I would like to preface this complaint by saying that John DiRosato P&H doesn't have a Billing Department, so the owner is the only person who can resolve this issue The owner, John DiRosato, charged me $over what I was quoted for what was supposed to be a $job He keeps dropping the same bill with the included hidden $charge, and every time I call the office demanding a call back from the owner Instead of calling me back to work out the details of this unwarranted mystery charge, the owner elects to ignore my messages He has since sent me to a collections agency I explained to the collections agency that I am more than willing to work with J.D., but I cannot get him on the phone Since then, the agency has stopped calling me I'm guessing that since I am cooperating in every way possible to resolve the situation, they feel as if John should handle the situation and contact me himself I've heard that this isn't the first time that John has done this to one of his customers If you need plumbing work done to your home, you would be foolish to call this company unless you're prepared to pay hundreds of dollars more than quoted
I would like to preface this complaint by saying that John DiRosato P&H doesn't have a Billing Department, so the owner is the only person who can resolve this issue The owner, John DiRosato, charged me $over what I was quoted for what was supposed to be a $job He keeps dropping the same bill with the included hidden $charge, and every time I call the office demanding a call back from the owner Instead of calling me back to work out the details of this unwarranted mystery charge, the owner elects to ignore my messages He has since sent me to a collections agency I explained to the collections agency that I am more than willing to work with J.D., but I cannot get him on the phone Since then, the agency has stopped calling me I'm guessing that since I am cooperating in every way possible to resolve the situation, they feel as if John should handle the situation and contact me himself I've heard that this isn't the first time that John has done this to one of his customers If you need plumbing work done to your home, you would be foolish to call this company unless you're prepared to pay hundreds of dollars more than quoted