[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was another issue with the unit and the business sent a repair person to our home today and he was able to repair it and will also come back this Friday with another part that will make the system more efficient Regards, [redacted] ***
I will send you a refund of $as you requested in hopes that you will use John C Flood in the future Your condo has two parts - the Air Handler in the ceiling that is years old and the unit on the roof that is years oldIf you put Freon in it that is only a temporary fixWe look forward to working with you in the future
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you for forwarding the reply of John CFlood to my complaintWhile some of the facts reported by John CFlood are correct other are absolute lies and absolute distortion of the actual factsIt is correct that the company dispatched their technician Mr David on the December, to fix my gas furnace and it is correct that it was inoperative at the time the technician came inThe technician did a number of diagnoses and tests and determined that the valve was defectiveHe may be correct and I can't challenge him on thatHe advised me to replace the gas valve and quoted a price of $for the new valve after he called the gas valve supplier in North CarolinaHe promised to receive the delivery of the gas valve on December, and to to have it installed the same dayThis did not occur because the valve apparently arrived late on the DecemberGiven the cold weather, on the Evening of December , I tried to start the gas furnace and it started with no problemIn fact, the furnace never stopped working ever sinceOn the December, the technician, Mr David L [redacted] showed up with the new gas valve in a boxAs soon, as he came in, I told him that the gas furnace is working without any problemHe told me that it will not be reliable and I need to replace the valve and he was proceeding to install the new partI asked him to show me the new part he was about to installHe reluctantly gave it to meI looked at it and realized that it is a lot smaller than the one that is installed and that is supposed to be replacedI asked Mr David if this was the correct part he ordered, he told me that it is a new version from the same manufacturerI did take a picture of it and returned to Mr David L [redacted] calmly and without being I agitated, nor animated and certainly was not yelling at all as alleged in the reply to my complaint I never, ever tried to keep the valve as also alleged, I told Mr David that I don't like to have a new valve given that the furnace is working normally again and I don't want him to install itI also told him that his diagnostic may have been incorrect given that the furnace is working normally since I restart it the day beforeThen, Mr David L [redacted] picked up his tools and told me that his boss will call meI did not scream nor try to physically restrain Mr DavidMay be Mr David felt insulted by me asking these questions and also putting in doubt his diagnosticIf that is the case, I feel sorry but it is in my full right to check what I am being asked to pay for We were not alone on the house and a witness who was in the house could testify to what happensAlso, why would I have screamed or tried to physically restrain Mr David when, he wanted to leaveAgain, how would I even tried to restraint Mr David when he is three times my size and I am a retired old man in poor health resulting from three back surgeryThe accusations of physical aggression and verbal abuse are part of embezzlement tacticsThe boss of Mr David may have called the same day, as I was not home but did not leave a messageI never hang up the phone on him or anyone I knowWhy would I do that when I needed to talk to him and ask him for a revised invoice that should not include the gas valve of $that I did not get installed? I confirm that I called John CFlood later and asked him for a revised invoice and a return of the deposit cheque that I gave him for $He informed me that the part was a special order and that I was abusive to his technicianI told him that I was never abusive to the technician and I was courteous and what he is saying is completely wrongHe informed me that he will not return the deposit cheque and hang upI called my bank and I requested to stop the payment of the chequeThen John CFlood company staff called me when they realized that they could not cash the cheque to inform me that they are going to send the cheque for collection if I don't pay the amount due by the next dayI called them the next day (December 2014) to once more request a revised invoice and I told them that I submitted a complaint to the Best Business Bureau and I will wait for their replyMy statement to Revdex.com is not inaccurate as alleged by John CFLOOD, I am a former Senior Auditor, Certified Fraud Examiner , Certified Internal Auditor and also Certified Information System Auditor with an experience of over years investigating cases of Fraud, Embezzlement and corruption, I know perfectly what I am putting in writingThreats of legal action and refusal to submit billing adjustment are not considered wise actions from a reputable companyThis will only harm and ruin its reputation and most likely such action will end up being reported by the mediaAlso, I am not running away from paying my bills and I am ready to pay what is right and justified and without being bullied and unjustifiably threatened I, therefore, request once more John CFlood to submit a revised invoice that would include the services already rendered but not to include the gas valve that was never installed because it was never needed as my Gas furnace is still working since I restart it on the December I don't understand why the gas valve cannot be returned for refund to the its supplierAlsoI don't understand why I am being penalized for a wrong diagnostic that was revealed wrong and I can prove that it was wrong by having the gas furnace working without any problems since it was testedFor fairness, I have to admit that when doing the diagnostic and opening the gas lines for measurement of the pressure, Mr David may have unintentionally resolved the problemI therefore, would like to receive a revised invoice to pay for the services of Mr David which consist in two visits to me place on the and December, These charges are deductible for tax purposes, the invoice that I received cannot be presented to the Tax Authorities as it is incorrect Regards, [redacted]
Our tech on site had to use a 28ft ladder to gain access to get on the roofHe then had to carry all of the necessary tools to the roof to perform the diagnostic's and trouble shoot the systemWe informed that his year old system had a very bad Freon leak and it needed to be replaced due to the age and existing condition of the systemThe customer signed our invoice and stated that he was satisfied with our servicesI will copy the invoice and attempt to attach and send to Revdex.comThank you, Moe
We would like to make this right with [redacted] and his family. John C Flood would like to send one of our supervisors to... correct any problems with their Heat/Pump at no charge. Parts and labor included and even a warranty. Please let me know if this is acceptable? Thank you, Moe H [redacted] President - John C Flood
