This complaint stems from a breakage that occurred months ago before we owned this company The cleaners who were in the customer’s home that day are no longer employed by The Cleaning Authority, nor were they ever employed by us personally.The customer wrote to us, enclosing a breakage slip from March 21, and a receipt for an item purchased on August 17, Had she contacted the company in a timely manner upon learning of the breakage, the previous owner would have had an opportunity to investigate and address this issue, but she didn’tInstead she waited months and attempted to be reimbursed by parties not responsible for any damage to her items.Nowhere on the breakage slip (copy attached) does it say that “for reimbursement, just send in your paid receipt” as the customer claimsIt simply instructs the customer to call the office to discuss optionsIt is our policy to investigate each breakage complaint by speaking with the homeowner, the cleaning staff and by getting pictures of the damaged item to determine a resolution of the issue.Due to the passage of time and unavailability of the former employees, there is no way for us to conduct an investigation to determine if this claim is legitimate – or if WE are targets of a scam.In the customer’s letter, she indicated that she would like for us to return to clean her home in the future so, as an act of goodwill; we offered her a credit off her first clean in the amount that she is claiming she’s owedApparently this was not an acceptable solution for her
Ok so we didn't check any reviews online as they came recommended by a neighborNeedless to say I am completely shocked that this company carries the name that that they do you know "The Cleaning Authority"?!! What a jokeMy wife and I vetted a few companies and yes they were the cheapest so I guess you get what you pay forPhil the Co-owner came to our house and gave us an in-home quote and assessment and based on what he told us he gave us the same pitch that everyone else did about the first cleanings would be "deep cleanings" and after that maintenance follow-ups on a every other week basisWell we signed up and the first "deep cleaning" was lackluster to say the leastThe cleaning crew was supposed to clean the grout in the tile in the kitchen, underneath the hood, bathroom showers, etcMuch to our disappointment they didn't clean the grout in the tile in fact there were still crumbs on the counter and coffee spots from where we leave the coffee stir on the side of the kitchen sinkThis stuff was plain as day to a slob that it wasn't done and I have to tell you my wife was an innkeeper at a hotel for several years and we are not messy peopleThey failed to wipe off the light fixtures in the bathroom and hardly touched the shower/tub nor the basins of the toiletI could go on and on about how sloppy they wereWell I voiced my concerns and they offered to come out the next day to remedy it but I suggested that they just take care of it on the next deep cleaningI chalked it up to a mistake which was being generousSecond go around the final "deep cleaning" they obviously had been put on notice with a very detailed list of the basic stuff they failed to do the first timeOnce again they disappointed by failing to take care of the items we pointed very succinctly with KimI once again told Kim that this was overlooked and that I did not want that cleaning crew to show up again to our homeShe assured me that she would send a new crew and that she would be there to superviseThe second effort to the second deep cleaning was better but still items left to be desiredStill no light fixtures cleaned, base of the toilets, bathroom floor was gritty, crumbs on the counter behind the coffee maker,and finger prints on the picture frames after pointing this out times!!! Remember this is as advertised service on the deep clean3rd cleaning was ok but still missed the lights, crumbs on counters, still spots on the floors, etc Final cleaning and 4th cleaning was an absolute jokeWe arrived home after work to find that the crew didn't clean the kitchen sink and in fact left their cup and sponge with our sink mat on top of our drying mat dirty by the way where we dry our month old son's bottlesYeck! This time we thought we would leave a friendly reminder note on the kitchen table to gently remind them to clean the light fixtures in the bathroom and base of the toilets Not only did they ignore our requests but placed their little note right next to ours to call Kim and tell her if we liked their cleaning as they always do after they not clean our homeI mean add insult to injury this is a slap in the face or a big FUThis was by far the worst job they had done to dateCrumbs and spots on the kitchen floor, didn't clean the microwave, toilets and light fixtures you guessed it not even remotely addressedMade our bed with the comforter in big clump in the bottom of the duvetAgain just carelessSo we called a couple days later and got a call back from Andrea the spouse and co-ownerI explained our great disappointment and that we would be firing them at this pointThey clearly had done very little to remedy this and took no pride in their workEvery opportunity was afforded them to make good on their promises and they continually fell shortFool me once shame on them, but fool me times I guess we shouldn't have been so lenientAndrea stated their company policy was to inform them the next day of any issues but after at least two times informing them of our concerns we knew there was no way to reconcile this and we didn't want to invite some sort of retribution from the crewI tried to inform her of what her crews were not doing and she got very solemn and meekIn no way did I raise my voice our swear but voiced with conviction the pathetic job that her crew had been doingI politely requested a refund of the last cleaning and even supplied her with copious amounts of photos of the offending areasShe was hardly moved other than to say than to say thank you for the training exerciseI would have thought the first two times would have been enough to "train" themShe finally told me that she would refund $as that was all she could doShe is the owner of the company and not a mid level managerShe could refund the entirety of the last charge but refused to do soHad she done that I probably wouldn't be as upset as that would have indicated to me that she really was trying to make things right after allI would post photos as proof but it appears that is not an optionSTAY AWAY FROM THE CLEANING AUTHORITY!!!
