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John FWiles, O.D

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John FWiles, O.D Reviews (1)

[redacted] brought her stepdaughter in for a routine eye examIt is customary to take a patientto the frame room when they need glassesAt that time we were told they would be back to pick outglasses when the mother could return with herIt is customary in this office that the exam and refration be paid for in full at the time of serviceUnfortunately the receptionist was unaware she had insurance that only required a 20$ copayWe held the check until January 12th believing she was returning to pick out glassesAt that time we deposited the check and I was giving the check time to clear.I have already written a refund check of [redacted] I do apologize I should have called [redacted] and explained the situation and this could have been avoidedAt no time do we ever make a patient buy anything from usThe refund was mailed out todayIf I can be of any further assistance please feel free to contact this office.Thank You [redacted]

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