Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The reply from Beau Jardin apartment is meaningless since they did not answer the questions1) They did not confirm I have returned the key2) They are charging the key twiceI have paid my deposit of $50, and as they have said, they put the charge on my bill again after I return the apartmentThey asked me to pay another $for the keyFrom their reply, it seems that they confirmed this fact
Regards,
*** ***
I received complaint number *** via United States Postal Mail on February 1, I was surprised to receive this complaint because I had already emailed the complainant on January 21, and answered his question regarding the fitness key depositThe Fitness key was not returned to our office when the complainant moved out of the apartment and completed his move-out inspection on December 23, He paid a deposit of $to obtain the key on September 6, Because the key was not returned to our office at move-out we kept the $deposit by creating a charge of $on his move-out statement. Please let me know if you have any other questions or if I can clarify this further for you.Sincerely, Elizabeth S*ManagerHunter Lafayette Properties
I received complaint number *** via United States Postal Mail on February 1, I was surprised to receive this complaint because I had emailed the complainant on January 21, and answered his question regarding the fitness key deposit. The fitness key was not returned to our
office when the complainant moved out of the apartment and completed his move-out inspection on December 23, 2015. He paid a deposit of $to obtain the key on September 6, 2013. Because the key was not returned to our office at move-out we kept the $deposit by creating a charge of $on his move-out statement Please let me know if you have any other questions or if I can clarify this further for you Sincerely, Elizabeth S*** Manager Hunter Lafayette Properties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]First, I would like to apologize that I misread the bill that have already included my deposit of $50 for the gym key. But still, the fact that I have returned the gym key does not change. The gym were once burnt down, and I was unable to access to the service. I returned the key to the office with the promise to have my deposit back. They simply denied at the time I moved out. This is completely unacceptable.
Regards,
[redacted]
Re: [redacted]To Whom it may concern,The [redacted] Apartments had a swipe card system for several years and did allow the purchase of second swipe card. The fee for such card was $35.00. We decided to integrate a key fob system in January 2016 and at that time decided that we would only...
allow one key fob per leaseholder. Mr. [redacted] returned his swipe cards when he picked up his key fob and we prorated the use of his second swipe card and refunded him $23.32 for the time that was left in his current lease. Given that we carge a fee, we didn't have to refund any money to the claimant but chose to do so since we integrated a new system and the one fob per leaseholder rule.Please contact the office at 765-463-4663 or via emai at [email protected] with any questions.Sincerely,Elizabeth S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The reply from Beau Jardin apartment is meaningless since they did not answer the questions1) They did not confirm I have returned the key2) They are charging the key twiceI have paid my deposit of $50, and as they have said, they put the charge on my bill again after I return the apartmentThey asked me to pay another $for the keyFrom their reply, it seems that they confirmed this fact
Regards,
*** ***
I received complaint number *** via United States Postal Mail on February 1, I was surprised to receive this complaint because I had already emailed the complainant on January 21, and answered his question regarding the fitness key depositThe Fitness key was not returned to our office when the complainant moved out of the apartment and completed his move-out inspection on December 23, He paid a deposit of $to obtain the key on September 6, Because the key was not returned to our office at move-out we kept the $deposit by creating a charge of $on his move-out statement. Please let me know if you have any other questions or if I can clarify this further for you.Sincerely, Elizabeth S
*ManagerHunter Lafayette Properties
I received complaint number *** via United States Postal Mail on February 1, I was surprised to receive this complaint because I had emailed the complainant on January 21, and answered his question regarding the fitness key deposit. The fitness key was not returned to our
office when the complainant moved out of the apartment and completed his move-out inspection on December 23, 2015. He paid a deposit of $to obtain the key on September 6, 2013. Because the key was not returned to our office at move-out we kept the $deposit by creating a charge of $on his move-out statement Please let me know if you have any other questions or if I can clarify this further for you Sincerely, Elizabeth S*** Manager Hunter Lafayette Properties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]First, I would like to apologize that I misread the bill that have already included my deposit of $50 for the gym key. But still, the fact that I have returned the gym key does not change. The gym were once burnt down, and I was unable to access to the service. I returned the key to the office with the promise to have my deposit back. They simply denied at the time I moved out. This is completely unacceptable.
Regards,
[redacted]
Re: [redacted]To Whom it may concern,The [redacted] Apartments had a swipe card system for several years and did allow the purchase of second swipe card. The fee for such card was $35.00. We decided to integrate a key fob system in January 2016 and at that time decided that we would only...
allow one key fob per leaseholder. Mr. [redacted] returned his swipe cards when he picked up his key fob and we prorated the use of his second swipe card and refunded him $23.32 for the time that was left in his current lease. Given that we carge a fee, we didn't have to refund any money to the claimant but chose to do so since we integrated a new system and the one fob per leaseholder rule.Please contact the office at 765-463-4663 or via emai at [email protected] with any questions.Sincerely,Elizabeth S[redacted]