[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they obviously have no idea that, it wasn't on my bank accountI used a credit card to try to joinI ran into numerous problems while trying to setup an accountI am also asking that they stop calling me as I will not be answering my phone if they do callI work at night and sleep during the day and they have refused to respect this
Regards,
*** ***
June 18, 2015Dear [redacted].Thank you for your correspondence. We are taking this opportunity to respond again to the inquiry made by [redacted] regarding his request to cancel and refund any billed amount.We are unable to confirm that the pending charges on [redacted]'s account have been removed. Typically pending charges drop off in 2–3 days if the transaction is not successful. As I stated in our original response, since there was no account created we are unable to confirm this, That is why we made several attempts to contact [redacted] via the telephone to resolve this situation. We apologize for the multiple calls made but had no way of knowing that [redacted] did not want to be contacted. We apologize for the inconvenience experienced by [redacted]. We strive to provide the highest level of Service to all of our customers. If **. or [redacted] should need any further assistance, I can be reached directly at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W.Director-Service Operations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add some feedback regarding their response. I today signed up for the same service Identity Guard used to provide me, but with [redacted]. [redacted] did not encounter any of the issues Identity Guard did with regard to my prior address in Long Beach, and issued all three credit reports, credit scores, and is able to provide the same service to me that Identity Guard automatically cancelled.
Kind Regards,
[redacted]
September 21, 2017[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted]...
[redacted] regarding information that the credit reporting bureau [redacted] has listed on her credit file. We have conducted an extensive search of our customer database and are able to confirm that [redacted] is not a member of our service and has never been enrolled in any of our products or received service from our company.Based on [redacted]’s complaint, her dispute is with [redacted] which she can contact directly or file any type of complaints based on their information which is listed below for her convenience.[redacted] Credit Information Services Inc.PO Box [redacted]
Atlanta, GA [redacted]###-###-####www.[redacted].comWe value our customers and potential customers, striving to ensure that they are fully satisfied with responses from our company. We hope that [redacted] is able to obtain the resolution she is seeking.As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M[redacted]Sr. Compliance Analyst###-###-####Intersections Inc.
[[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All of the money involved in the original transaction has been refunded and received by my account at the bank. I don't agree with how this company handled my transaction, but I am acknowledging that the funds have been fully refunded by [redacted]
Regards,
[redacted]
October 17, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
his inquiry concerning our company’s ability to help him unfreeze his credit bureau accounts.As [redacted] stated in his complaint, he is not a member in our system. However, we were able to locate emails from him based on the email address listed within his complaint. He sent three emails concerning the credit freeze he has on his credit bureau accounts; all three were replied to with a request for him to call in so that we can better assist with his question. We have no record of receiving a call from [redacted]. For specific questions we request that any member or non-member contact us so that we may provide complete details and answer any follow up questions that may arise from the information that is provided. Any person that calls us concerning credit bureau account freezes is informed that freezes can only be removed by the person that initially placed the credit freeze. Furthermore, we are able to provide contact information for all of the credit bureaus in order to better assist the individual in resolving their freeze removal request in a timely manner. On 10/17/16 a Customer Care Supervisor attempted to contact [redacted] at the phone number listed within his complaint. We were unable to make contact with him but a message was left our phone number with a request for a return call so that we can provide the information on how he can remove the freeze from his credit bureau accounts. We value our customers and potential customers, striving to ensure that they are fully satisfied with their interaction with our company. .If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] of the Revdex.com of DC:It's really very amazing that you (and your agency) were able to get such quick response from the business in question. It showed that contacting your Bureau was the best solution. If needed I will be most interested in assisting you in any way that I can.Thanks so incredibly much,[redacted]
