John D Wold DDS

Dear Revdex.com Representative, In response to complaint [redacted] , we believe this complaint to be entirely unfounded and retaliatory This particular property has an on-site manager who is well known to the tenants and very accessible In addition, management has not represented to the tenant base that we have an on-site storm shelter Shelters and information related to their accessibility are furnished by the local municipality, as is commonly understood Furthermore, this complaint was submitted by a tenant who is currently under eviction and is due in court on 4/18/for non-payment of rentThe vehicle in question had flat tires and expired tags, both of which are board of health violations which management can be held responsible for The vehicle was only towed after several notifications had been placed on it over the course of several weeks Three weeks elapsed after the vehicle was removed before the complaining tenant even noticed that the vehicle was missing at which point he contacted the office and the situation was thoroughly explained to him Finally, after reading the tenant’s Desired Settlement (listed at the bottom of the complaint), we are unable to decipher what resolution the tenant is seeking We’ve made several attempts to contact the tenant, but only had a bad phone number We have now collected a good phone number for the tenant and will contact them immediately to explain the situation

see attachedCAMDENM A N A G E M N T[redacted] [redacted] [redacted] [redacted]06/24/15??: Revdex.com513–421-3015 513-621-0907
(Fax)????: [redacted]FROM: Mandi C[redacted]SUBJ: RESPONSE TO
COMPLAINT ID [redacted]This...

letter is in response
to the unwarranted customer service complaint ID listed above. The complaint
was submitted by [redacted] [redacted], a resident of Lakeside Estates MHP. The
basis of her complaint was concerning account billing, communication with the
park office, and violation notices she had received. These are the facts as we
know them:• Complaint: Ms. [redacted]
did not receive a bill for two monthsResponse: We have sent monthly bills to residents for over 10
years. On rare occasion, there is an issue with an individual’s mailing. If a
resident does not receive an invoice, a copy is provided at their request. It
is unclear as to why Ms. [redacted] would not have received her invoices. We are
actively addressing possible issues with the postal service. Once informed of
the missing invoice, park management
placed a printed copy on the door of her home.• Complaint: Ms. [redacted] claims she could not reach anyone
regarding her billing.Response: Lakeside Estates MHP has set office hours that
have been posted onthe office door, noted on the voice mail, and also included in a
memo to all residents. The responsibilities of the property manager require
being out of the office at times to inspect the property, distribute notices,
etc. The manager also takes two weeks of vacation each year. Ms. [redacted] was
attempting to contact the park office during a week of vacation. All residents
are able to contact the main management office if the park office is
closed. Ms. [redacted] knew this and did contact the main office to inquire about
her bill.• Complaint: Ms. [redacted] addressed the customer service she
received during her phone conversation with management.Response: Ms. [redacted] was noticeably upset at
the start of her conversation with the management office regarding her
complaints. As management responded to her complaints and offered solutions,
Ms. [redacted] became increasingly upset. She abruptly ended the conversation
before management was able to inform her of the amount of her current water,
sewer, and trash charges. Lot rent, however, is a set, known, monthly charge
which could be paid at any time in person, by mail, or through the drop box.• Complaint: Ms. [redacted] expressed her opinions of the violations she has
received from park management.Response: Ms. [redacted] received a violation for
debris, trash, and toys in her yard. It was also noted on the violation that
she had tied her dog to the steps of the vacant home for sale in the next lot.
It was unknown to management that Ms. [redacted] had been given permission from
the owner to tie the dog to the steps. The violation was not regarding the time
her dog was left outside, and she was not told that the dog was observed to be
out for three days. She was told that the condition of the yard had been noted
for three days prior to issuing a violation.•
Complaint:Ms. [redacted] noted stray
cats and dogs in the community.Response: This is a retaliatory complaint in
response to the violation she received. Park management actively and
consistently removes stray animals from the community as needed. No other
complaints regarding stray animals have been recently received. This issue will
be looked into further. Tenants should report stray dogs directly to the Humane
Society.On June 18, 2015, Ms.
[redacted] paid her entire account balance in full. She was not assessed a late
fee. She did not have any questions or concerns when she came into the office
to make her payment. Ms. [redacted] has complied with the violations issued for her
yard. She is in goodstanding at this time.complaints.Sincerely,We are not willing to give a refund of rent for
unwarranted serviceMandi C[redacted]

Dear Revdex.com Representative, In response to complaint [redacted], we believe this complaint to be entirely unfounded and retaliatory.  This particular property has an on-site manager who is well known to the tenants and very accessible.  In addition,  management has not represented to the...

tenant base that we have an on-site storm shelter.  Shelters and information related to their accessibility are furnished by the local municipality, as is commonly understood.  Furthermore, this complaint was submitted by a tenant who is currently under eviction and is due in court on 4/18/17 for non-payment of rent. The vehicle in question had flat tires and expired tags, both of which are board of health violations which management can be held responsible for.  The vehicle was only towed after several notifications had been placed on it over the course of several weeks.  Three weeks elapsed after the vehicle was removed before the complaining tenant even noticed that the vehicle was missing at which point he contacted the office and the situation was thoroughly explained to him.    Finally, after reading the tenant’s Desired Settlement (listed at the bottom of the complaint), we are unable to decipher what resolution the tenant is seeking.   We’ve made several attempts to contact the tenant, but only had a bad phone number.  We have now collected a good phone number for the tenant and will contact them immediately to explain the situation.