John E Martin DDS

Ms. [redacted] and her son have been driving their 2008 Nissan Altima for the last few weeks and we have not heard of any further issues or concerns.  Their isssue was fixed by Nissan under warranty.  We hope that their 2008 nissan Altima is working out for them and we sincerely hope that...

they have no other issues.Sincerely,
[redacted]Moore Automotive Group

Dear Ms. [redacted]:In response to [redacted] complaint #[redacted] concerning the purchase of her 2015 [redacted], we are sorry for any miscommunication [redacted] experienced during her purchase.We sold the [redacted] at the advertised price, $36,210.  [redacted]...

[redacted] did purchase AfterMarket products and they were fully disclosed on the Purchase Order, Installment Contract and on the F&I Menu. (see attached)No damage was noted at the time of delivery but after driving 200 miles back to Lake [redacted] she reported the damage to the cowling.  Because it was not noted at time of delivery, we can onl y Goodwill $50.00 to $75.00 for the cowling to be repaired by a Paintless Dent Removal company.If you have any questions or concerns please contact me at my e-mail:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to point out a few of the blatant lies provided by [redacted] in his response, # 1. I have spoken to him once not several times and he proceeded to tell me he wasn't going to repair the damage they caused any further.  #2. The jack mounted to the hood has over an inch of clearance when the hood is opened, contrary to his statement of "less than a 1/16th" (see photo).  #3. There are light scratches but not a single dent on my [redacted] until they damaged it (I have included photos of all sides).  # 4. It has been worked on at other dealerships and amazingly never returned damaged until they worked on it.  # 5.  I have complained about the repair, I wanted it replaced in the first place because I wanted my [redacted] to be returned to me in the same shape I gave it to them but instead they would rather cut corners and repair it in such a way I can still see the dent and the paint doesn't match.  Not to mention the entire windshield and the rest of the cowl and hood are now covered in overspray.  At this point I would rather them not even touch it but pay to have it replaced and painted properly by someone else because I have experienced nothing but incompetence and lack of respect for me and my vehicle.  Never have I experienced such poor customer service and disrespect by anyone and for that reason they have lost a customer in me and anyone else I know.  The Moore Automotive Group should be embarrassed to employ such people. The bottom line is my vehicle should never come back to me in worse condition than when it went in, and I understand things happen but when they do, take responsibility and fix it properly instead of lying and blaming the customer.  If they don't want to fix this issue then it will be forwarded to [redacted] and then to my attorney's office.
Regards,
[redacted]

Review: Mar 18 2014 My ex wife passed from a massive heart attack, prior to her Passing she told me she had paid in full for some flipper teeth for our son.He never went to get them he was in detox and she passed.He now lives with me,My sister in law called and they told her they were paid in full,She spoke to Tammy. I have since called on many occasion but no one will return the callsDesired Settlement: Cash or Teeth

Business

Response:

John E. Martin, DDS

[redacted]. [redacted] Dr.

[redacted], TX 78227

Fax: 210-6734917

May 6, 2014

Re: ID# [redacted]

Dear [redacted]:

My business received a letter in concern to a complaint on behave of my staff. Mr. [redacted] came to our office on an emergency examination. Mr. [redacted] was in need of extractions of tooth #'s 8 and 9. Since tooth numbers 8 and 9 are in the front of the mouth patient opted to wait to have teeth extracted until a partial was made to replace the teeth.Once the partial was constructed we would then extract the teeth and deliver the immediate partial. The total case fee was $1485,00,

Surgical Extraction: #8 - $275.00

Surgical Extraction: #9 - $276.00

Upper acrylic partial: $965,00

Total: $1485,00

Patients mother paid a total of $1000.00. Unfortunately the patient was unable to return to our office to complete his treatment. We recieyed a call from the patients father who stated Mr. [redacted] no longer lives in [redacted] due to his mothers passing,

Mr. [redacted]'s father spoke with our receptionist [redacted] and I apologize for any miscommunication. I have mailed the partial with a refund of $65,00 to the address provided,

. Please contact our office if there is any further concern to this matter.