January 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding her Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 21, 2015 concerning billing and requesting cancellation of service. Her service was cancelled immediately and confirmation was provided that no charges were processed, all pending charges have been released.[redacted] also requested that her personal information be removed from our system. She was advised of our company policy regarding personal information removal. We have to retain information in order to comply with requirements from a variety of sources including data supplier, client contracts and oversight by federal and state agencies for such areas as tax audits and compliance with the Fair Credit Reporting Act. We take our customer’s privacy very seriously and take a number of steps to ensure that their information is securely stored until such as a time as we are permitted to permanently delete it.We made several attempts to contact [redacted] by telephone to confirm that the pending charge hold was removed and there are no pending or processed charges. We left multiple messages for [redacted] and provided a contact phone number for direct access to a member of management.As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 28, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 23, 2015 requesting cancellation of service. Unfortunately, he refused to complete our account verification procedures which are put in place to ensure the identity of the caller and provide account security. [redacted] disconnected the call and thus we were not able to cancel his service or attempt to guide him through the online cancellation process at that time. We take it as our responsibility to protect the sensitive information to which we have access. Our verification procedures include verifying four pieces of personal identifiable information which would have been entered by the customer during their enrollment process. This information includes, name, address, phone and either SSN or DOB. We take our customer’s security very seriously, our customers’ information is critical and non-negotiable. We made several attempts to contact [redacted] by telephone, leaving multiple messages with our contact phone number and our hours of operation. On January 27, 2015 [redacted] made contact with us, his service has been cancelled with no charges processed. As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] From: [redacted] <[redacted].com>Date: Mon, Jan 25, 2016 at 9:30 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Thank you for all your help in getting my money refunded. But now I noticed I'm getting a lot of spam mail that I never got before & I have not gave out or joined anything !Thank you ! [redacted]
June 15, 2015Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his attempt to enroll in one of our products.Our records indicate that there is no membership in our database for [redacted]...
[redacted]. Several attempts were made to contact [redacted] via telephone to determine whether the "pending" charges Were still showing on his bank statement. Voicemails were left and to date we have not heard back from [redacted],There has been ample time for the "pending" charges to be removed from [redacted]'s account. If he still sees these on his statement, please have him contact me at ###-###-####.Sincerely,Jill W.Director-Service Operations
April 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
billing charges for his Identity Guard Platinum service.A review of our records shows that [redacted] was enrolled in our Identity Guard Platinum service which has a monthly service fee of $24.99.Our records indicate that the February 2016 and March 2016 service fee requests were declined by his billing card. Five billing decline notification emails were sent to [redacted]’s email address, [redacted]@**.com, which matches the email address listed on the Revdex.com complaint. On April 09, 2016 an email was sent to notify [redacted] that his membership was placed on service hold due to billing declines. On 4/21/16 updated billing card information was provided by the billing card company, resulting in automatic resubmission of the previously declined fees. On 4/22/16 the current monthly service fee was submitted and approved. The three monthly service fees total $74.92 for services provided. On 4/25/16 [redacted] cancelled his service and there have been no further charges. We value our customers and strive to ensure that they are fully satisfied with their service. As a courtesy, we are processing a refund of $74.92 as requested by [redacted]. The refund will be applied to the billing card which was originally charged.If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
June 16, 2015Dear [redacted],Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Total Protection...
program as of June 15, 2015. We received a call from [redacted] attempting to access the account on June 15, 2015. She indicated that she had enrolled her husband into the service per instructions from her Mortgage company, Since we were unable to verify [redacted] and [redacted] advised us that she enrolled her husband, the account was cancelled on 6/15/2015 at 5:02 PM. There was no charge incurred.We apologize for the inconvenience experienced by [redacted], We strive to provide the highest level of service to all of our customers. If Mr. or [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W.Director-Service Operations
January 14, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his...
