThis will certainly drive supplier to conduct themselves professionally and ethically.For your information my gas burner still working fine and with single problemSo the alleged defect of the gas valve is not true.receiving your email dated January, 2015, informing me of the closure of this complaint, I willingly and voluntarily sent a cheque to John CFlood for an amount of $representing to fees for two visits to my home in Alexandria.I am sending attached the following documents to allow me to complete the file related to this complaint:1) the invoice of the $specifying the alleged faulty gas valve that need to be replaced as well as the cheque of $that gave as a deposit based on the wrong diagnostic.2) A copy of the signed acknowledgement of receipt of my cheque by John CFLOOD for my settlement of this complaint although I was denied to receive a corrected invoice for my tax return purposes.3) I will send you a copy of the cashed cheque by separate email.Thank you for your valuable and precious help for assisting my in my complaint[redacted] 1)Th
On 7/3/one of John C Flood's technicians was at [redacted] 's making final adjustments to his new heat pump systemWe have not heard from about any problems since that date We have attempted to contact [redacted] to confirm that his Cooling and Heating are still working properly but he does not return our callsHe may be on vacationHe has been a loyal JCF customer since and our goal is to continue to service for him and his family in the future Thank you for your assistance in this matter [redacted]