Initial Business Response / [redacted] (1000, 5, 2017/04/20) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com The problem here is miscommunication within the home owners associationIt was explained over the phone and in person that the set up of [redacted] was per pond plus [redacted] per nestThis subdivision has several different ponds and they had nests at every pondWe did receive approval from their contact person [redacted] to proceedI have attached the flyer the customer is referring to in his complaintI'm sorry the information wasn't correctly explained to the proper authority at the home owners associationBut he did delegate the responsibility to [redacted] and we had [redacted] approval to proceed with the workI do not feel we owe a refund to this customer for that reason Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talked to Mr [redacted] the first contact person and Mr [redacted] the person that ordered the serviceThey both denied of being told there was a [redacted] charge per nestIf either one had been told it was [redacted] per nest, we would not have used themThey also said they had never meet Ms [redacted] , so I don't know who the "in person" was that she is talking about Ms [redacted] is correct that we have multiple pondsBut if you were to go from the first nest to the last nest and back to the first again, you would have traveled milesRegardless of that, if all four nest had been on the same pond, it is my understanding that the [redacted] per nest would have still applied In my working years if I had to call an HVAC company for repairs on multiple units, there would be one trip charge, then billing for the repairs for each unit serviced It made no difference if we had some units on building one and then some on building twoThere was just one trip charge to get to our location If they had come out on four different days and serviced one nest per day, I could understand the [redacted] per nest, but to service four nests in one trip and still charge [redacted] per nest is, in my opinion, ridiculous I made four phone calls to Critter Control to find out about the bill I receivedEach time I gave my name, Association name, and the reason I was callingOn calls #and #3, I was told they would have the office get back to me, which never happened On call # 2, I was told that they had to keep the line open for customers, and promptly hung upAt that moment I was quite sure I knew what kind of company I was dealing with Call # was when I was given their take on the situation I think I now know why they don't require a signed contract before they do the service.If every detail was listed in a contract,fewer people would use their service Therefore, I'm still requesting a $reduction on our billI would also like for them to replace the wording "per set-up" with "per nest"I feel the wording per sis misleading, bordering on deceptive Final Business Response / [redacted] (4000, 9, 2017/04/21) */ To close this matter I will meet the homeowners association halfwayI will reduce the invoice by [redacted] but no more than that because I personally heard my office assistant explain very clearly about the [redacted] per pond I will not reduce the charges any furtherWhether we had to drive to each pond in one day or different days is not an issue Final Consumer Response / [redacted] (2000, 11, 2017/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Creekwood Community Association board has decided to accept Critter Controls proposal of deducting [redacted] from our original bill Even though we don't believe their pricing flier is accurate, we have decided to move on
Initial Business Response /* (1000, 5, 2017/03/07) */
All our customers are told over the phone when they set the appointment that the *** is the inspection fee and that there could be additional charges depending on what the technician finds in the inspectionThis customer was not present at
the inspectionHe left us a check in the grill for the inspection feeThis customer had two issues and one of them required a poison treatmentHe was invoiced accordinglyWe will cancel the invoice as customer requests
Initial Consumer Rebuttal /* (2000, 7, 2017/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was no mention of extra charges during my initial request for service on the phone conversation and when I mentioned I got their information at the St Joseph CoFair she deducted *** from the original price
If we would have had a contractual agreement with all of the add on specifics stated we would gladly pay for their services even if they do not catch any moles with their traps
Both me and my wife come from small business families and know how difficult it is to compete in the market place
Critter Control stated that they would submit their claim for collection and our credit rating would show that we pay our legitimate bills on time
Initial Business Response /* (1000, 5, 2017/04/20) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
The problem here is miscommunication within the home owners association. It was explained over the phone and in person...
that the set up of [redacted] was per pond plus [redacted] per nest. This subdivision has several different ponds and they had nests at every pond. We did receive approval from their contact person [redacted] to proceed. I have attached the flyer the customer is referring to in his complaint. I'm sorry the information wasn't correctly explained to the proper authority at the home owners association. But he did delegate the responsibility to [redacted] and we had [redacted] approval to proceed with the work. I do not feel we owe a refund to this customer for that reason.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked to Mr. [redacted] the first contact person and Mr. [redacted] the person that ordered the service. They both denied of being told there was a [redacted] charge per nest. If either one had been told it was [redacted] per nest, we would not have used them. They also said they had never meet Ms. [redacted], so I don't know who the "in person" was that she is talking about.