Total Protection service.Our records indicate that [redacted] contacted us by telephone on December 29, 2015 requesting cancellation of service. His service was cancelled immediately and a refund of $19.99 to cover his December 2015 fees was processed.[redacted] also stated that he believed he had previously cancelled the service on October 29, 2015. While our records do not indicate any correspondence with [redacted], we proactively issued an additional refund in the amount of $39.98 to cover membership fees that were paid in November 2015 and October 2015.We attempted to contact [redacted] by telephone to advise him of the refund amount and time frame for processing. Unfortunately, we were not able to make contact with him; a message was left on his voicemail.As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
August 27, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his...
request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Platinum program as of August 23, 2015 at 11:49:49 pm via the internet. An email was sent to the email address he provided on August 23, 2015 at 11:54:52 pm indicating that his credit reports were ready to be viewed. We apologize to [redacted] [redacted] if his intent was not to enroll in the service. We strive to provide the highest level of service to all of our customers. [redacted]’s account has been cancelled and there were no charges applied to his credit card. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W[redacted]Director-Service OperationsIntersections Inc.
First, I want to thank the Revdex.com for their assistance on this matter.In response to the letter yes I emailed them three times. But every time I received a reply I felt I was not being taken seriously. For example, I kept being told they wanted to protect my personal information. I NEVER sent them any personal information.The other MAIN problem was being told I had to call them to discuss my questions. I prefer to have a paper trail, especially when it come to personal information and possible financial information. If they offered a CHAT feature with the option to email a copy of the conversation that would have been acceptable.Hopefully these comments will assist them in changing how they deal with their customers and possible new customers.Thank you[redacted][A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 29, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
reported identification of service charges.We would like the opportunity to assist [redacted] and are more than willing to perform any necessary research for resolution of this matter. In order to research billing issues we would need a copy of the billing statement showing the charges in question. The billing statement would need to list the billing card owner’s name, address and the charges. This is needed for billing card ownership verification and to assist with any needed refunds or other processes.We take our customer’s privacy very seriously and take a number of steps to ensure that their information, including billing data is protected at all times. We would like to request that [redacted] contact us by telephone to confirm what information is needed and to work together for a resolution to this reported issue. He can contact our Sr. Security Analyst, Aisha M[redacted], directly at ###-###-####. We are more than happy to provide direct assistance as we take this issue very serious. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they obviously have no idea that, it wasn't on my bank accountI used a credit card to try to joinI ran into numerous problems while trying to setup an accountI am also asking that they stop calling me as I will not be answering my phone if they do callI work at night and sleep during the day and they have refused to respect this
Regards,
*** ***
June 18, 2015Dear [redacted].Thank you for your correspondence. We are taking this opportunity to respond again to the inquiry made by [redacted] regarding his request to cancel and refund any billed amount.We are unable to confirm that the pending charges on [redacted]'s account have been removed. Typically pending charges drop off in 2–3 days if the transaction is not successful. As I stated in our original response, since there was no account created we are unable to confirm this, That is why we made several attempts to contact [redacted] via the telephone to resolve this situation. We apologize for the multiple calls made but had no way of knowing that [redacted] did not want to be contacted. We apologize for the inconvenience experienced by [redacted]. We strive to provide the highest level of Service to all of our customers. If **. or [redacted] should need any further assistance, I can be reached directly at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W.Director-Service Operations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add some feedback regarding their response. I today signed up for the same service Identity Guard used to provide me, but with [redacted]. [redacted] did not encounter any of the issues Identity Guard did with regard to my prior address in Long Beach, and issued all three credit reports, credit scores, and is able to provide the same service to me that Identity Guard automatically cancelled.
Kind Regards,
[redacted]
September 21, 2017[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted]...
[redacted] regarding information that the credit reporting bureau [redacted] has listed on her credit file. We have conducted an extensive search of our customer database and are able to confirm that [redacted] is not a member of our service and has never been enrolled in any of our products or received service from our company.Based on [redacted]’s complaint, her dispute is with [redacted] which she can contact directly or file any type of complaints based on their information which is listed below for her convenience.[redacted] Credit Information Services Inc.PO Box [redacted]
Atlanta, GA [redacted]###-###-####www.[redacted].comWe value our customers and potential customers, striving to ensure that they are fully satisfied with responses from our company. We hope that [redacted] is able to obtain the resolution she is seeking.As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M[redacted]Sr. Compliance Analyst###-###-####Intersections Inc.