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was another issue with the unit and the business sent a repair person to our home today and he was able to repair it and will also come back this Friday with another part that will make the system more efficient Regards, [redacted] ***
I will send you a refund of $as you requested in hopes that you will use John C Flood in the future Your condo has two parts - the Air Handler in the ceiling that is years old and the unit on the roof that is years oldIf you put Freon in it that is only a temporary fixWe look forward to working with you in the future
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you for forwarding the reply of John CFlood to my complaintWhile some of the facts reported by John CFlood are correct other are absolute lies and absolute distortion of the actual factsIt is correct that the company dispatched their technician Mr David on the December, to fix my gas furnace and it is correct that it was inoperative at the time the technician came inThe technician did a number of diagnoses and tests and determined that the valve was defectiveHe may be correct and I can't challenge him on thatHe advised me to replace the gas valve and quoted a price of $for the new valve after he called the gas valve supplier in North CarolinaHe promised to receive the delivery of the gas valve on December, and to to have it installed the same dayThis did not occur because the valve apparently arrived late on the DecemberGiven the cold weather, on the Evening of December , I tried to start the gas furnace and it started with no problemIn fact, the furnace never stopped working ever sinceOn the December, the technician, Mr David L [redacted] showed up with the new gas valve in a boxAs soon, as he came in, I told him that the gas furnace is working without any problemHe told me that it will not be reliable and I need to replace the valve and he was proceeding to install the new partI asked him to show me the new part he was about to installHe reluctantly gave it to meI looked at it and realized that it is a lot smaller than the one that is installed and that is supposed to be replacedI asked Mr David if this was the correct part he ordered, he told me that it is a new version from the same manufacturerI did take a picture of it and returned to Mr David L [redacted] calmly and without being I agitated, nor animated and certainly was not yelling at all as alleged in the reply to my complaint I never, ever tried to keep the valve as also alleged, I told Mr David that I don't like to have a new valve given that the furnace is working normally again and I don't want him to install itI also told him that his diagnostic may have been incorrect given that the furnace is working normally since I restart it the day beforeThen, Mr David L [redacted] picked up his tools and told me that his boss will call meI did not scream nor try to physically restrain Mr DavidMay be Mr David felt insulted by me asking these questions and also putting in doubt his diagnosticIf that is the case, I feel sorry but it is in my full right to check what I am being asked to pay for We were not alone on the house and a witness who was in the house could testify to what happensAlso, why would I have screamed or tried to physically restrain Mr David when, he wanted to leaveAgain, how would I even tried to restraint Mr David when he is three times my size and I am a retired old man in poor health resulting from three back surgeryThe accusations of physical aggression and verbal abuse are part of embezzlement tacticsThe boss of Mr David may have called the same day, as I was not home but did not leave a messageI never hang up the phone on him or anyone I knowWhy would I do that when I needed to talk to him and ask him for a revised invoice that should not include the gas valve of $that I did not get installed? I confirm that I called John CFlood later and asked him for a revised invoice and a return of the deposit cheque that I gave him for $He informed me that the part was a special order and that I was abusive to his technicianI told him that I was never abusive to the technician and I was courteous and what he is saying is completely wrongHe informed me that he will not return the deposit cheque and hang upI called my bank and I requested to stop the payment of the chequeThen John CFlood company staff called me when they realized that they could not cash the cheque to inform me that they are going to send the cheque for collection if I don't pay the amount due by the next dayI called them the next day (December 2014) to once more request a revised invoice and I told them that I submitted a complaint to the Best Business Bureau and I will wait for their replyMy statement to Revdex.com is not inaccurate as alleged by John CFLOOD, I am a former Senior Auditor, Certified Fraud Examiner , Certified Internal Auditor and also Certified Information System Auditor with an experience of over years investigating cases of Fraud, Embezzlement and corruption, I know perfectly what I am putting in writingThreats of legal action and refusal to submit billing adjustment are not considered wise actions from a reputable companyThis will only harm and ruin its reputation and most likely such action will end up being reported by the mediaAlso, I am not running away from paying my bills and I am ready to pay what is right and justified and without being bullied and unjustifiably threatened I, therefore, request once more John CFlood to submit a revised invoice that would include the services already rendered but not to include the gas valve that was never installed because it was never needed as my Gas furnace is still working since I restart it on the December I don't understand why the gas valve cannot be returned for refund to the its supplierAlsoI don't understand why I am being penalized for a wrong diagnostic that was revealed wrong and I can prove that it was wrong by having the gas furnace working without any problems since it was testedFor fairness, I have to admit that when doing the diagnostic and opening the gas lines for measurement of the pressure, Mr David may have unintentionally resolved the problemI therefore, would like to receive a revised invoice to pay for the services of Mr David which consist in two visits to me place on the and December, These charges are deductible for tax purposes, the invoice that I received cannot be presented to the Tax Authorities as it is incorrect Regards, [redacted]
Our tech on site had to use a 28ft ladder to gain access to get on the roofHe then had to carry all of the necessary tools to the roof to perform the diagnostic's and trouble shoot the systemWe informed that his year old system had a very bad Freon leak and it needed to be replaced due to the age and existing condition of the systemThe customer signed our invoice and stated that he was satisfied with our servicesI will copy the invoice and attempt to attach and send to Revdex.comThank you, Moe
We would like to make this right with [redacted] and his family. John C Flood would like to send one of our supervisors to... correct any problems with their Heat/Pump at no charge. Parts and labor included and even a warranty. Please let me know if this is acceptable? Thank you, Moe H [redacted] President - John C Flood