Ms. [redacted] is correct that we have multiple ponds. But if you were to go from the first nest to the last nest and back to the first again, you would have traveled 1.7 miles. Regardless of that, if all four nest had been on the same pond, it is my understanding that the [redacted] per nest would have still applied
In my working years if I had to call an HVAC company for repairs on multiple units, there would be one trip charge, then billing for the repairs for each unit serviced It made no difference if we had some units on building one and then some on building two. There was just one trip charge to get to our location.
If they had come out on four different days and serviced one nest per day, I could understand the [redacted] per nest, but to service four nests in one trip and still charge [redacted] per nest is, in my opinion, ridiculous.
I made four phone calls to Critter Control to find out about the bill I received. Each time I gave my name, Association name, and the reason I was calling. On calls #1 and #3, I was told they would have the office get back to me, which never happened On call # 2, I was told that they had to keep the line open for customers, and promptly hung up. At that moment I was quite sure I knew what kind of company I was dealing with.
Call # 4 was when I was given their take on the situation.
I think I now know why they don't require a signed contract before they do the service.If every detail was listed in a contract,fewer people would use their service.
Therefore, I'm still requesting a $600 reduction on our bill. I would also like for them to replace the wording "per set-up" with "per nest". I feel the wording per set-up is misleading, bordering on deceptive.
Final Business Response /* (4000, 9, 2017/04/21) */
To close this matter I will meet the homeowners association halfway. I will reduce the invoice by [redacted] but no more than that because I personally heard my office assistant explain very clearly about the [redacted] per pond I will not reduce the charges any further. Whether we had to drive to each pond in one day or different days is not an issue.
Final Consumer Response /* (2000, 11, 2017/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Creekwood Community Association board has decided to accept Critter Controls proposal of deducting [redacted] from our original bill.
Even though we don't believe their pricing flier is accurate, we have decided to move on.
Initial Business Response / [redacted] (1000, 5, 2017/04/20) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com The problem here is miscommunication within the home owners associationIt was explained over the phone and in person that the set up of [redacted] was per pond plus [redacted] per nestThis subdivision has several different ponds and they had nests at every pondWe did receive approval from their contact person [redacted] to proceedI have attached the flyer the customer is referring to in his complaintI'm sorry the information wasn't correctly explained to the proper authority at the home owners associationBut he did delegate the responsibility to [redacted] and we had [redacted] approval to proceed with the workI do not feel we owe a refund to this customer for that reason Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talked to Mr [redacted] the first contact person and Mr [redacted] the person that ordered the serviceThey both denied of being told there was a [redacted] charge per nestIf either one had been told it was [redacted] per nest, we would not have used themThey also said they had never meet Ms [redacted] , so I don't know who the "in person" was that she is talking about Ms [redacted] is correct that we have multiple pondsBut if you were to go from the first nest to the last nest and back to the first again, you would have traveled milesRegardless of that, if all four nest had been on the same pond, it is my understanding that the [redacted] per nest would have still applied In my working years if I had to call an HVAC company for repairs on multiple units, there would be one trip charge, then billing for the repairs for each unit serviced It made no difference if we had some units on building one and then some on building twoThere was just one trip charge to get to our location If they had come out on four different days and serviced one nest per day, I could understand the [redacted] per nest, but to service four nests in one trip and still charge [redacted] per nest is, in my opinion, ridiculous I made four phone calls to Critter Control to find out about the bill I receivedEach time I gave my name, Association name, and the reason I was callingOn calls #and #3, I was told they would have the office get back to me, which never happened On call # 2, I was told that they had to keep the line open for customers, and promptly hung upAt that moment I was quite sure I knew what kind of company I was dealing with Call # was when I was given their take on the situation I think I now know why they don't require a signed contract before they do the service.If every detail was listed in a contract,fewer people would use their service Therefore, I'm still requesting a $reduction on our billI would also like for them to replace the wording "per set-up" with "per nest"I feel the wording per sis misleading, bordering on deceptive Final Business Response / [redacted] (4000, 9, 2017/04/21) */ To close this matter I will meet the homeowners association halfwayI will reduce the invoice by [redacted] but no more than that because I personally heard my office assistant explain very clearly about the [redacted] per pond I will not reduce the charges any furtherWhether we had to drive to each pond in one day or different days is not an issue Final Consumer Response / [redacted] (2000, 11, 2017/04/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Creekwood Community Association board has decided to accept Critter Controls proposal of deducting [redacted] from our original bill Even though we don't believe their pricing flier is accurate, we have decided to move on