[[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All of the money involved in the original transaction has been refunded and received by my account at the bank. I don't agree with how this company handled my transaction, but I am acknowledging that the funds have been fully refunded by [redacted]
Regards,
[redacted]
October 17, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
his inquiry concerning our company’s ability to help him unfreeze his credit bureau accounts.As [redacted] stated in his complaint, he is not a member in our system. However, we were able to locate emails from him based on the email address listed within his complaint. He sent three emails concerning the credit freeze he has on his credit bureau accounts; all three were replied to with a request for him to call in so that we can better assist with his question. We have no record of receiving a call from [redacted]. For specific questions we request that any member or non-member contact us so that we may provide complete details and answer any follow up questions that may arise from the information that is provided. Any person that calls us concerning credit bureau account freezes is informed that freezes can only be removed by the person that initially placed the credit freeze. Furthermore, we are able to provide contact information for all of the credit bureaus in order to better assist the individual in resolving their freeze removal request in a timely manner. On 10/17/16 a Customer Care Supervisor attempted to contact [redacted] at the phone number listed within his complaint. We were unable to make contact with him but a message was left our phone number with a request for a return call so that we can provide the information on how he can remove the freeze from his credit bureau accounts. We value our customers and potential customers, striving to ensure that they are fully satisfied with their interaction with our company. .If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] of the Revdex.com of DC:It's really very amazing that you (and your agency) were able to get such quick response from the business in question. It showed that contacting your Bureau was the best solution. If needed I will be most interested in assisting you in any way that I can.Thanks so incredibly much,[redacted]
January 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding her Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 21, 2015 concerning billing and requesting cancellation of service. Her service was cancelled immediately and confirmation was provided that no charges were processed, all pending charges have been released.[redacted] also requested that her personal information be removed from our system. She was advised of our company policy regarding personal information removal. We have to retain information in order to comply with requirements from a variety of sources including data supplier, client contracts and oversight by federal and state agencies for such areas as tax audits and compliance with the Fair Credit Reporting Act. We take our customer’s privacy very seriously and take a number of steps to ensure that their information is securely stored until such as a time as we are permitted to permanently delete it.We made several attempts to contact [redacted] by telephone to confirm that the pending charge hold was removed and there are no pending or processed charges. We left multiple messages for [redacted] and provided a contact phone number for direct access to a member of management.As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 28, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 23, 2015 requesting cancellation of service. Unfortunately, he refused to complete our account verification procedures which are put in place to ensure the identity of the caller and provide account security. [redacted] disconnected the call and thus we were not able to cancel his service or attempt to guide him through the online cancellation process at that time. We take it as our responsibility to protect the sensitive information to which we have access. Our verification procedures include verifying four pieces of personal identifiable information which would have been entered by the customer during their enrollment process. This information includes, name, address, phone and either SSN or DOB. We take our customer’s security very seriously, our customers’ information is critical and non-negotiable. We made several attempts to contact [redacted] by telephone, leaving multiple messages with our contact phone number and our hours of operation. On January 27, 2015 [redacted] made contact with us, his service has been cancelled with no charges processed. As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] From: [redacted] <[redacted].com>Date: Mon, Jan 25, 2016 at 9:30 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Thank you for all your help in getting my money refunded. But now I noticed I'm getting a lot of spam mail that I never got before & I have not gave out or joined anything !Thank you ! [redacted]
June 15, 2015Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his attempt to enroll in one of our products.Our records indicate that there is no membership in our database for [redacted]...
