I am rejecting this response because: FIRST: When I questioned the move dates on the Binding Estimate Mr [redacted] told me "don't worry about the date" (I have an e-mail from Mr [redacted] )Mr [redacted] at no time mentioned anything about a price increase because of "peak season." SECOND: About our furniture "being held hostage" Mr [redacted] said if we didn't pay the new price increase, Colonial Van and Storage would not deliver our furniture from your storage facility in Sparks, NV.THIRD: I did not agree to the new contract and price The initials on the contract MSV most likely were put there by Mr [redacted] or your personnel My initials are [redacted] and my wife's is **.FORTH: You said "Kevin stated the initial contract and price would be for a limited period of time" That is a totally statement! Never did Mr [redacted] state that to my wife or I.FIFTH: You stated that I was given and signed a receipt That is also a statement I have all the the contracts and papers that Mr [redacted] gave usMy wife and I never signed any contracts or agreements and were not requested to do so by Mr [redacted] When you delivered our furniture and goods to our home in Gilroy, CAthe driver [redacted] would not unload our furniture unless we gave him our credit card number and make payment I said we would but would not sign the final delivery contract and strongly objected to the price increase I instead stated on the contract "this price was not according to the binding estimate that [redacted] gave us previously"I can send you any copy of the contracts or papers given to us by Mr [redacted] .Sincerely, [redacted]
The Binding Estimate given to Mr [redacted] was for a move initially planned for January of during our off season When Mr [redacted] questioned those dates, he was assured that the dates could be changed to meet his needs We continued to store the [redacted] goods in our warehouse and waited for their home to be purchased.When Mr [redacted] was finally able to move into his new home, [redacted] had to send a revised estimate since Mr [redacted] was going to be moving in June, right in the middle of the Peak Season for moving [redacted] explained that moving during Peak Season (usually May to September) would involve different rates Mr [redacted] complained about the increase but agreed to the move during the Peak Season and paid the increased amount His household goods were not "held hostage", they were stored until the [redacted] family was ready to move The rates were given and agreed prior to the move.In addition, during their conversations [redacted] explained that the initial estimate would be valid for a limited period of time - that different times of the year require different rates due to the increased demand for our services in the busy summer months Mr [redacted] was given and signed for the receipt of the attached Rights & Responsibilities Booklet He refers to the description of a Binding Estimate on the top of page (attached) but neglects to mention the next page where it describes Peak Season pricing.As for the claim for damages, I would be happy to send Mr [redacted] a claim form to deal with his damaged items Colonial and North American both have Claims Departments to handle a damage claim[redacted] , Controller
This is a reubuttal to the response from Colonial Van & Storage, IncThat I received from you today.In the second paragraph - They have known from day what is exactly what was going on with the situationThey were no help at allThey said I would have to file a claim and I didIn speaking to Mira she said there was no problem in fixing the furniture and that that was allowed due to the way the invoice was.As far as the repairs to my homeIt was a disasterAnd I had to get it fixed or incure charges from my apartment management and if that repair doesn't hold up I will still be charged over $+ for the flooring depending on what it would take to refix it if they are not satisfied when I move outI contacted there officeThey wanted nothing to do in helping the situationThey kept passing the buck.I've been the one making all the phone calls and trying to resolve this in a timely mannerThey have done nothing to helpNow they claim I refused to let them look at the damages Again Never RefusedThey just wanted me to go away by them not responding to my callsDon't forget Mor furniture seen all the damageIf needed I can give you their information.As far as a simple call to their officeI DID - They ignored me always.I only sighed that BIll of lading because the movers said I had to and that I would have to go through the office on the damagesI was under a lot of disress due to the situatin at hand.In Paragraph 3:Yes, I'm looking for a full refund of my moveAs well as the damages that they caused why should I have to suffer for all the damages that they caused as well as them stealing from meThey violated me in more ways than one.Again I was told by their claims person Mira that I had every right to fix everything and it was no problem at all.And as far as them having no problem taking care of damages when they are presented in a manner in which they can deal with themWell that's a jokeThey were presented with the problem in a wonderful manner but they chose to ignore it and that what unexceptable.Did they not look at all the pictures? I submitted them to Mira, just like she askedI gave the weights, I just like she askedI did everything they asked me to do, so cut the nonsense and quit lying[redacted] ***
I never refused inspectionWhen I didn't know what was going on with a call I received I called [redacted] and she stated that they didn't have to come out to see the furniture, that she just needed weights on the items so [redacted] agreed that I could give her the weightsI contacted Furniture and received all the weights and let [redacted] knowI also told her to look at the web site and it would verify that I was correctI was having eye surgery and she (***) said no-one needed to come outI told her if that changes to let me know and again she said no that the information I gave her on the weight of the furniture was enoughI'm tired of you people lyingYou need to fix this [redacted] said the pictures that I provided were enough evidence for the claim, along with the weights [redacted] also told me during one of our conversations that she told the claims deptthat I never refused to have someone come and look at the furniture and that's why she said she approved the claim and that I would be receiving a check for $1100.00.So this $slap in the face is not right and unacceptableYou guys made this mess and you need to make it right[redacted] 12-20-
