John Hall

I am rejecting this response because:   The dealship lies.   I was offered to pay for any further work.    Since the supposedly fixed the Occupant restraint module the seat belt light is all the time with or without seat belts on.  My wife says  the horn does not beep anymore when you press the alarm button and a Large piece of the console was not installed and is sitting on the rear seat.  It is the portion of the rear console with the Window switches.   Great quality control.

[redacted] purchased a vehicle from us on 8-22-16.  She wanted the vehicle titled in the state of Washington.  Because it was to be titled out of state she was given a 31 day temporary plate to allow time for out of state vehicle registration and titling.  Ms...

[redacted] requested copies of all signed documents to be mailed.   The envelopes are printed with the address right from the  information from that transaction.  The address on the paperwork and envelope was the Washington address. They were mailed by the Finance Manager.  She later called the Finance  Manager and said she did not receive that paperwork.  The finance manager then sent copies to a Minnesota address given by Ms. [redacted].    Ms. [redacted] later called and spoke the Controller to inquire about her plates. The Controller called her the next day with a follow up. The dealership also contacted the State of Washington and asked if the plated could be mailed to the Minnesota address the Ms. [redacted] was at instead of the address the vehicle was being titled at to save Ms. [redacted] from having to retrieve the plates from The state of Washington.  The dealership followed up with the state of Washington on Monday, September 19, and the person handling this account states she had mailed the plates to Ms. [redacted] on Friday, September 16 to the Minnesota address per the request.  She also said that she had spoken to Ms. [redacted] and told her the same. The controller followed up with Ms. [redacted] to let her know her on the 16th to let her know the status and that she should be receiving her plates.  The finance manager also followed up with her that evening.

Thanks for the follow up I have read the original response to the customer that was sent from our Service Manager.  Regardless of what the interpretation was of the conversation that took place at the time of the initial recall repair.  The following has to occur at this point.  The customer needs to bring the vehicle back in.  As per Chrysler's required protocol.  We must inspect and diagnose the additional issue.  At that point we will immediately contact Chrysler and ask for the approval to proceed with the additional repairs.  It sounds to me like there is a direct correlation between the initial recall and the additional issues but this has to be verified prior to us being able to move forward.  We will wait to hear back from the customer and proceed as indicated.   Thank YouScott [redacted]General Manager Luther Brookdale Chrysler

Initial Business Response /* (1000, 5, 2016/01/14) */
Mr. [redacted] purchased a 2008 F350 with a turbo diesel engine. The vehicle had a 30 day or 1000 mile limited warranty at the time of purchase. Initially, Mr. [redacted] had a problem which we did cover for him and the vehicle was running per...

Ford Specs. Secondly, the limited policy he received at the the time of purchase clearly states the diesel engine is not covered. The form was signed at the time of sale by Mr. [redacted]. Despite all of that, we still stand behind our offer to allow him to trade out of the vehicle at current market trade in value against the purchase of another vehicle on our lot. We have offered to trade him out of the vehicle. The truck now has an additional 10,000 miles since the date of purchase roughly.
If Mr. [redacted] is interested in trading the truck in he can stop in anytime and we will be responsive in an attempt to get him into a vehicle he likes and is happy with.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Luther's offer to take the broken vehicle that they just sold me as trade in for me to purchase another vehicle, will allow them to make profit out of my loss for the 4th time " VERY UNETHICAL ": Profit #1 Luther made profit out of the vehicle that I trade in to then purchase their defective vehicle, Profit #2 Luther made profit out of the DEFECTIVE vehicle they sold me; if I take their offer they will give me trade in value for the defective vehicle they sold me, this is $4000 to $6000 loss for me and profit for them. Of course they want to make more money even that they know that I as customer is loosing, they rather do this than take responsibility.
First they claim they repaired the issues, yet when they could not fix it they rather claimed it drove as designed ( VERY UNETHICAL ), and to this day the truck still has the same issues, Secondly they claim that this being equipped with a diesel engine is not covered, this is what their warranty states for limitation in regards of diesel components : " Luther Advantage Limited warranty does NOT cover: Oil use, tires & alternative fuel : Oil use, clutch and related components, tires and any vehicle RETROFITTED WITH AFTERMARKET EQUIPMENT to use alternative fuels including but not limited to : LPG, CNG, Methanol, Ethanol, RFG, or an engine designed to use diesel fuel. The vehicle that I purchased from Luther was equipped with original manufacturers components and it did not have any " RETROFITTED EQUIPMENT " to use diesel, the engine is the original engine. And even if Luther finds a way to not cover diesel vehicles, based on the described above ( which happens to be not true or clear ) the limitations do not exclude other components in the vehicle that can potentially cause lack of power. Luther claims that the vehicle has 10,000 mile since I purchased it, that as of result of every time they gave me the vehicle back from repair I would have to drive it to then find that the issues came back. To this day since they could not fix the issues, they would not even look at the vehicle to troubleshoot.
Luther made repairs to my vehicle as they stated in their response to my claim ( documented ) and claimed it was fixed, well it was not fixed and proof of it is that within short period of time ( documented ) I returned the vehicle to their service department, and still not fixed, well, since they worked on my vehicle, had it in their service facility, changed and adjusted components, Luther has Liability from the time they started removing and replacing parts and for making these repairs that did not fix the issues, for that I WANT LUTHER TO TAKE RESPONSIBILITY FOR THEIR LIABILITY AND FIX WHAT THEY DID NOT FIX (documented). Luther does not want to invest one dollar to do the right thing, and rather make thousands by being unethical, probably not legal and careless.

I texted [redacted] on Saturday October 29th and discussed the tabs with him and we agreed to pay for the tabs for him and mail them to him. He is satisfied and the situation has been resolved. If you have any questions feel free to reach me at mike.[redacted]@lutherauto.com or [redacted]Mike [redacted]Used Car...

ManagerLuther Brookdale Chrysler Jeep Dodge Ram

I have issued instructions which I have confirmed are under way to replace this customers radio.  This process should be complete within the next week or so.  We had to order the replacement radio.   Thank YouScott S[redacted]

We are contacting the customer to have them bring the vehicle in so that we can determine what's wrong with the unit.  From there we will decide how to proceed.   SincerelyScott [redacted]General Manager Luther Brookdale Chrysler

I am rejecting this response because:
This does not address any of the mistakes made by the dealership. The paperwork should have been given to me in person like I was told it would be when I dropped of the requested documents. The dealership failed to follow up on a number of occasions and only addressed the times they did follow up, where the customer service was less than satisfactory. Upon purchasing the vehicle I even stated to them that if it would be an issue to title the vehicle in Washington they could register it here, but they said it was no problem. Only upon me letting the Washington dol know about my Minnesota address did they agree to send me the plates here. Had I not done that I would not have received my plates before the temporary permit was expired. I would like assurance that the title will be done correctly and in a timely manner. I would like to have no more contact with this dealership as it has truly been an unpleasant experience and it is understandable why there are so many complaints and bad reviews for this business.