[redacted]. Several attempts were made to contact [redacted] via telephone to determine whether the "pending" charges Were still showing on his bank statement. Voicemails were left and to date we have not heard back from [redacted],There has been ample time for the "pending" charges to be removed from [redacted]'s account. If he still sees these on his statement, please have him contact me at ###-###-####.Sincerely,Jill W.Director-Service Operations
April 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
billing charges for his Identity Guard Platinum service.A review of our records shows that [redacted] was enrolled in our Identity Guard Platinum service which has a monthly service fee of $24.99.Our records indicate that the February 2016 and March 2016 service fee requests were declined by his billing card. Five billing decline notification emails were sent to [redacted]’s email address, [redacted]@**.com, which matches the email address listed on the Revdex.com complaint. On April 09, 2016 an email was sent to notify [redacted] that his membership was placed on service hold due to billing declines. On 4/21/16 updated billing card information was provided by the billing card company, resulting in automatic resubmission of the previously declined fees. On 4/22/16 the current monthly service fee was submitted and approved. The three monthly service fees total $74.92 for services provided. On 4/25/16 [redacted] cancelled his service and there have been no further charges. We value our customers and strive to ensure that they are fully satisfied with their service. As a courtesy, we are processing a refund of $74.92 as requested by [redacted]. The refund will be applied to the billing card which was originally charged.If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
June 16, 2015Dear [redacted],Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Total Protection...
program as of June 15, 2015. We received a call from [redacted] attempting to access the account on June 15, 2015. She indicated that she had enrolled her husband into the service per instructions from her Mortgage company, Since we were unable to verify [redacted] and [redacted] advised us that she enrolled her husband, the account was cancelled on 6/15/2015 at 5:02 PM. There was no charge incurred.We apologize for the inconvenience experienced by [redacted], We strive to provide the highest level of service to all of our customers. If Mr. or [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W.Director-Service Operations
January 14, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his...
Total Protection service.Our records indicate that [redacted] contacted us by telephone on December 29, 2015 requesting cancellation of service. His service was cancelled immediately and a refund of $19.99 to cover his December 2015 fees was processed.[redacted] also stated that he believed he had previously cancelled the service on October 29, 2015. While our records do not indicate any correspondence with [redacted], we proactively issued an additional refund in the amount of $39.98 to cover membership fees that were paid in November 2015 and October 2015.We attempted to contact [redacted] by telephone to advise him of the refund amount and time frame for processing. Unfortunately, we were not able to make contact with him; a message was left on his voicemail.As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
August 27, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his...
request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Platinum program as of August 23, 2015 at 11:49:49 pm via the internet. An email was sent to the email address he provided on August 23, 2015 at 11:54:52 pm indicating that his credit reports were ready to be viewed. We apologize to [redacted] [redacted] if his intent was not to enroll in the service. We strive to provide the highest level of service to all of our customers. [redacted]’s account has been cancelled and there were no charges applied to his credit card. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W[redacted]Director-Service OperationsIntersections Inc.
First, I want to thank the Revdex.com for their assistance on this matter.In response to the letter yes I emailed them three times. But every time I received a reply I felt I was not being taken seriously. For example, I kept being told they wanted to protect my personal information. I NEVER sent them any personal information.The other MAIN problem was being told I had to call them to discuss my questions. I prefer to have a paper trail, especially when it come to personal information and possible financial information. If they offered a CHAT feature with the option to email a copy of the conversation that would have been acceptable.Hopefully these comments will assist them in changing how they deal with their customers and possible new customers.Thank you[redacted][A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 29, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
reported identification of service charges.We would like the opportunity to assist [redacted] and are more than willing to perform any necessary research for resolution of this matter. In order to research billing issues we would need a copy of the billing statement showing the charges in question. The billing statement would need to list the billing card owner’s name, address and the charges. This is needed for billing card ownership verification and to assist with any needed refunds or other processes.We take our customer’s privacy very seriously and take a number of steps to ensure that their information, including billing data is protected at all times. We would like to request that [redacted] contact us by telephone to confirm what information is needed and to work together for a resolution to this reported issue. He can contact our Sr. Security Analyst, Aisha M[redacted], directly at ###-###-####. We are more than happy to provide direct assistance as we take this issue very serious. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.