I am rejecting this response because: FIRST: When I questioned the move dates on the Binding Estimate Mr [redacted] told me "don't worry about the date" (I have an e-mail from Mr [redacted] )Mr [redacted] at no time mentioned anything about a price increase because of "peak season." SECOND: About our furniture "being held hostage" Mr [redacted] said if we didn't pay the new price increase, Colonial Van and Storage would not deliver our furniture from your storage facility in Sparks, NV.THIRD: I did not agree to the new contract and price The initials on the contract MSV most likely were put there by Mr [redacted] or your personnel My initials are [redacted] and my wife's is **.FORTH: You said "Kevin stated the initial contract and price would be for a limited period of time" That is a totally statement! Never did Mr [redacted] state that to my wife or I.FIFTH: You stated that I was given and signed a receipt That is also a statement I have all the the contracts and papers that Mr [redacted] gave usMy wife and I never signed any contracts or agreements and were not requested to do so by Mr [redacted] When you delivered our furniture and goods to our home in Gilroy, CAthe driver [redacted] would not unload our furniture unless we gave him our credit card number and make payment I said we would but would not sign the final delivery contract and strongly objected to the price increase I instead stated on the contract "this price was not according to the binding estimate that [redacted] gave us previously"I can send you any copy of the contracts or papers given to us by Mr [redacted] .Sincerely, [redacted]
The Binding Estimate given to Mr [redacted] was for a move initially planned for January of during our off season When Mr [redacted] questioned those dates, he was assured that the dates could be changed to meet his needs We continued to store the [redacted] goods in our warehouse and waited for their home to be purchased.When Mr [redacted] was finally able to move into his new home, [redacted] had to send a revised estimate since Mr [redacted] was going to be moving in June, right in the middle of the Peak Season for moving [redacted] explained that moving during Peak Season (usually May to September) would involve different rates Mr [redacted] complained about the increase but agreed to the move during the Peak Season and paid the increased amount His household goods were not "held hostage", they were stored until the [redacted] family was ready to move The rates were given and agreed prior to the move.In addition, during their conversations [redacted] explained that the initial estimate would be valid for a limited period of time - that different times of the year require different rates due to the increased demand for our services in the busy summer months Mr [redacted] was given and signed for the receipt of the attached Rights & Responsibilities Booklet He refers to the description of a Binding Estimate on the top of page (attached) but neglects to mention the next page where it describes Peak Season pricing.As for the claim for damages, I would be happy to send Mr [redacted] a claim form to deal with his damaged items Colonial and North American both have Claims Departments to handle a damage claim[redacted] , Controller
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
This is a reubuttal to the response from Colonial Van & Storage, IncThat I received from you today.In the second paragraph - They have known from day what is exactly what was going on with the situationThey were no help at allThey said I would have to file a claim and I didIn speaking to Mira she said there was no problem in fixing the furniture and that that was allowed due to the way the invoice was.As far as the repairs to my homeIt was a disasterAnd I had to get it fixed or incure charges from my apartment management and if that repair doesn't hold up I will still be charged over $+ for the flooring depending on what it would take to refix it if they are not satisfied when I move outI contacted there officeThey wanted nothing to do in helping the situationThey kept passing the buck.I've been the one making all the phone calls and trying to resolve this in a timely mannerThey have done nothing to helpNow they claim I refused to let them look at the damages Again Never RefusedThey just wanted me to go away by them not responding to my callsDon't forget Mor furniture seen all the damageIf needed I can give you their information.As far as a simple call to their officeI DID - They ignored me always.I only sighed that BIll of lading because the movers said I had to and that I would have to go through the office on the damagesI was under a lot of disress due to the situatin at hand.In Paragraph 3:Yes, I'm looking for a full refund of my moveAs well as the damages that they caused why should I have to suffer for all the damages that they caused as well as them stealing from meThey violated me in more ways than one.Again I was told by their claims person Mira that I had every right to fix everything and it was no problem at all.And as far as them having no problem taking care of damages when they are presented in a manner in which they can deal with themWell that's a jokeThey were presented with the problem in a wonderful manner but they chose to ignore it and that what unexceptable.Did they not look at all the pictures? I submitted them to Mira, just like she askedI gave the weights, I just like she askedI did everything they asked me to do, so cut the nonsense and quit lying[redacted] ***
I never refused inspectionWhen I didn't know what was going on with a call I received I called [redacted] and she stated that they didn't have to come out to see the furniture, that she just needed weights on the items so [redacted] agreed that I could give her the weightsI contacted Furniture and received all the weights and let [redacted] knowI also told her to look at the web site and it would verify that I was correctI was having eye surgery and she (***) said no-one needed to come outI told her if that changes to let me know and again she said no that the information I gave her on the weight of the furniture was enoughI'm tired of you people lyingYou need to fix this [redacted] said the pictures that I provided were enough evidence for the claim, along with the weights [redacted] also told me during one of our conversations that she told the claims deptthat I never refused to have someone come and look at the furniture and that's why she said she approved the claim and that I would be receiving a check for $1100.00.So this $slap in the face is not right and unacceptableYou guys made this mess and you need to make it right[redacted] 12-20-