Initial Business Response /* (1000, 5, 2017/03/07) */
All our customers are told over the phone when they set the appointment that the *** is the inspection fee and that there could be additional charges depending on what the technician finds in the inspectionThis customer was not present at
the inspectionHe left us a check in the grill for the inspection feeThis customer had two issues and one of them required a poison treatmentHe was invoiced accordinglyWe will cancel the invoice as customer requests
Initial Consumer Rebuttal /* (2000, 7, 2017/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was no mention of extra charges during my initial request for service on the phone conversation and when I mentioned I got their information at the St Joseph CoFair she deducted *** from the original price
If we would have had a contractual agreement with all of the add on specifics stated we would gladly pay for their services even if they do not catch any moles with their traps
Both me and my wife come from small business families and know how difficult it is to compete in the market place
Critter Control stated that they would submit their claim for collection and our credit rating would show that we pay our legitimate bills on time
Initial Business Response /* (1000, 5, 2017/04/20) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
The problem here is miscommunication within the home owners association. It was explained over the phone and in person...
that the set up of [redacted] was per pond plus [redacted] per nest. This subdivision has several different ponds and they had nests at every pond. We did receive approval from their contact person [redacted] to proceed. I have attached the flyer the customer is referring to in his complaint. I'm sorry the information wasn't correctly explained to the proper authority at the home owners association. But he did delegate the responsibility to [redacted] and we had [redacted] approval to proceed with the work. I do not feel we owe a refund to this customer for that reason.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked to Mr. [redacted] the first contact person and Mr. [redacted] the person that ordered the service. They both denied of being told there was a [redacted] charge per nest. If either one had been told it was [redacted] per nest, we would not have used them. They also said they had never meet Ms. [redacted], so I don't know who the "in person" was that she is talking about.
Ms. [redacted] is correct that we have multiple ponds. But if you were to go from the first nest to the last nest and back to the first again, you would have traveled 1.7 miles. Regardless of that, if all four nest had been on the same pond, it is my understanding that the [redacted] per nest would have still applied
In my working years if I had to call an HVAC company for repairs on multiple units, there would be one trip charge, then billing for the repairs for each unit serviced It made no difference if we had some units on building one and then some on building two. There was just one trip charge to get to our location.
If they had come out on four different days and serviced one nest per day, I could understand the [redacted] per nest, but to service four nests in one trip and still charge [redacted] per nest is, in my opinion, ridiculous.
I made four phone calls to Critter Control to find out about the bill I received. Each time I gave my name, Association name, and the reason I was calling. On calls #1 and #3, I was told they would have the office get back to me, which never happened On call # 2, I was told that they had to keep the line open for customers, and promptly hung up. At that moment I was quite sure I knew what kind of company I was dealing with.
Call # 4 was when I was given their take on the situation.
I think I now know why they don't require a signed contract before they do the service.If every detail was listed in a contract,fewer people would use their service.
Therefore, I'm still requesting a $600 reduction on our bill. I would also like for them to replace the wording "per set-up" with "per nest". I feel the wording per set-up is misleading, bordering on deceptive.
Final Business Response /* (4000, 9, 2017/04/21) */
To close this matter I will meet the homeowners association halfway. I will reduce the invoice by [redacted] but no more than that because I personally heard my office assistant explain very clearly about the [redacted] per pond I will not reduce the charges any further. Whether we had to drive to each pond in one day or different days is not an issue.
Final Consumer Response /* (2000, 11, 2017/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Creekwood Community Association board has decided to accept Critter Controls proposal of deducting [redacted] from our original bill.
Even though we don't believe their pricing flier is accurate, we have decided to move on.