This complaint stems from a breakage that occurred 17 months ago before we owned this company. The cleaners who were in the customer’s home that day are no longer employed by The Cleaning Authority, nor were they ever employed by us personally.The customer wrote to us, enclosing a...
breakage slip from March 21, 2014 and a receipt for an item purchased on August 17, 2015. Had she contacted the company in a timely manner upon learning of the breakage, the previous owner would have had an opportunity to investigate and address this issue, but she didn’t. Instead she waited 17 months and attempted to be reimbursed by parties not responsible for any damage to her items.Nowhere on the breakage slip (copy attached) does it say that “for reimbursement, just send in your paid receipt” as the customer claims. It simply instructs the customer to call the office to discuss options. It is our policy to investigate each breakage complaint by speaking with the homeowner, the cleaning staff and by getting pictures of the damaged item to determine a resolution of the issue.Due to the passage of time and unavailability of the former employees, there is no way for us to conduct an investigation to determine if this claim is legitimate – or if WE are targets of a scam.In the customer’s letter, she indicated that she would like for us to return to clean her home in the future so, as an act of goodwill; we offered her a credit off her first clean in the amount that she is claiming she’s owed. Apparently this was not an acceptable solution for her.
This complaint stems from a breakage that occurred months ago before we owned this company The cleaners who were in the customer’s home that day are no longer employed by The Cleaning Authority, nor were they ever employed by us personally.The customer wrote to us, enclosing a breakage slip from March 21, and a receipt for an item purchased on August 17, Had she contacted the company in a timely manner upon learning of the breakage, the previous owner would have had an opportunity to investigate and address this issue, but she didn’tInstead she waited months and attempted to be reimbursed by parties not responsible for any damage to her items.Nowhere on the breakage slip (copy attached) does it say that “for reimbursement, just send in your paid receipt” as the customer claimsIt simply instructs the customer to call the office to discuss optionsIt is our policy to investigate each breakage complaint by speaking with the homeowner, the cleaning staff and by getting pictures of the damaged item to determine a resolution of the issue.Due to the passage of time and unavailability of the former employees, there is no way for us to conduct an investigation to determine if this claim is legitimate – or if WE are targets of a scam.In the customer’s letter, she indicated that she would like for us to return to clean her home in the future so, as an act of goodwill; we offered her a credit off her first clean in the amount that she is claiming she’s owedApparently this was not an acceptable solution for her
Ok so we didn't check any reviews online as they came recommended by a neighborNeedless to say I am completely shocked that this company carries the name that that they do you know "The Cleaning Authority"?!! What a jokeMy wife and I vetted a few companies and yes they were the cheapest so I guess you get what you pay forPhil the Co-owner came to our house and gave us an in-home quote and assessment and based on what he told us he gave us the same pitch that everyone else did about the first cleanings would be "deep cleanings" and after that maintenance follow-ups on a every other week basisWell we signed up and the first "deep cleaning" was lackluster to say the leastThe cleaning crew was supposed to clean the grout in the tile in the kitchen, underneath the hood, bathroom showers, etcMuch to our disappointment they didn't clean the grout in the tile in fact there were still crumbs on the counter and coffee spots from where we leave the coffee stir on the side of the kitchen sinkThis stuff was plain as day to a slob that it wasn't done and I have to tell you my wife was an innkeeper at a hotel for several years and we are not messy peopleThey failed to wipe off the light fixtures in the bathroom and hardly touched the shower/tub nor the basins of the toiletI could go on and on about how sloppy they wereWell I voiced my concerns and they offered to come out the next day to remedy it but I suggested that they just take care of it on the next deep cleaningI chalked it up to a mistake which was being generousSecond go around the final "deep cleaning" they obviously had been put on notice with a very detailed list of the basic stuff they failed to do the first timeOnce again they disappointed by failing to take care of the items we