John COswald, D.D.S& Jodie Siedlecki, D.D.S

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As they clearly acknowledge "We did, however discover that this account holder had not signed our most updated financial policy at their last appointment which now states that finance charges will start accruing after an account is days past dueBecause the most recent financial policy was not signed by this account holder, we will gladly refund this account holder the finance charges that accrued over the months that the account was past due which totals $6.41.We did, however discover that this account holder had not signed our most updated financial policy at their last appointment which now states that finance charges will start accruing after an account is days past dueBecause the most recent financial policy was not signed by this account holder, we will gladly refund this account holder the finance charges that accrued over the months that the account was past due which totals $6.41." Since they acknowledged I had "not signed our most updated financial policy", I am seeking the $50.0ocollection fee and want it taken off my credit report in addition to the $they already agreed to refund As for them mailing me me and nothing coming back undeleiverable, I do not work for the USPS and cannot be held accountable for others actionsI still to this day have not received anything from their officeI only knew of this bill when I receieved a telephone call from the collection agency If my account was delinquent why have I never received a telephone call from their office alerting me to the issueI am sure at some point during this time either the office manager, admin, or billing department had to have at least a few minutes available that they could have could the home and spoke to myself, my husband or left a message on the answering machine Again in closing I am requesting a refund of the $collection fee, $finance changes, and to have this removed from my crredit report Legally I cannot be held in contempt or neglegient if I was not aware of the bill in any way other then their office repeatively mailing me for months and haven't signed or been given a copy of their own updated forms Regards, [redacted] ***