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John Hackney Agency, Inc

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John Hackney Agency, Inc Reviews (2)

We have had the John Hackney Ins Agency for our Commercial Auto Policy for a few years now because of their great rates We recently had to make a claim on one of our vehicles that was hit in a parking lot while we were not even in it The person who hit us was an *** customer who hit other vehicles besides ours I guess because of the number of claimants involved, *** was very unresponsive to our claims and after running up a rental car bill for quite a while, we decided to get our insurance company involved They were very quick to respond Their adjuster contacted us immediately and made an appt to look at the vehicle They provided us with an estimate within a day of our request We had a check days later Meanwhile, *** provided an estimate at about the same time, but we never heard from them again We have contacted *** several times to find out what to do about the rental car bill and the tow truck bill, but they have only said that their client is likely underinsured and that we will probably not get enough to cover our vehicle or all of our expenses Our ins company even sent us a check for the tow truck rental..!! Thank goodness we had *** *** *** and our agents at John Hackney Insurance Agency to step up and take care of us Highly recommend these companies Their customer service is top-notch!!

We have had the John Hackney Ins Agency for our Commercial Auto Policy for a few years now because of their great rates. We recently had to make a claim on one of our vehicles that was hit in a parking lot while we were not even in it. The person who hit us was an [redacted] customer who hit 3 other vehicles besides ours. I guess because of the number of claimants involved, [redacted] was very unresponsive to our claims and after running up a rental car bill for quite a while, we decided to get our insurance company involved. They were very quick to respond. Their adjuster contacted us immediately and made an appt to look at the vehicle. They provided us with an estimate within a day of our request. We had a check 3 days later. Meanwhile, [redacted] provided an estimate at about the same time, but we never heard from them again. We have contacted [redacted] several times to find out what to do about the rental car bill and the tow truck bill, but they have only said that their client is likely underinsured and that we will probably not get enough to cover our vehicle or all of our expenses. Our ins company even sent us a check for the tow truck rental..!! Thank goodness we had [redacted] and our agents at John Hackney Insurance Agency to step up and take care of us. Highly recommend these 2 companies. Their customer service is top-notch!!","pos-1

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Description: Insurance Agency, Insurance Services

Address: 3700 Nash Street North, Wilson, North Carolina, United States, 27896-1120

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