John Deere Financial, F.S.B

I have personally gotten financed for 3 pieces of equipment, and each purchase went smoothly. It took less than 45 minutes the first time. The second time it took 15 minutes. The 3rd time took 3 minutes to get approved for a revolving account that covers parts and services offered, and a zero turn lawnmower. They have specials year round. Check out your area for a dealer. 0% interest 84 months I think is a deal.

On December 2020 I made my monthly payment on my account early by phone my payment due date is the 12th of every month. I was not aware when you make a payment early that you must request them to stop automatic payments. So I did not request they do so. Well on the 12th of December they tried to take there monthly payment even after the monthly payment was already made and there was no money due on my account, this over drew my account my bank charged me 38.00 I called and asked them to help reimburse me for the bank over draft fees because of there screw up they refused. Today I received my monthly statement and noticed they charged me a 22.00 regular monthly returned payment along with a 28.00 return check fee taking my balance from 440.30 to 501.97 because of unfair fees you screwed up not me " no where on your statements does it say you will continue to pull payments from payment source even after monthly payment is paid early unless the customer cancels the withdraw " I called today to ask that the almost 50.00 in fees be removed and my balance be restored to 440.30 and again I was met with excuses well you lost me as a customer you rip your customers off you don't try and continue to take the monthly payment after the customer paid it early" when I pay off this purchase I will never use your company again" you charged me unfair and unreasonable fees and I want them credited back to my account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I was contacted by John Deere Financial who agreed to refund all fees and late charges previously paid, subject of our complaint ID [redacted] and find this resolution satisfactory to me Regards, Christelle ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,