pointed very succinctly with KimI once again told Kim that this was overlooked and that I did not want that cleaning crew to show up again to our homeShe assured me that she would send a new crew and that she would be there to superviseThe second effort to the second deep cleaning was better but still items left to be desiredStill no light fixtures cleaned, base of the toilets, bathroom floor was gritty, crumbs on the counter behind the coffee maker,and finger prints on the picture frames after pointing this out times!!! Remember this is as advertised service on the deep clean3rd cleaning was ok but still missed the lights, crumbs on counters, still spots on the floors, etc Final cleaning and 4th cleaning was an absolute jokeWe arrived home after work to find that the crew didn't clean the kitchen sink and in fact left their cup and sponge with our sink mat on top of our drying mat dirty by the way where we dry our month old son's bottlesYeck! This time we thought we would leave a friendly reminder note on the kitchen table to gently remind them to clean the light fixtures in the bathroom and base of the toilets Not only did they ignore our requests but placed their little note right next to ours to call Kim and tell her if we liked their cleaning as they always do after they not clean our homeI mean add insult to injury this is a slap in the face or a big FUThis was by far the worst job they had done to dateCrumbs and spots on the kitchen floor, didn't clean the microwave, toilets and light fixtures you guessed it not even remotely addressedMade our bed with the comforter in big clump in the bottom of the duvetAgain just carelessSo we called a couple days later and got a call back from Andrea the spouse and co-ownerI explained our great disappointment and that we would be firing them at this pointThey clearly had done very little to remedy this and took no pride in their workEvery opportunity was afforded them to make good on their promises and they continually fell shortFool me once shame on them, but fool me times I guess we shouldn't have been so lenientAndrea stated their company policy was to inform them the next day of any issues but after at least two times informing them of our concerns we knew there was no way to reconcile this and we didn't want to invite some sort of retribution from the crewI tried to inform her of what her crews were not doing and she got very solemn and meekIn no way did I raise my voice our swear but voiced with conviction the pathetic job that her crew had been doingI politely requested a refund of the last cleaning and even supplied her with copious amounts of photos of the offending areasShe was hardly moved other than to say than to say thank you for the training exerciseI would have thought the first two times would have been enough to "train" themShe finally told me that she would refund $as that was all she could doShe is the owner of the company and not a mid level managerShe could refund the entirety of the last charge but refused to do soHad she done that I probably wouldn't be as upset as that would have indicated to me that she really was trying to make things right after allI would post photos as proof but it appears that is not an optionSTAY AWAY FROM THE CLEANING AUTHORITY!!!
This complaint stems from a breakage that occurred 17 months ago before we owned this company. The cleaners who were in the customer’s home that day are no longer employed by The Cleaning Authority, nor were they ever employed by us personally.The customer wrote to us, enclosing a...
breakage slip from March 21, 2014 and a receipt for an item purchased on August 17, 2015. Had she contacted the company in a timely manner upon learning of the breakage, the previous owner would have had an opportunity to investigate and address this issue, but she didn’t. Instead she waited 17 months and attempted to be reimbursed by parties not responsible for any damage to her items.Nowhere on the breakage slip (copy attached) does it say that “for reimbursement, just send in your paid receipt” as the customer claims. It simply instructs the customer to call the office to discuss options. It is our policy to investigate each breakage complaint by speaking with the homeowner, the cleaning staff and by getting pictures of the damaged item to determine a resolution of the issue.Due to the passage of time and unavailability of the former employees, there is no way for us to conduct an investigation to determine if this claim is legitimate – or if WE are targets of a scam.In the customer’s letter, she indicated that she would like for us to return to clean her home in the future so, as an act of goodwill; we offered her a credit off her first clean in the amount that she is claiming she’s owed. Apparently this was not an acceptable solution for her.