August 2015Dear [redacted] ***,This letter is in response to [redacted] 's complaint ID # [redacted] DeMarco Landscaping cannot demand a customer take our adviceWe advised [redacted] not to install a patio on a home that is less than 5-years oldWe have no way of knowing how the home was constructed, how much the home will continue to settle, or what type of soil compaction exists [redacted] , despite our recommendation, decided to have the patio built.We cannot be held responsible when we provide advice in good faith based on our expertise and the customer makes a decision that goes against that adviceIf there was a warranty, which there wasn't, the industry standard is one yearThis work was done several years ago.Sincerely,John D
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The bottom line is the patio should have never been put in with such a new home and ground settlement occuring during the first 5-yearsWe love our patio and the work that they performed, however we trusted the contractorShouldn't we have been told that it's too early to install a patio and we should wait a couple years to allow for settlement? In addition, we are being flexible at spliting the cost to relay the patioWe learned alot building our house and it's scary with the lack of controls in place.......we need better protection for the consumer Regards, [redacted]
This project did not include a warranty If they paid for a warranty and there was one included, it would've lasted year This project is several years old
August 2015Dear [redacted] ***,This letter is in response to [redacted] 's complaint ID # [redacted] DeMarco Landscaping cannot demand a customer take our adviceWe advised [redacted] not to install a patio on a home that is less than 5-years oldWe have no way of knowing how the home was constructed, how much the home will continue to settle, or what type of soil compaction exists [redacted] , despite our recommendation, decided to have the patio built.We cannot be held responsible when we provide advice in good faith based on our expertise and the customer makes a decision that goes against that adviceIf there was a warranty, which there wasn't, the industry standard is one yearThis work was done several years ago.Sincerely,John D
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The bottom line is the patio should have never been put in with such a new home and ground settlement occuring during the first 5-yearsWe love our patio and the work that they performed, however we trusted the contractorShouldn't we have been told that it's too early to install a patio and we should wait a couple years to allow for settlement? In addition, we are being flexible at spliting the cost to relay the patioWe learned alot building our house and it's scary with the lack of controls in place.......we need better protection for the consumer Regards, [redacted]
This project did not include a warranty If they paid for a warranty and there was one included, it would've lasted year This project is several years old